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Business Office Specialist Resume Example

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BUSINESS OFFICE SPECIALIST
Summary

Professional, self motivating individual serving as a valuable resource to busy office. Reliable and dedicated to excellent customer service and clerical support. Offering 10 plus years of success in multiple environments. Strategic thinker with exceptional proficiency. Offers proven ability to build effective teams and committed to identifying and leveraging opportunities .

Skills
  • Program evaluation
  • Quantitative skills
  • Content management expertise
  • Experience in leadership
  • Organization
  • Insurance billing
  • Team management
  • Administrative support
  • Problem resolution
  • Business operations
  • Communications
  • Customer service
  • Planning and coordination
Experience
Business Office SpecialistBeacon Hospice Inc. | Bangor, ME | July 2012 - Current
  • Collaborated with team members from all departments to ensure they are meeting deadlines, maximize customer satisfaction, and streamline procedures.
  • Responded appropriately in challenging situations calling for sensitivity and independent judgment.
  • Developed and cultivated professional relationships with various third parties, including DME companies, and healthcare facilities.
  • Provided excellent customer service on phone and in-person to individuals from socially, economically and culturally diverse backgrounds.
  • Developed and implemented changes to office procedures to improve effectiveness and efficiency.
  • Created, utilized and updated variety of reports and spreadsheets for reference utilizing Microsoft Word and Excel.
  • Improved operations by working with team members and customers to find workable solutions.
  • Recognized and received an award by management for providing exceptional customer service.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Trained multiple employees from other offices to ensure accuracy of procedures, job tasks, and company policies.
  • Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
  • Cross-trained in some roles to maximize operational knowledge.
  • Reduced process lags by efficiently educating new employees on facility protocols and operational best practices.
  • Assisted in creating agendas and communication materials for team meetings.
  • Delivered supplies to patients when necessary.
  • Managed and revised schedules for up to 60 employees to account for ever changing shortages and other types of interruptions.
Certified Nursing AssistantMaplecrest Nursing & Rehabilitation | Madison, ME | January 2010 - June 2012
  • Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
  • Conducted routine checks on standard patient vitals, including blood pressure, and heart rate.
  • Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
  • Documented patient intake and dietary requirements, also assisting with feeding and monitoring.
  • Responded to patient alarms and needs-assessment requests to identify course of treatment.
  • Managed and maintained patient rooms, shared-living areas and nursing stations.
  • Used mobility devices and various equipment to transport patients.
  • Delivered nursing assistance to residents in 50-bed skilled and long term care facility.
  • Engaged with patient family and friends to provide courteous, efficient visit experience.
  • Documented information in patient charts and communicated status updates to interdisciplinary care team.
  • Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
Assistant General ManagerDunkin' Donuts | Skowhegan, ME | June 2003 - July 2008
  • Motivated and led team members to work together to achieve targets.
  • Coordinated monthly budgets, managed profit and loss and consistently met desired margin targets.
  • Efficiently met business targets to provide streamlined operations performance.
  • Worked with management to plan and implement special events to boost customer numbers and profits.
  • Identified customer needs and delivered relevant product solutions and promotions.
  • Assessed stock while monitoring monthly inventory control for corrective action planning to eliminate expenses.
  • Developed and deepened community partnerships to create mutually-beneficial relationships and build new revenue channels.
  • Assessed customer needs and requirements to effectively provide product pricing.
  • Monitored cash intake to eliminate discrepancies.
  • Collaborated with business owners to develop specialized projects, events and promotions.
  • Planned and updated menus to capitalize on changing trends in customer preferences.
  • Disciplined and maintained staff to provide hospitable, professional service reflecting business initiatives.
  • Applied knowledge of coverage needs and individual employee strengths to produce effective team schedules.
  • Placed new inventory orders and oversaw correct restocking procedures to maintain operational output.
  • Managed and mentored staff of 25 to effectively carry out directives.
  • Limited utility, equipment, labor and food expenses by implementing cost-control strategies.
  • Fostered performance-oriented environment focused on promoting team collaboration, personal accountability and long-term business success.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
Education and Training
High School DiplomaSkowhegan Area High School | | Skowhegan, ME | June 2004
Food Safety StandardsServsafe Certification | Augusta, ME
Certified Nursing Assistant: Nursing AssistanceHelping Hands Trade School | | Winslow, ME | December 2009
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Resume Overview

Companies Worked For:

  • Beacon Hospice Inc.
  • Maplecrest Nursing & Rehabilitation
  • Dunkin' Donuts

School Attended

  • Skowhegan Area High School
  • Servsafe Certification
  • Helping Hands Trade School

Job Titles Held:

  • Business Office Specialist
  • Certified Nursing Assistant
  • Assistant General Manager

Degrees

  • High School Diploma
    Food Safety Standards
    Certified Nursing Assistant : Nursing Assistance

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