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Business Office Manager Resume Example

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BUSINESS OFFICE MANAGER
Professional Summary

Educated multipotentialite professional with 12 years of experience optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable leader that blends advanced organizational, technical and professional business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Work History
South Central PA Sickle Cell Council - Business Office ManagerHarrisburg, PA03/2020 - Current
  • Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
  • Created and managed CRM donor database, to optimize existing relationships and establish a new donor focus relationship. Increasing contact information by 90%.
  • Analyzed and solved multi-faceted problems that effected business initiatives.
  • Managed CRM database for donors and adhered to safety procedures to prevent breaches and data misuse.
  • Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
  • Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
  • Improved office operations by automating client correspondence, record tracking and data communications.
  • Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
  • Integrated logistic systems into company processes to improve operations and manage work orders and price changes.
LOWER PAXTON TOWNSHIP - Interim Business Office Manager/Executive Assistant to Managing DirectorHarrisburg, PA01/2006 - 03/2020
  • Managed administrative functions, including complex calendar management with focus on proper allocation of executive availability.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team efficiency.
  • Responsible for performing advanced office duties requiring application of judgment based upon knowledge gainedthrough training and work experience.
  • Responsible for bi-weekly payroll based on labor/management contract.
  • Responsible for managing expense budget.
  • Transcribe Public Safety meeting minutes, Internal Investigations, and statements.
  • Maintain and distribute petty cash.
  • Work effectively on highly sensitive and confidential material.
  • Maintain leave request and overtime/comp-time for over 57 employees based on labor/management contract.
  • Provide for maintenance and management of officers' personnel files based on current Human Resource guidelines.
  • Compile data and prepare reports of confidential nature.
  • Responsible for management of employees by using following skills: decision-making, problem-solving, delegation and interpersonal and communication skills.
  • Analyze record department's staffing request and assists in determining appropriate staffing level.
  • Incorporated project management skills for hiring process.
  • Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
  • Wrote event articles for social media.
  • Managed sensitive information with discretion while providing administrative support to executive teams.
  • Prepared and updated office records, spreadsheets and presentations to support executive needs and enhance office efficiency.
  • Created and maintained computer- and paper-based filing and organization systems for records, reports and documents.
  • Collaborated with other team members, finance department on special projects and events.
SEWER AUTHORITY, LPT - Clerk/Unit SecretaryHarrisburg, Pennsylvania01/1998 - 01/2006
  • Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
  • Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
  • Interacted with customers professionally by phone, email or in-person to provide information and direct to desired staff members.
  • Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records.
  • Assisted team members with special projects by coordinating records and resources to meet expected requirements.
  • Sorted and distributed business correspondence to correct department or staff member, reducing dropped communications and enabling faster responses to key requests.
  • Processed timely accounts payable and accounts receivable updates to keep financial records current .
  • Supported office clerical functions using word processing and other software, email and office machines.
  • Managed 40 customer calls per day.
Additional Information
  • ACHIEVEMENTS/VOLUNTEER EXPERIENCE: 2020 Chairperson- Employee Engagement Committee, Lower Paxton Township Arts Council 2009-2011(Chair 2011), Estamos Unidos Auction Committee 2009-2011 (Auction Chair 2009-2011, Gala Chair 2012 Event/ Event planner to help raise scholarship funds for minority college students). Assistant Girl Scout Troop Leader, Directed Children's Bible classes, Mentor young underprivileged girls. Bone Marrow Donation. Volunteered-hospital, Pink Hands.
  • Awarded: 2013 Community Leader Award and Murphy - Newsome Scholarship Award.
Skills
  • Business Administration
  • Organized managerial style
  • Administrative Functions
  • Expense Reports
  • Project Management
  • Invoice processing
  • Onboarding
  • Administrative support specialist
  • Volunteer coordination
  • Leadership training
  • Bilingual
  • Problem Solver
  • Team-building activities
  • Time Management Skills
  • Planning
  • Event planning and coordination
  • Database Management
  • Project implementation
  • Supervision
  • Operational improvement
  • Training Experience
  • Employee Training And Development
  • Office management
  • Project planning
  • Personnel Training And Development
Education
2014Elizabethtown CollegeElizabethtown, PABachelor of Science: Business Management
2002Harrisburg Area Community CollegeHarrisburg, PaAssociate of Arts: Legal Assistant Studies
1981Queensborough Community CollegeQueens, New YorkBachelor of Science: Nursing

Dates of Attendance: Fall 1981, to Fall, 1982

Certifications
  • Project Management Professional certification
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Resume Overview

Companies Worked For:

  • South Central PA Sickle Cell Council
  • LOWER PAXTON TOWNSHIP
  • SEWER AUTHORITY, LPT

School Attended

  • Elizabethtown College
  • Harrisburg Area Community College
  • Queensborough Community College

Job Titles Held:

  • Business Office Manager
  • Interim Business Office Manager/Executive Assistant to Managing Director
  • Clerk/Unit Secretary

Degrees

  • Bachelor of Science : Business Management
    Associate of Arts : Legal Assistant Studies
    Bachelor of Science : Nursing

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