LiveCareer-Resume

Business Office Director resume example with 6+ years of experience

JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

Seasoned, conscientious and compassionate Business Office/Human Resources professional with drive for helping employers recruit, develop and retain qualified candidates. Skilled at partnering with management teams to build employee-centric cultures promoting positive morale and optimizing productivity. Motivating and positive with excellent interpersonal, coaching and communication skills. Also, well-versed in budget administration, collections, accounts payable and receivable. Excellent relationship-builder with a detail-oriented approach. Pursuing a new professional challenge with a growth-oriented organization.

Skills
  • Staff leadership
  • Financial Management
  • Business administration
  • Strategic Planning
  • Training & Development
  • Interpersonal Communication
  • Recruiting and Interviewing
  • Problem Solving
  • Human Resources Allocation
  • Compensation and Benefits Administration
  • Motivational Leadership
  • Coaching and Mentoring
  • Confidence and Drive
  • Attention to Detail
  • Account Reconciliation
  • CRM Software
  • Documentation and Recordkeeping
  • Honesty and Integrity
Work History
09/2020 to Current Business Office Director Sava Senior Care | Concord, NC,
  • Oversaw financial operations such as accounts receivable, accounts payable and payroll.
  • Hired, trained and motivated well-qualified staff.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Reduced workflow inconsistencies by recruiting and hiring capable staff members.
  • Directed training and retraining of employees to boost performance and enhance business results.
  • Established and developed highly efficient and dependable administrative team by delivering ongoing coaching and motivation and fostering career advancement.
  • Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
  • Managed CRM database, including troubleshooting, maintenance, updates and report generation.
  • Completed bi-weekly payroll for 80 employees.
  • Interceded between all staff during arguments and diffused tense situations.
  • Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
  • Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for all new employees.
  • Directed and controlled various benefit programs, including 401K, medical, dental and vision packages.
  • Monitored and handled all employee claims, including performance-based and harassment incidents.
  • Directed job fairs to bring in local talent for long term and seasonal positions.
  • Managed random monthly drug testing for all employees.
  • Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
  • Initiated and maintained Workers Compensation cases for tracking, reporting and legal mechanics.
  • Conducted company-wide town hall meetings to convey updates.
  • Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
  • Maintained knowledge of emergency and disaster processes.
  • Maintained annual OSHA logs.
  • Liaised between multiple business divisions to improve communications.
01/2019 to 09/2020 Business Office Manager Liberty Homecare | Charleston, SC,
  • Established and developed highly efficient and dependable administrative team by delivering ongoing coaching and motivation and fostering career advancement.
  • Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
  • Recruited, hired, trained and supervised staff and implemented mentoring program that offered positive employee engagement.
  • Supervised and guided new employees and responded quickly to questions, which improved understanding of job responsibilities.
  • Managed costs and billing and resolved financial discrepancies effectively through organizational management of account information.
  • Supervised multiple team members and provided constructive feedback, resulting in higher morale and increased employee retention.
  • Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
  • Established and updated work schedules to account for changing staff levels and expected workloads.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Completed bi-weekly payroll for all employees.
  • Reduced workers' compensation claims by instituting corporate safety training program.
  • Contributed to business and HR functions by identifying, prioritizing and building organizational capabilities, behaviors, structures and processes.
  • Forecasted expected personnel demands and developed forward-thinking approaches to achieve objectives.
  • Wrote, developed and delivered successful presentations and facilitated trainings to individuals and groups at all levels of organization.
  • Directed and controlled various benefit programs, including 401K, medical, dental and vision packages.
  • Partnered with senior leadership to establish and develop corporate and HR policies and procedures.
  • Managed random monthly drug testing for all employees.
  • Updated training processes by reviewing existing documentation, leveraging feedback from associates, and working with legal and compliance teams.
  • Created and implemented forward-thinking initiatives to improve employee engagement.
  • Evaluated effectiveness of training programs and provided upper management strategic recommendations for improvements.
01/2015 to 01/2019 Certified Medication Technician Five Star Quality Care, Inc. | Tallahassee, FL,
  • Explained treatment procedures, medications and diets to inform patient and patient's family of care and progress.
  • Unpacked, sorted, counted and labeled all incoming medications to keep optimum inventory levels.
  • Assisted in maintaining conducive environment for residents by adhering to infection control policies.
  • Administered psychotropic medications and anxiety education to patients to provide mental health care.
  • Turned and repositioned patients to prevent bedsores.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Interacted with patients and monitored vital signs during time of admission to report details to registered nurse.
  • Reviewed patient progress to document effects of any prescribed medication.
  • Complied with all company-specific guidelines and performed hands-on nursing care to patients under RN supervision.
  • Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
  • Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
  • Maintained patient stability by checking vital signs and weight, testing urine and recording intake and outtake information.
  • Provided new hire training to new Certified Medication Technicians.
  • Collaborated with peers and attended meetings to brainstorm new activities for patients and discuss ways to resolve issues.
Education
Expected in Bachelors | Human Resources Management Metropolitan Community College - Kansas City, Kansas City, MO GPA:
Expected in 05/2011 High School Diploma | North Pole High School, North Pole, GPA:
Certifications
  • CNA - Certified Nursing Assistant
  • CMT - Certified Medication Technician
  • CMAA - Certified Medical Administrative Assistant

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Resume Overview

School Attended

  • Metropolitan Community College - Kansas City
  • North Pole High School

Job Titles Held:

  • Business Office Director
  • Business Office Manager
  • Certified Medication Technician

Degrees

  • Bachelors
  • High School Diploma

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