Business Office Director resume example with 6+ years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Professional Summary
Seasoned, conscientious and compassionate Business Office/Human Resources professional with drive for helping employers recruit, develop and retain qualified candidates. Skilled at partnering with management teams to build employee-centric cultures promoting positive morale and optimizing productivity. Motivating and positive with excellent interpersonal, coaching and communication skills. Also, well-versed in budget administration, collections, accounts payable and receivable. Excellent relationship-builder with a detail-oriented approach. Pursuing a new professional challenge with a growth-oriented organization.
Skills
Staff leadership
Financial Management
Business administration
Strategic Planning
Training & Development
Interpersonal Communication
Recruiting and Interviewing
Problem Solving
Human Resources Allocation
Compensation and Benefits Administration
Motivational Leadership
Coaching and Mentoring
Confidence and Drive
Attention to Detail
Account Reconciliation
CRM Software
Documentation and Recordkeeping
Honesty and Integrity
Work History
09/2020 to CurrentBusiness Office Director Sava Senior Care | Concord, NC,
Oversaw financial operations such as accounts receivable, accounts payable and payroll.
Hired, trained and motivated well-qualified staff.
Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Reduced workflow inconsistencies by recruiting and hiring capable staff members.
Directed training and retraining of employees to boost performance and enhance business results.
Established and developed highly efficient and dependable administrative team by delivering ongoing coaching and motivation and fostering career advancement.
Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
Managed CRM database, including troubleshooting, maintenance, updates and report generation.
Completed bi-weekly payroll for 80 employees.
Interceded between all staff during arguments and diffused tense situations.
Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for all new employees.
Directed and controlled various benefit programs, including 401K, medical, dental and vision packages.
Monitored and handled all employee claims, including performance-based and harassment incidents.
Directed job fairs to bring in local talent for long term and seasonal positions.
Managed random monthly drug testing for all employees.
Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
Initiated and maintained Workers Compensation cases for tracking, reporting and legal mechanics.
Conducted company-wide town hall meetings to convey updates.
Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
Maintained knowledge of emergency and disaster processes.
Maintained annual OSHA logs.
Liaised between multiple business divisions to improve communications.
01/2019 to 09/2020Business Office ManagerLiberty Homecare | Charleston, SC,
Established and developed highly efficient and dependable administrative team by delivering ongoing coaching and motivation and fostering career advancement.
Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
Recruited, hired, trained and supervised staff and implemented mentoring program that offered positive employee engagement.
Supervised and guided new employees and responded quickly to questions, which improved understanding of job responsibilities.
Managed costs and billing and resolved financial discrepancies effectively through organizational management of account information.
Supervised multiple team members and provided constructive feedback, resulting in higher morale and increased employee retention.
Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
Established and updated work schedules to account for changing staff levels and expected workloads.
Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Completed bi-weekly payroll for all employees.
Reduced workers' compensation claims by instituting corporate safety training program.
Contributed to business and HR functions by identifying, prioritizing and building organizational capabilities, behaviors, structures and processes.
Forecasted expected personnel demands and developed forward-thinking approaches to achieve objectives.
Wrote, developed and delivered successful presentations and facilitated trainings to individuals and groups at all levels of organization.
Directed and controlled various benefit programs, including 401K, medical, dental and vision packages.
Partnered with senior leadership to establish and develop corporate and HR policies and procedures.
Managed random monthly drug testing for all employees.
Updated training processes by reviewing existing documentation, leveraging feedback from associates, and working with legal and compliance teams.
Created and implemented forward-thinking initiatives to improve employee engagement.
Evaluated effectiveness of training programs and provided upper management strategic recommendations for improvements.
01/2015 to 01/2019Certified Medication TechnicianFive Star Quality Care, Inc. | Tallahassee, FL,
Explained treatment procedures, medications and diets to inform patient and patient's family of care and progress.
Unpacked, sorted, counted and labeled all incoming medications to keep optimum inventory levels.
Assisted in maintaining conducive environment for residents by adhering to infection control policies.
Administered psychotropic medications and anxiety education to patients to provide mental health care.
Turned and repositioned patients to prevent bedsores.
Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Interacted with patients and monitored vital signs during time of admission to report details to registered nurse.
Reviewed patient progress to document effects of any prescribed medication.
Complied with all company-specific guidelines and performed hands-on nursing care to patients under RN supervision.
Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
Maintained patient stability by checking vital signs and weight, testing urine and recording intake and outtake information.
Provided new hire training to new Certified Medication Technicians.
Collaborated with peers and attended meetings to brainstorm new activities for patients and discuss ways to resolve issues.
Education
Expected in Bachelors | Human Resources ManagementMetropolitan Community College - Kansas City, Kansas City, MOGPA:
Expected in 05/2011High School Diploma | North Pole High School, North Pole, GPA:
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