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Business Office Administrator Resume Example

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Brandi
Atkins
Professional Summary

United States Marine Corps Administrative Specialist with 13 years office and customer service experience. Broad knowledge of Microsoft Office applications, files systems, and military correspondence. Interested in pursuing a job in the Administration field. Experienced Legal Office and Financial Services office Management with 4 years of experience optimizing online and in person productivity with clients, promoting efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Notary Public, commissioned April 2017 until April 2021.

Skills
  • Office Administration
  • Adaptive to fast paced work environment
  • Adaptive/proactive to fast change
  • Multi-line Phone Systems
  • Pre Appointment files
  • Post Appointment files
  • Client account files/maitenance
  • Audit preparation
  • Audits
  • Customer Service
  • Online Client support, coaching
  • Microsoft Office Excel
  • Microsoft Office Powerpoint
  • Microsoft Office
  • Organization
  • Leadership
  • Multitasking
  • Self Motivated
  • Problem Solving
  • Administrative, Mailing
  • Microsoft Office
  • Clerical, Powerpoint
  • Criminal Justice, Office Administration
  • Clients, Personnel management
  • Customer Service, Problem Solving
  • Maintaining files
  • Research
  • Financial office assistant scheduling
  • Government phone
  • Information systems, Word processing
  • Insurance applications
  • Leadership
  • Law office
  • Business administration
Education
Liberty UniversityLynchburg, Virginia
Liberty UniversityLynchburg, VirginiaAssociate Degree: General Studies
Navarro CollegeWaxahachie, TexasSome College Coursework Completed, General Studies, Criminal Justice
Whitney High SchoolWhitney, Tx06/2007High School Diploma
Certifications

Notary Public, commissioned April 2017 - April 2021

Work History
Edward Jones- Business Office Administrator
Waxahachie, Tx02/2018 - Current
  • Delivered expert clerical support by efficiently handling wide range of routine and special requirements.
  • Managed supervisor itinerary and appointments and streamlined scheduling procedures.
  • Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
  • Managed files and records for 400 + clients and adhered to safety procedures to prevent breaches and data misuse.
  • Prepared weekly financial performance reports to assist financial advisor with key decision making and strategic operational planning.
The Hale Law Firm- Legal Assistant/Intake Clerk/Case Developer
Waxahachie, Texas04/2017 - 10/2017
  • Taking prospective new client phone calls - Assisting prospective new client with preliminary questionnaire - Providing prospective new client with information about our services with explanation as to how they could benefit them - Meeting with prospective new client to prepare prior to initial attorney consultation as requested - Preparing documents and assisting the prospective new client in obtaining necessary documents for initial attorney consultation - Scheduling attorney consultations with prospective new clients - Customer Service - Medicaid planning - Document review - Mailing prospective new client questionnaire - Corresponding with all prospective new clients - Building preliminary file for prospective new clients - Explaining our law firms services to prospective new clients - Maintaining files for current clients, obtaining needed documents - Liaison between the client and attorney to answer client questions or concerns and assist as needed with gathering documents requested by the attorney - Assisting current clients in obtaining documents needed to apply for Medicaid - Obtaining needed documents from financial institutions, health insurance, & life insurance with the client - Reviewing of files before attorney review for final submission.
  • Managed accounts and client records of clients, observing confidentiality and extreme discretion.
  • Handled complex scheduling for appointments, court appearances for busy firm.
  • Contacted clients to schedule appointments and discuss progress of cases.
  • Interviewed and prepared intake sheets for clients
  • Reviewed case files and reported case progress to clients.
  • Adhered to privacy laws to avert possible information breaches and protect client data.
  • Promoted firm's value and brand
  • Answered 20 - 25 client calls per day to respond to inquiries, using open-ended questioning skills to attain applicable information.
  • Assisted with client interviews using [Skill] and [Skill] and took meticulous notes for inclusion in reports.
  • Assisted up to 3 lawyers at time.
United States Marine Corps- Administrative Specialist
Fort Worth, Texas01/2008 - 06/2013
  • Government and Military - Files - Travel - Customer Service - Service record book audits - Life insurance paperwork - Preparation of Naval Correspondence - Preparation of Travel Orders - Preparation of discharge documents - Preparation of mail - Preparation of awards Administrative clerks perform clerical and administrative duties incident to general and operational administration utilizing manual and automated information systems.
  • Administrative clerks must possess knowledge of the Marine Corps Total Force System (MCTFS), and Marine Corps standard word processing and database software packages.
  • Typical duties consist of the preparation of naval correspondence and messages; preparation and maintenance of directives; preparation of travel orders, completion of general administrative requirements such as leave authorizations, identification cards, and preparation and maintenance of command snit punishment books.
  • Other duties performed may overlap those performed by personnel clerks.
  • These include auditing field service records, verifying information contained in unit diary feedback reports/personnel management reports, preparation of discharge and retirement documents, and verifying the accuracy of information contained in the MCTFS databases.
  • Administrative clerks may also be assigned to support the administration of military justice to staff level billets, and to perform duties within a Classified Material Control Center (CMCC), or in the unit's mailroom.
  • MOS 0151 is assigned upon completion of the Administrative Clerk course or upon demonstrating satisfactory performance during MOJT., Government and Military.
Affiliations

Girl Scouts of Northeast Texas - Marine Corps League - Community Baptist Church

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Resume Overview

Companies Worked For:

  • Edward Jones
  • The Hale Law Firm
  • United States Marine Corps

School Attended

  • Liberty University
  • Navarro College
  • Whitney High School

Job Titles Held:

  • Business Office Administrator
  • Legal Assistant/Intake Clerk/Case Developer
  • Administrative Specialist

Degrees

  • Associate Degree : General Studies
    Some College Coursework Completed, General Studies, Criminal Justice
    High School Diploma

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