business intelligence director resume example with 11+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Business intelligence developer with 6 years of management experience. Skilled in various BI platforms such as Tableau, Power BI, SSRS, Telerik Report Server, and Excel. Experienced in improving workflow efficiency and enhancing data pipeline.

  • Office Suite Expert: Excel, Word, Powerpoint, Teams, Exchange Server, Outlook. Office 365 Account administration.
  • BI Platforms: Tableau, Power BI, SSRS, Telerik Report Server, Excel
  • Excel Reporting: Power Pivot, Power Query, Power Apps integration, VBA Macro Development
  • Database Administration: mySQL, Microsoft SQL Server, Relational Databases, SSIS, Azure
  • System Administration: Exchange, Active Directory, Microsoft SharePoint, Microsoft Windows Server, VMWare, Computer Server Management
  • Business Intelligence and Analytics: Data Warehouse, ETL, GitHub, Jira,
  • Project Management,
  • Case Management,
  • Data Collection,
  • Business Requirements,
  • Dashboard Development,
  • Business Operations,
  • Emerging Technology Tracking
  • Workflow and System Management: Configuration, Disaster Recovery, Presentations and Decks, Regulatory Reporting Requirements, Client Meetings, Develop Tools, Business Tracking
  • Other Skills: Department Development, Team Member Development, Customer Satisfaction, Knowledge Base, Improvements, Executive-Level Presentations, Change Management, Employee Evaluation, Organizational Policies, Social Media Management
Work History
Business Intelligence Director, 01/2016 - 01/2022
Capita Plc. Home, KS,
  • Designed and implemented scheduled reporting for fortune 500 company
  • Oversaw statewide business intelligence operations and supervised diverse team of 25 customer service team members
  • Spearheaded development and adoption of software used to free siloed data in legacy system and make it reportable
  • Authored automated reports which freed up hundreds of man hours on reports that would usually be created manually
  • Configured and administrated Exchange Server and Office 365 company wide
  • Implemented product regression testing strategies keeping development teams on task and informed of issues before they entered production
  • Configured and administered help desk ticketing system resulting in 50% increase in customer service productivity.
  • Created dashboards to monitor and track key performance indicators
  • Implemented business intelligence solutions to increase operational efficiency
  • Developed and implemented data governance policies and procedures
  • Created data models to support decision-making processes
  • Identified patterns and trends in large data sets and provided actionable insights
  • Provided technical support for troubleshooting analytics and reporting issues
  • Generated standard and custom reports to provide insights into business performance
  • Updated and developed scripts and queries to extract and analyze data from multiple sources
  • Developed customized reports, summarizing and presenting data in visually appealing format
  • Generated ad-hoc reports to evaluate specific business requirements
  • Developed complex dashboard and reporting tools to track business performance metrics
  • Optimized data access and storage to improve performance of analytics systems
  • Collaborated with stakeholders to identify business needs and data sources
  • Designed and developed data pipelines to acquire, clean and process data
  • Utilized data visualization techniques to present and explain complex data sets
  • Analyzed data to identify root causes of problems and recommend corrective actions
Reporting Services Manager, 07/2014 - 01/2016
Mainspring Services City, STATE,
  • Authored and maintained custom ad-hoc Excel reporting for internal and external stake holders
  • Devised strategies to un-silo legacy business data to facilitate cross population between old and new processes
  • Redesigned and audited invoicing procedures freeing up average of 15 man hours per month per operation
  • Managed team of 6 employees to analyze and improve upon existing reporting
  • Exchange Server and Office 365 administration
  • Product testing
  • Helpdesk system administration.
  • Demonstrated creativity and resourcefulness through development of innovative solutions
Personal Agent, 08/2010 - 08/2014
Mentor Oregon Mid-Valley Brokerage City, STATE,
  • Designed and implemented support services planning for individuals experiencing developmental disabilities
  • Followed and adhered to guidance and regulations from DHS
  • Acted as liaison between county and state governments and translated plan requirements and restrictions to customers and their families
  • Created workarounds to manage 150+ page state certification packets for client roster of 90+ customers
  • Used Excel skills to audit and rebuild historical databases after server crash wiped out 10 years worth of progress notes and plan data
  • Liaison between people with developmental disabilities and DHS and other state agencies.
  • Demonstrated a high level of initiation and creativity while tackling difficult tasks
  • Managed time efficiently in order to complete all tasks within deadlines
  • Worked well in a team setting, providing support and guidance
  • Proved successful working within tight deadlines and a fast-paced environment
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations
  • Demonstrated leadership skills in managing projects from concept to completion
  • Demonstrated creativity and resourcefulness through development of innovative solutions
  • Proven ability to learn quickly and adapt to new situations
  • Demonstrated strong organizational and time management skills while managing multiple projects
Bachelor of Arts: , Expected in 06/2009
University of Oregon - Eugene, OR,
Status -
Associate of Arts: , Expected in 06/2006
Lane Community College - Eugene, OR,
Status -

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Resume Overview

School Attended

  • University of Oregon
  • Lane Community College

Job Titles Held:

  • Business Intelligence Director
  • Reporting Services Manager
  • Personal Agent


  • Bachelor of Arts
  • Associate of Arts

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