business consultant resume example with 9+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary
Proactive Management Professional offering 7 years of demonstrated success aiding companies to optimize and streamline processes to propel improvements in efficiency, productivity and revenue generation. Practiced business consultant with in-depth understanding of all facets from marketing to operations. Ambitious and confident leader with invaluable insights and critical-thinking skills.
Skills
Federal Travel Regulations
Leadership
Customer Service
Microsoft Office
Performance improvements
Cross-functional team management
Policy/program development
Employee development
Policy and procedure improvements
Program leadership
Education and Training
Southern New Hampshire UniversityManchester, NH, Expected in 01/2023 ā āMBA:Information Technology Management - GPA:
Baruch College of The City University of New YorkNew York, NY, Expected in 04/2018 ā āBBA:Human Resources Management - GPA:
Certifications
Lean Six Sigma Green Belt, ASQ - In Progress
Lean Six Sigma Yellow Belt, ASQ - 2022
Lean Six Sigma White Belt, Management & Strategy Institute - 2018
Project Management Essentials, Management & Strategy Institute - 2018
Experience
Massmutual Financial Group - Business Consultant Saint Paul, MN, 11/2021 - Current
Drove outstanding business results by implementing a quality control process for travel waiver requests resulting in an error reduction of 90%.
Provides consistent and ongoing coaching and feedback to junior business analysts and staff.
Supervises a team of six business analysts supporting the ICE Office of the Chief Financial Officer.
Acts as a business manager for the Latin Inclusion Diversity network.
Assists in business development proposals.
Delivered improvements to increase productivity and upgrade standards for assessing business processes.
Determined key performance indicators for profitability and operating efficiency.
Implemented process automation and streamlining to reduce the accounting department backlog by 85%.
Reviewed established procedures to assess areas in need of improvement.
Communicates with internal and external stakeholders daily to ensure that they are informed about issues potentially impacting their workstreams.
Creates comprehensive project plans in Microsoft Excel.
Visualizes processes, procedures, and metrics in Microsoft Visio and Tableau Desktop.
Creates comprehensive presentations for ICE federal employees in Microsoft PowerPoint.
Assisted team leaders within the ICE Office of the Chief Financial Officer to achieve their goals for the fiscal year 2022.
Implemented improvements to increase productivity and upgrade standards for analysis of business processes.
Managed a team of 150 Afghan interpreters in support of a FEMA Afghanistan Refugee task order.
Created the schedule to ensure 24 hours coverage in the facilities.
Implemented policies and standard operating procedures and managed quality, customer service, and logistics.
Delivered positive customer experiences by implementing effective quality assurance practices.
Coordinated travel arrangements for interpreters as needed.
U.S Federal Solutions - Business Operations Analyst City, STATE, 03/2021 - 09/2021
Implemented improvements to increase productivity and upgrade standards for analysis of business processes.
Analyzed client business, operational and financial reports to determine appropriate services, customize solutions, and plan and forecast future outcomes.
Offered feedback to executive-level management on the effectiveness of strategies, processes, and procedures.
Determined appropriate solutions and plans for client issues and services and forecasting future outcomes.
Delivered improvements to increase productivity and upgrade standards for assessing business processes.
Executed updated business plans for customer operations and business systems design, development, and maintenance, realizing ICE stakeholders achieving their fiscal year objectives.
Reviewed established procedures to assess areas in need of improvement.
Created comprehensive project plans in Microsoft Excel.
Visualized processes, procedures, and metrics in Microsoft Visio and Tableau Desktop.
Creates comprehensive presentations for ICE federal employees in Microsoft PowerPoint.
Oversaw a team of 150+ federal contractors and managed a large-scale ICE nationwide linguistic government contract consisting of 50 task orders per month with a $23 million program budget.
Developed effective plans for managing and retaining talent and improving leadership strengths.
Coordinated travel for deploying personnel in alignment with federal travel regulations.
Assisted with proposal writing and data calls for new opportunities.
Coordinated and oversaw 65+ federal contractors providing linguistic support to FEMA hurricane Irma and Harvey task orders.
Managed and scheduled 250+ interpreters supporting the New York Department of Education and the Social Security Administration.
Reduced organizational operating costs by 50% by streamlining processes.
Directed day-to-day operations by spearheading short-term and long-term strategies to achieve business plan and profitability goals.
Implemented policies and standard operating procedures and managed quality, customer service, and logistics.
Delivered positive customer experiences by implementing effective quality assurance practices.
Recruited, hired, and trained crew members on the application of projects, customer relations, and customer service.
Addressed customer concerns with suitable solutions.
Led business development evaluation and business analysis.
Implemented process automation and streamlining to reduce the accounting department backlog by 75%.
Analyzed and interpreted complex data sets and reports.
Oversaw program compliance with requirements, schedule, and budget.
Generated and delivered reports, program review presentations, and other program status updates.
Prioritized tasks and managed teams throughout multiple projects.
Controlled expenditures and reported actual monthly performance.
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