Motivating Senior Account Manager with 10 years of experience working with local and international accounts. Offering extensive legacy in developing account plans, increasing revenue and deepening customer relationships. Excellent communication and problem solving abilities. Recently facilitated two problem solving activities to DiversityFirst. Resourceful, innovative, professional but leads with kindness. Approachable, honest and tenacious in delivering beyond quota. Client focused and skilled in critical thinking. Able to manage accounts and mentor or coach junior colleagues.
Skills
Self-Starter
National and Global Account Management
Needs Evaluation
Understanding Key Value Proposition
Strategic, Analytical and Tactical
Forecast Business Trends
Upselling and Cross-Selling
Strong Communication Skills
Project Manager
Collaborative Team Player
Virtual Facilitator
Financial Acumen and Budgeting
Sales Lead Pipeline using CRM
Six Sigma Green Belt
Work History
Business Consultant, 05/2020 - Current The Hartford – Irvine, CA,
Pro-bono facilitation of problem-solving activity for Diversity and Inclusion events for Texas Diversity Council's DiversityFirst.
Devised plan to sell training to small to medium size customers.
Delivered business strategy, new opportunities and procedures to improve operational quality and team efficiency during COVID-19 challenges.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability
Vice President of Client Performance, 02/2015 - 09/2019 Docgo Inc. – North Hollywood, CA,
Leader for new office in North America reporting to UK based organization.
Using prospecting, cold calling, email marketing, social media and attending industry events, established key relationships with over thirty major businesses in Houston and Raleigh areas in first year.
Collaborated with company departments to develop new strategies to capitalize on emerging customer and market trends such as Diversity and Inclusion.
Attended trade shows and client meetings, promoting company brand and building rapport with prospects and partners.
Created and made appropriate documentation for annual budgets and senior leadership goals.
Conducted research, gathered information from multiple sources and presented results to clients during sales cycle.
Negotiated high level, complex solutions to energy, life sciences and manufacturing clients.
Human Resources Director, 03/2012 - 03/2013 International Diamond Services, IDS – City, STATE,
Devised hiring and recruitment policies for 100 employee company that specialized in reclaiming diamond drill bits.
Structured compensation and benefits according to market conditions and budget demands.
Managed payroll and benefits specialists.
Maintained company compliance with all local, state and federal laws, in addition to establishing organizational standards by working with outside employment lawyers.
Created user-friendly employee handbook that was much easier to update and maintain than prior manual.
Created performance management process.
Trained managers on process that included coaching and action items to attain goals.
Monitored and handled all employee claims, including performance-based and harassment incidents.
Director of Sales Effectiveness, 03/1990 - 07/2010 Houston Chronicle – City, STATE,
Key internal Organizational Consultant for Advertising Divisions of seven Hearst Newspapers.
Developed sales training curriculum for over 250 sales staff that included sales skills development both online and in classroom as well as management development.
Improved revenue generation of online sales goal by meeting with Advertising Vice Presidents on company initiatives, communicating goals locally and nationally.
Aligned CRM with sales process and activity and reporting growth to all parties.
First quarter new revenue documented as over $300,000 with competitive strategy.
Education
Bachelor of Science: Clothing And Textiles Studies/Communication, Expected in - Louisiana State University And A&M College - Baton Rouge, LA GPA: Status -
Certifications
Kirkpatrick Bronze Performance Metrics
Modern Classroom Certified Trainer (MCCT)
Six Sigma Green Belt Certification from Motorola
Cultural Transformation from Barrett Values
Franklin Covey 7 Habits of Highly Effective People
DDI's Leadership Training and Targeted Selections Certification
Harvard Business Manage Mentor Certification
Managing Personal Growth Certification from Blessing White,
Accomplishments
Documented and resolved Six Sigma project on operations which led to $100,000 savings annually.
Collaborated with global team of six in the development of presentation to MD Anderson for Leadership Development.
Won Hearst Marketing Excellence Award for STAR, a sales onboarding program that was taken nationally to all Hearst Newspapers.
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