Accomplished Senior Business Consultant with proven organizational management experience across multiple continental geographies. Strong financial acumen to interpret and leverage data analysis to achieve targeted outcomes. Excellent team builder and leader of initiatives that result in improved revenues. Organized and detail-oriented, skilled in defining financial capabilities through effective forecasting, projections, volume, operational functions and RFP processes. Proven success in designing and implementing optimized practices for increasing productivity and profitability. Distinguished leadership skills with commitment to increasing customer satisfaction. Recent experience in developing North America for global company. Currently studying sales enablement through edX.
Skills
Presentations and Facilitation
Recruiting and Hiring
Financial Management
Computer proficiency
Sales Training
Learning Management System
Coaching And Training
Talent Building, Retaining and Promoting
Strong Communication Skills
Project Manager
Classroom Instruction
Collaborative Team Player
Work History
05/2020 to CurrentBusiness ConsultantIntellidyne | San Francisco, CA,
Pro-bono facilitation of problem-solving activity for Diversity and Inclusion events for Texas Diversity Council's DiversityFirst.
Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency during COVID-19 challenges.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability
02/2015 to 09/2019Vice President of Client PerformanceCity Of Albany, Or | Albany, OR,
Leader for new office in North America reporting to UK based organization.
Using prospecting, cold calling, email marketing, social media and attending industry events, established key relationships with over thirty major businesses in Houston and Raleigh areas in first year.
Key speaker at six events including Society for HR Management, Association for Talent Development, and Women's Group for Halliburton.
Collaborated with company departments to develop new strategies to capitalize on emerging customer and market trends such as Diversity and Inclusion.
Attended trade shows and client meetings, promoting company brand and building rapport with prospects and partners.
Created and made appropriate documentation for annual budgets and senior leadership goals.
03/2012 to 03/2013Human Resources DirectorInternational Diamond Services, IDS | City, STATE,
Devised hiring and recruitment policies for 100 employee company that specialized in reclaiming diamond drill bits.
Structured compensation and benefits according to market conditions and budget demands.
Managed payroll and benefits specialists.
Maintained company compliance with all local, state and federal laws, in addition to establishing organizational standards by working with outside employment lawyers.
Created user-friendly employee handbook that was much easier to update and maintain than prior manual.
Created performance management process.
Trained managers on process that included coaching and action items to attain goals.
Monitored and handled all employee claims, including performance-based and harassment incidents.
03/1990 to 07/2010Director of Sales EffectivenessHouston Chronicle | City, STATE,
Key internal Organizational Consultant for Advertising Divisions of seven Hearst Newspapers.
Developed sales training curriculum for over 250 sales staff that included sales skills development both online and in classroom as well as management development.
Improved revenue generation of online sales goal by meeting with Advertising Vice Presidents on company initiatives, communicating goals locally and nationally.
Aligned CRM with sales process and activity and reporting growth to all parties.
First quarter new revenue documented as over $300,000 with competitive strategy.
Education
Expected in Bachelor of Science | Clothing And Textiles Studies/CommunicationLouisiana State University And A&M College, Baton Rouge, LAGPA:
Certifications
Kirkpatrick Bronze Performance Metrics
Modern Classroom Certified Trainer (MCCT)
Six Sigma Green Belt Certification from Motorola
Cultural Transformation from Barrett Values
Franklin Covey 7 Habits of Highly Effective People
DDI's Leadership Training and Targeted Selections Certification
Harvard Business Manage Mentor Certification
Managing Personal Growth Certification from Blessing White
Accomplishments
Documented and resolved Six Sigma project on operations which led to $100,000 savings annually.
Collaborated with global team of six in the development of presentation to MD Anderson for Leadership Development.
Won Hearst Marketing Excellence Award for STAR, a sales onboarding program that was taken nationally to all Hearst Newspapers.
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