An established business development producer with a proven record of meeting and exceeding profit benchmarks while winning customer loyalty of clients within the payment channels. An expert in providing merchants of all sizes with innovative point-of-sale (POS) payment acceptance capabilities and solutions while driving revenue growth for both merchant and processor. Relationship manager who consistently establishes and maintains a reputation as a trusted advisor built on merit, service, and uncompromising ethics.
Tactical Territory Planning
Creative Problem Solving
Cross-functional Team Player
Business Consultant FIRST DATA － Atlanta, GA NC
Direct partner to regional financial institutions.
Consultative sales implementing strategic products that impact clients daily operations.
Consistently exceed revenue goals through cross sales and new account activation.
Built brand recognition through successful implementation of Clover product suite.
Market Manager January 2013 to February 2016MONERIS SOLUTIONS RBC Royal Bank and BMO Bank of Montreal － Schaumburg, IL
Sole dedicated liaison to 40 coastal NC and SC banking centers and commercial banking partners in a three-region territory.
Signed over 600 accounts with processed volume exceeding $90,000,000.
Prospect, present, and close new business opportunities utilizing top-down sales approach targeting centers of influence.
Work in conjunction with cross-functional bank partners by bundling products that present an appealing value proposition.
Maintain active prospect list and experience data related to outcomes of both successful and unsuccessful sales cycles.
Effectively utilize partner client lists to identify merchant value add opportunities to help cement the banking relationship.
Educate (prospective) clients about payment processing options using a consultative sales approach.
Be knowledgeable of ever evolving interchange criteria.
Installation and training of POS (point of sale) hardware and software.
Division Manager January 2006VISION PAYMENT SOLUTIONS － Portland Wilmington, ME NC
Market and sell payment-processing services and value added products such as check guarantee, gift loyalty, prepaid and ATM.
Secured working capital for merchants to help fund business growth.
Board additional merchant accounts by referral as a result of maximizing existing established merchant relationships.
Sustain and recruit both existing and new sales force by providing field training and continuing education.
District Sales Manager January 2005AMERICAONE MERCHANT SERVICES － San Jose, CA
Recruited, hired and maintained a staff of field level sales representatives.
Conducted both initial and continual field training for new hires.
Tracked prospecting, appointments and sales quotas against field level reps sales goals.
Aided reps in meeting goals by providing direct sales support and rate negotiations.
Consistently exceeded personal direct sales goals by servicing and up-selling payment processing products to existing client base as well as growing portfolio by selling new merchant accounts.
Relationship Manager January 2004ENCORE PAYMENT SYSTEMS － Addison Wilmington, TX NC
Solicited and obtained merchant prospects through cold calling, networking and relationship building.
Sold payment processing products and solutions to businesses using a consultative sales approach.
Served as a liaison between underwriting department and merchant by conducting site inspections /approval procedures.
Insurance Agent January 2003AMERICAN REPUBLIC INSURANCE COMPANY － Des Moines Wilmington, IA NC
NC licensed Health and Life insurance agent.
Pre-qualified prospective accounts based on past health history.
Educated clientele on available benefits associated with each individual American Republic product.
Manager January 2001 to January 2003THE BOARD STORE, Breckenridge CO － Breckenridge, CO
Hired, trained and scheduled all staffing needs.
Supervised all facets of daily operations including coordinating large group reservations with travel agencies.
Handled large cash drawer and responsible for night deposits.
Attended industry trade shows and placed large seasonal equipment orders.
Consistently exceeded business plan quota and sales forecast.
Manager January 1996 to January 2001AB SKI AND SPORT － Frisco, CO
Managed daily store operations for both retail and equipment maintenance departments.
Responsible for cash drawer, deposits, and employee payroll.
Attended industry trade shows and purchased retail goods and rental equipment based on inventory needs.
Organized and directed seasonal disc golf league in conjunction with the Town of Frisco Recreation Department.
Bachelor of Science : May 1996Appalachian State University － Boone, NC
approach, ATM, banking, benefits, Business Development, business plan, cold calling, hardware, SC, Creative Problem Solving, clientele, Client, clients, direct sales, equipment maintenance, financial, functional, insurance, inventory, Market, negotiations, networking, Payment Processing, payment-processing, payroll, POS, relationship building, retail, Selling, sales, staffing, strategic, Team Player, trade shows, underwriting