Enthusiastic Business Banking Center Manager eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of service and sales and training in [Skill]. Motivated to learn, grow and excel in [Industry]. Experienced [Job Title] with over [Number] years of experience in [Industry]. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits. Senior [Job Title] and outstanding performer in [Skill] and [Skill] within [Industry]. Proven success in leadership, operational excellence and organizational development with keen understanding of elements of [Type] business. Recognized for inspiring management team members to excel and encouraging creative work environments.
Skills
Team Building
Problem Resolution
Team Management
Customer service management
Culture development
Team Leadership
Customer Service
Communications
Process Improvement
Employee training and development
Relationship Development
Education
Tidewater Community CollegeNorfolk, VAExpected in – –Associate of Arts:Accounting - GPA:
Boca Raton Community High SchoolBoca Raton, FLExpected in 06/2001 – –High School Diploma: - GPA:
Certifications
Notary Public, State of Florida
Work History
Icon - Business Banking Center Manager Bristol, CT, 06/2015 - Current
Trained and guided team members to improve their own service and sales productivity and performance metrics.
Maintained team efficiency by creating a strong leadership team within the branch providing a strong collaboration for the team around daily activities, coaching, quickstarts, and acknowledging positive contributions.
Raised performance within team in areas of sales and service management by identifying targeted areas in need of improvement.
Developed and maintained positive relationships with eco-partners through consistent feedback and follow through.
Increased branch production from years previously by exceeding goals and improving overall performance.
Established and maintained positive engaged work environment to enhance team productivity.
Coach and Develop Team with consistent observations and feedback.
Managed all aspects of branch performance and operational goals.
Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
Supported development of team members.
Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
Trained and mentored team members.
Built talented and valuable team of employees through outstanding mentoring, coaching and teaching skills.
Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
Delivered engaging sales presentations to new clients, explaining technical information in simplified language to promote features and increase client base.
Improved sales processes to streamline customer acquisition and onboarding strategies.
Accomplished sales goals and boosted revenue by $[Number] through product knowledge and customer relationship management.
Worked with Public Works Director/Engineer and City Manager to maintain status reports and update information for client projects.
Composed internal memos and external correspondence for the Director and reviewed all documentation to eliminate errors.
Drafted agendas, recorded minutes and created commission documents for monthly meetings.
Prepared weekly employee work schedules for 20 team members ensuring all shifts received adequate coverage.
Conferred with manager on departmental policies and projects.
Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Continually sought methods for improving daily operations, communications with citizens, recordkeeping and data entry for increased efficiency.
Maintained office supplies inventory by checking stock and ordering new supplies as needed.
Chase Bank - Business Banker City, STATE, 08/2005 - 07/2011
Built and deepened productive relationships with prospective and competitive customers to drive sustained growth.
Worked with business clients to understand cash flow needs and provide solutions.
Collaborated with sales and marketing departments to support business objectives and client acquisition.
Researched and identified opportunities for account growth, account penetration and market expansion.
Participated and actively engaged in strategy meetings with other shareholders.
Consistently exceeded quotas through penetration of new accounts.
Provided recommendations to promote brand effectiveness and product benefits, resulting in securing [Number] long-term accounts in [Timeframe].
Encouraged cross-selling of additional products and services through relationship-building and acquired understanding of customer business needs.
Built relationships with customers and community to establish long-term business growth.
Coordinated staff sales meetings to discuss developmental strategy, best practices and process improvements.
Collaborated with upper management to implement continuous improvements and exceed team goals.
Sold products by developing relationships with network of [Type] professionals.
Built deep relationships with store managers, business owners and distribution partner sales teams by employing industry expertise and knowledge, retail strategies and sales tactics.
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