Experienced Health Care Administrator with excellent people skills and dedicated work ethic. Strong attention to detail and extensive knowledge of medical terminology, staff development, project management, and Health care management applications.
Minor in Information Technology, Graduated with Honors
Successfully led the implementation of electronic health
record software and the deployment of new services
products. Trained staff and provided support on the usage of the electronic health record system. Responsible for the management and updating of medical equipment. Maintained detailed administrative
and procedural processes to improve accuracy
efficiency. Managed medical supply
inventory, insurance records, patient charts and company
files. Created spreadsheets to improve inventory
management and reporting accuracy. Identified and drove
creative solutions for problems. Verified
information in the computer system was up-to-date and accurate. Applied
adjustments and denials into medical manager system.
Remained up-to-date with all insurance
requirements, including the details of patient financial
responsibilities, fee-for-service and managed
care plans. Performed quality control of the data entry
system to verify that claims and payments
Recorded and filed patient data and medical records. Strictly followed all federal and state guidelines for release of information. Greets patients and visitors to the medical office and obtains all required information to register patient. Ensures/assists patient in completing all forms and routes those forms to the appropriate personnel or department. Reviews current registration information with patient updating information as required. Thoroughly investigated past due invoices and minimized number of unpaid accounts. Wrote clear and detailed clinical phone messages for the Doctor. Directed patient flow during practice hours, minimizing patient wait time. Acquired insurance authorizations for procedures and tests ordered by the Doctor.Scheduled patient appointments. Monitored shared email in-boxes and ensured inquiries were addressed. Confirmed patient information, collected co-payments and verified insurance. Remained up-to-date with all insurance requirements, including the details of patient financial responsibilities, fee-for-service and managed care plans. Observed and documented patient status and reported patient complaints to the case manager.
Thoroughly investigated past due invoices and minimized number of unpaid accounts.Answered customers' questions and addressed problems and complaints in person and via phone.Opened and closed the store, which included counting cash drawers and making bank deposits.Helped customers select products that best fit their personal needs.Maintained visually appealing and effective displays for the entire store.Processed shipments and maintained organized stock shelves.
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