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Business Assosciate Health Care Information Exchange resume example with 14+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Professional Summary

Experienced Health Care Administrator with excellent people skills and dedicated work ethic. Strong attention to detail and extensive knowledge of medical terminology, staff development, project management, and Health care management applications. 

Education and Training
University Of Phoenix , Expected in 2017 Bachelor of Science : Health Care Administration - GPA :

Minor in Information Technology, Graduated with Honors 


Skill Highlights
  • Project Management
  • Over ten years of experience in customer service
  • Knowledge of medical terminology
  • Trilingual (English,Hindi, Gujarati)
  • Strong organizational and interpersonal skills
  • Patient-focused care
  • Strong work ethic
  • Team player with positive attitude
  • Superior time management
  • Microsoft Office Suite
  • Microsoft Dynamics
  • Medicity Applications
Professional Experience
Adventist Healthcare - Business Assosciate - Health Care Information Exchange
Washington, DC, 07/2017 - 09/2018
Responsible for providing logistical and project support to the Health Information Exchange (HIE) Adoption and QualityTeam. Coordinated rollout of projects including, but not limited to, screening lead, routing agreements, and verifying database entries. Coordinate departmental activities relating to system testing, scheduling, task coordinating, and contract tracking. Assists the HIE Program team in managing physician relationships through the delivery of HIE services to all physician practices, care providers, and patients. Is responsible for screening information and directing flow of information to appropriate personnel. Successfully lead the implementation and training of the Customer Relationship Management (CRM) application Microsoft Dynamics. Played an integral role in updating HIE Medicity Applications during Hoag Hospital's transition to their new EMR EPIC. Supported Hoag’s Project Management Methodology (PMM) for a variety of projects including, but not limited to, new application deployments (Commercial, Off-The-Shelf (COTS) and custom), process improvement, application and technical upgrades, and feature/function enhancements. Worked with vendor and other sources of information to find solutions to a user’s question or problem as needed. Assisted the HIE team with the creation of application test plans. Assisted in testing HIE systems, including any configurations, customizations and new releases, prior to production implementation. Created month end and year end reports for key stakeholders. Participated in physician outreach activities and provided HIE application training to physicians and their staff. Successfully lead the HIE Community Health Record outreach campaign, and trained over 600 provider practices on the HIE application within Orange County. 
Cintas Corporation - Medical Records Supervisor
State College, PA, 05/2015 - 08/2017

Successfully led the implementation of electronic health record software and the deployment of new services and products. Trained staff and provided support on the usage of the electronic health record system. Responsible for the management and updating of medical equipment. Maintained detailed administrative and procedural processes to improve accuracy and efficiency. Managed medical supply inventory, insurance records, patient charts and company files. Created spreadsheets to improve inventory management and reporting accuracy. Identified and drove creative solutions for problems. Verified that information in the computer system was up-to-date and accurate. Applied payments, adjustments and denials into medical manager system. Remained up-to-date with all insurance requirements, including the details of patient financial responsibilities, fee-for-service and managed care plans. Performed quality control of the data entry system to verify that claims and payments were posted correctly.

US Vision - Front Office Receptionist and Licensed Optician
City, STATE, 2013 - 04/2015

Recorded and filed patient data and medical records. Strictly followed all federal and state guidelines for release of information. Greets patients and visitors to the medical office and obtains all required information to register patient. Ensures/assists patient in completing all forms and routes those forms to the appropriate personnel or department. Reviews current registration information with patient updating information as required. Thoroughly investigated past due invoices and minimized number of unpaid accounts. Wrote clear and detailed clinical phone messages for the Doctor. Directed patient flow during practice hours, minimizing patient wait time. Acquired insurance authorizations for procedures and tests ordered by the Doctor.Scheduled patient appointments. Monitored shared email in-boxes and ensured inquiries were addressed. Confirmed patient information, collected co-payments and verified insurance. Remained up-to-date with all insurance requirements, including the details of patient financial responsibilities, fee-for-service and managed care plans. Observed and documented patient status and reported patient complaints to the case manager.

JC Penney - Catalog Sales Representative
City, STATE, 2004 - 04/2012

Thoroughly investigated past due invoices and minimized number of unpaid accounts.Answered customers’ questions and addressed problems and complaints in person and via phone.Opened and closed the store, which included counting cash drawers and making bank deposits.Helped customers select products that best fit their personal needs.Maintained visually appealing and effective displays for the entire store.Processed shipments and maintained organized stock shelves.

Affiliations
Upsilon Phi Delta (UPD) Honor Society (2017)

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Resume Overview

School Attended

  • University Of Phoenix

Job Titles Held:

  • Business Assosciate - Health Care Information Exchange
  • Medical Records Supervisor
  • Front Office Receptionist and Licensed Optician
  • Catalog Sales Representative

Degrees

  • Bachelor of Science

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