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Business and Municipal Services Officer Resume Example

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BUSINESS AND MUNICIPAL SERVICES OFFICER
Professional Summary

Senior Business Development Manager, Treasury sales, Payment Solutions, and outstanding performer Sales and Sales Leadership within Finance and Technology industries.

Proven success in leadership, operational excellence and organizational development with keen understanding of elements of technology business.

Recognized for inspiring management team members to excel and encouraging creative work environments.

Accomplished Development Manager with innovative leadership style and expertise in brand positioning strategies.

Outstanding sales and marketing talents with ability to manage product-related budgets.

Great influencing and communication strengths. Goal-oriented marketing expert with natural talents in developing and implementing successful strategies, driving profits, increasing market shares and strengthening customer dominance.

Hardworking, performance-oriented leader offering proven expertise in project development, team supervision and campaign enhancement.

Prepared to bring 16+ years of progressive experience and take on challenging position with opportunity to make lasting impact on company and customer success.

Work History
Business and Municipal Services Officer, 01/2018 to CurrentMascoma Bank, Norwich, VT
  • Responsible for weighing risk and approving cash management contracts up to 50MM
  • Prospect leads based off needs of customer. IE cold calls, email, face to face, business events
  • Write proposals for Banking and Cash Management services in response to RFP (request for proposal)
  • Delivered engaging sales presentations to new clients, explaining technical information in simplified language to promote features and increase client base
  • Write and deliver ICS (Insured Cash Sweep) products with capital up to 50MM
  • Lead and guide Branch Managers through sale process within Objective Business and Municipal sales cycle
  • Oversaw Merchant Services in partnership with Elavon Sales cycle
  • Wrote and trained branch managers and staff on sales of Payment Services/Merchant Services
  • Responsible for leading others through use of Bank provided CRM (customer relationship manager)
  • Responsible for leading and creation for 30,60,90 sales program
  • Increased customer satisfaction and repeat business through relentless pursuit of resolutions to problems arising from lending and Cash Management , protecting company reputation and loyal client base
  • Grew profits by developing 18 new accounts, 26mm dollars and maintaining over 100mm dollars in pre-existing client relationships
Business Development Officer, 11/2015 to 01/2018Mascoma Bank , Norwich , VT
  • 2018 achieved 408% of deposit growth
  • Strong sales and sales leadership
  • Prospecting new customers to grow all areas of business,
  • Large Background with proven results to build revenue and retain customer base
  • Worked mostly with individual and team level
  • To large business base, with ability and drive to grow small businesses as well
  • Used cold calling, centers of influences, In and out bound successful business after hours, community engagement and well-polished recruiting background
  • Ability to read customer buying habits to meet their needs
  • Used leadership and coaching skills with branch managers to help Proven Servant Leadership skills uncover customer needs, as well as build confidence in their own modeled from front line to Senior Sales process
  • Responsible for Presenting and follow through of sales cycle for Merchant/Payment Products
  • Ability to meet customer on their comfort level when making buying decision, while offering highest customer focus
  • Consistently exceeded quotas through penetration of new accounts
  • Kept meticulous client notes in bank provided customer relationship management application
Store Manager , 01/2015 to 11/2015US Cellular, Portland, West Lebanon, Keene, Concord , Maine, New Hampshire
  • Oversaw multiple Store locations and Sales managers
  • Hired, trained and managed team of 10 managers, including evaluating performance and enforcing disciplinary actions
  • Increased profits by restructuring store layouts, enabling more efficient inventory management, financial planning and sales performance metric analysis
  • Met budget targets by controlling expenses and eliminating wasteful behaviors
  • Minimized financial discrepancies by accurately controlling monthly operations budget
  • Improved profitability by developing pipeline utilizing multiple marketing channels and sales strategies
  • Created presentation materials for sales, customer relations, and management purposes
  • Provided Business customers with sales and support of Payment and Merchant products for smart devices
  • Managed and coached sales teams of up to 50, including training, goal setting and evaluation
Sales Manager, 01/2007 to 01/2014US Cellular, West Lebanon , NH
  • Developed and implemented new sales strategies to update product lines
  • Researched and capitalized on emerging opportunities to build business and expand customer base
  • Exceeded sales goals and improved profitability by aligning sales strategies and business plans with market trends
  • Planned and executed in-store promotional events to increase customer engagement and sales revenues
  • Formalized sales process to enhance operations and promote acquisition of new customers
  • Partnered with marketing team to align sales strategy with brand messaging across all communication channels
  • Streamlined hiring processes, including recruiting top talent, training new team members on best practices and managing employee performance
  • Managed revenue strategies, sales and customer engagement tactics, increasing client base every year
  • Partnered with sales representatives during customer consultations to strengthen agency and customer relations
  • Tracked weekly sales to develop senior leadership reports for business development planning
  • Built and maintained business partnerships and developed new business opportunities to drive competitive growth
Education
Certificate , Finance, 2018
New England School of Banking - Portsmouth NH
Accomplishments
  • Serve as board member and Treasure Of Windsor Early Education Center (non-profit)
  • Trained in Servant Leadership
  • Member of the B-Corp Customer Impact Team
  • Elavon Merchant Services Trained
  • Northern New England School of Banking Graduate
  • Four time winner of the Exceeding customer expectation award (US Cellular)
  • Five time Director's Club Sales award (US Cellular)
Treasure of Windsor Early Education Center

Board member, Treasure and head of fundraising for local non-profit in Windsor VT.

Skills
  • Business growth and retention
  • Business Banking and Treasury product expert
  • Payment Solutions Sales expert
  • PCI Compliance trained
  • Merchant Device Set-up and repair
  • Digital banking products and services
  • Long-term business planning and execution
  • Financial Services and Products
  • Business development and planning
  • Business and financial acumen
  • Reporting and business analysis
  • Cross-selling products and services
  • Small business products
  • Strategic account development
  • Sales processes
  • Relationship building
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Resume Overview

Companies Worked For:

  • Mascoma Bank
  • US Cellular

School Attended

  • New England School of Banking

Job Titles Held:

  • Business and Municipal Services Officer
  • Business Development Officer
  • Store Manager
  • Sales Manager

Degrees

  • Certificate , Finance 2018

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