business analyst contractor resume example with 14+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary
Experience analyst excited about process improvement, project management and SQL/Excel data analysis. My favorite thing to do is continuously learn and use my skills to solve problems.
Highlights
Requirements gathering
Process design and improvement
Strong analytical skills
Excellent problem solving skills
Microsoft Office and VBA
Proficiency with SQL/relational databases
Advance Excel formulas and functions (VLOOKUP, PivotTables)
Accomplishments
Significantly decreased production time of existing weekly and monthly reports for long-term project by optimizing and automating production process
Created business intelligence tools/systems, including design of related databases, spreadsheets, or outputs to support managed account product. Independently designed and supported database to support company integration and migration of data for about 3,000 retirement plans.
Experience
08/2013 to Current
Business Analyst, ContractorAdp – Indianapolis, IN,
Significantly decreased production time of existing weekly and monthly reports for long-term project by optimizing and automating production process
Partner with key stakeholder
Support management team within Customer Implementation group by developing tools to capture, analyze and report data.
Extract and analyze data using Access, Excel and VBA
Design, evaluate, recommend, and publish key performance indicators on weekly, monthly and ad-hoc cadence for business operations and scorecards.
Manipulated data using pivot tables, pivot charts and macros.
04/2010 to 04/2013
Information AnalystAvispa – Newark, NJ, United States
Design, evaluate, recommend, and publish key performance indicators on monthly and quarterly cadence for financial, business operations and product reports and scorecards presented to division vice president and management.
Partner with key stakeholders to develop and present recommended changes aimed at improving operating results, management systems and data quality to senior management.
Used SharePoint to streamline production of routine reports based on consultation with team on business process development and improvement to enable tracking of key performance indicators to support management needs.
Oversaw annual analysis, recommendation and implementation of assumptions used by actuarial modeling engine used to support retirement plans managed account product.
Support teams within Finance and Actuarial groups by developing tools to capture, analyze and report data.
Extract and analyze data using SQL, Access and Excel to identify drivers of financial trends for use in Retirement Plan divisional financial planning and forecasting
Consulted with administration and operations teams to answer technical and product questions from clients.
07/2007 to 04/2010
Information Analyst AssociateThe Standard – City, STATE, United States
Oversaw administrative support of retirement plans managed account product for 13,000 participants with $820 million in assets under management.
Assisted actuary with annual analysis, recommendation and implementation of assumptions used by actuarial modeling engine used to support retirement plans managed account product.
Consulted on successful deployment of five IT projects as subject matter expert on actuarial modeling engine and managed account product during development of business requirements, uses case documentation and user acceptance testing.
Coordinated resolution of retirement plan managed account client issues on daily basis for account management and operations staff.
Diagnosed and troubleshooted system issues related retirement plans managed account product by obtaining and examining all relevant information to assess validity of reported system issues and assist in determining possible causes.
Create business intelligence tools or systems, including design of related databases, spreadsheets, or outputs to support managed account product.
Independently designed and supported database to support company integration and migration of data for about 3,000 retirement plans.
10/2006 to 07/2007
Administrative AnalystAccounTemps – City, STATE, United States
Long-term contract assignment and hired full-time to support 300 plans and 10,000 participants using retirement plans managed account product through year-end process.
Confer with customers by telephone, email or in person to obtain details of inquiries, complaints or possible system issues.
Obtain and examine all relevant information to assess validity of reported system issues and assist in determining possible causes.
Recommend and implement improvements to multiple procedures to prevent future problems, decrease production time and improve accuracy of tracking solutions.
Designed databases and spreadsheets to improve management and reporting accuracy for retirement plans managed account product.
Education
Expected in 2006 to to
Bachelor of Arts: German Languages and Literature LASALLE UNIVERSITY - PHILADELPHIA, PA GPA: Summa cum Laude
German Languages and Literature Summa cum Laude
Skills
streamline, business intelligence, business operations, business process, cadence, consultation, client, clients, databases, database, documentation, drivers, email, Excel and VBA, senior management, Finance, financial, financial planning, forecasting, Access, Excel, MS Office, migration, modeling, Problem solving, Process design and improvement, quality, relational databases, reporting, Requirements gathering, spreadsheets, SQL, telephone, Troubleshooting, year-end
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