Professional with over 18 years of Information Technology (IT) experience in building and improving customer relationships, service design, and data analysis. Highly motivated with a strong work ethic and a consistent track record of exceeding customer and leadership expectations. High aptitude for learning quickly, identifying and solving problems, and producing immediate business value and results.
Motivated leader with 18+ years of service design and requirements analysis. Cultivates strong business partner and client relationships. Diligent practitioner of IT Service Management and ITIL best practices. Laser-focused approach to driving business requirements from cradle to grave with critical eye on quality, innovation, and optimal user experience.
Cisco Prime Service Catalog, ServiceNow, CA Agile Central, BMC Remedy, Active Directory, LucidChart, newScale, MS Office 365 (Excel, PowerPoint, Word, Visio, Outlook, Access)
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