business administration manager resume example with 8+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Accomplished Business Administrator equipped with 10 years of diverse and progressive experience in project and program management. Detail oriented and communication savvy with record of successful project integration. Skilled at defining and controlling scope, achieving project objectives, managing and building cross-functional teams. Proven track record of successfully managing personnel, finances, facility operations, and admissions while concurrently utilizing time management skills. Great ability to use strong oral communication, organizational, and problem-solving skills and to liaise with various departments, institutions, and the public to raise awareness and bring support to facilities. Ability to communicate effectively, both orally and in writing, with people from diverse backgrounds, and with varying functional and cognitive abilities, particularly in a training setting.

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Improved or maintained profit and revenue margins over previous years.
  • Implemented processes to streamline workflow.
  • Received overall Outstanding on Performance Evaluations.
  • Project Management
  • Accounting software
  • Leading large departments
  • Annual budget development
  • Databases
  • Marketing strategy
  • Effective communication
  • Business plan development
  • Time management
  • Team recruiting
  • Negotiation
  • Mentoring
  • Operations management
Work History
Business Administration Manager, 12/2019 - Current
Ally Remote, TN,
  • Oversaw HR training, coaching, mentoring and staff retention.
  • Monitored executive and site schedules to coordinate meetings and corporate events.
  • Developed improved recruiting methods to reduce turnover and build highly effective teams.
  • Developed monthly reports.
  • Lead design and review sessions with technical and business staff.
  • Managed day-to-day development issues.

  • Observed all laws, regulations and other applicable obligations.
  • Increased accuracy through improved processes for fiscal monitoring, payroll and operational expenses.
  • Directed business processes from conceptualization through end-user delivery.
  • Improved operation procedure between IT provider and end-users.
  • Prepared operational and salary budgets.
  • Analyzed and assessed proposed system changes and determined impact to users.
  • Worked with stakeholders to drive product and service definition and design.
  • Fostered strong rapport with clients, vendors and stakeholders through consistent follow-up and communication.
  • Served as executive staff liaison to several committees.
  • Executed training programs.
  • Reduced errors in accounting and financial reporting by modifying current processes.
  • Cut operating expenses by 25% year over year.
  • Managed staff of 10 direct reports.
  • Reconciled business and creative needs.
  • Reduced office expenses by finding smarter solutions for vendors, suppliers and services.
Office Manager (PACT Clinic), 08/2015 - 12/2019
Surveying And Mapping, Inc Toledo, OH,
  • Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
  • Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
  • Established and developed strong administrative team by delivering ongoing coaching and motivation and fostering career advancement.
  • Managed office operations while scheduling appointments for department managers.
  • Prepared meeting materials and took clear notes to distribute to stakeholders.
  • Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
  • Oversaw quality control and productivity rates to increase revenue and production times.
  • Maintained computer and physical filing systems.
  • Aggregated and analyzed data related to administrative costs to prepare budgets for corporate-level management.
  • Coordinated special projects and managed schedules.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Developed standard operating procedures for all administrative employees.
  • Coached new hires on company processes while managing employees to achieve maximum production.
  • Utilized client and staff feedback to maintain customer partnerships and increase revenue.
  • Initiated timely project management within budget constraints for multi-faceted problems concerning executive leaders.
  • Arranged corporate and office conferences for company employees and guests.
  • Prepared all reports, letters, memorandums and FMLA request for Primary Care. Evaluates trends in missions, technology, manpower, fiscal resources, and other factors influencing future needs.
  • Timekeeper for over 100 employees in the Prime Care Clinics.
  • Effectively enhances the ability of the office to support overall mission requirements through performance of one or more of the following: develops methods for automating administrative reports considering the interrelationships of reports and multiple uses of data; determines the best software type for each report; determines data categories to be established, sorting and calculating functions to be performed, and procedures for entering and retrieving data; uses graphics software to provide graphic symbols, charts, and graphs for view graphs or paper presentations.
Administrative Coordinator, 02/2013 - 08/2015
Michael E. DeBakey VA Medical Center City, STATE,
  • Handled patient scheduling, check-in, check-out and processing.
  • Made travel arrangements for staff members.
  • Transcribed meeting minutes for management's records.
  • Prepared detailed documents and reports in adherence administrative processes.
  • Worked closely with others to accomplish timely invoicing and accounts receivables.
  • Reduced intake processes time by developing application tracking and filing systems.
  • Established and updated work schedules to account for changing staff levels and expected workloads.
  • Monitored front areas so that questions could be promptly addressed.
  • Improved office operations by automating client correspondence, record tracking and data communications.
  • Developed and implemented office management procedures to increasing training team productivity and accuracy.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Initiated timely project management within budget constraints for multi-faceted problems concerning executive leaders.
  • Organized spaces, materials and catering support for internal and client-focused meetings.
  • Developed highly-efficient administrative team through ongoing coaching and professional development opportunities.
  • Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
  • Achieved specific team objectives and collection activity.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Verifies authenticity of military discharge and prior combat status on DD-214s submitted by veterans, while processing applications for medical benefits and enrollment into the Veterans healthcare system.
  • Scheduled veteran appointments.
  • Performed hourly quality assurance inquires to waiting veterans, guardians and family members for improvement of the complex relationships between patient satisfaction, clinical safety and financial measures established by Press Ganey’s scientific studies.
Master of Science: MHA/MBA, Expected in 12/2015
Walden University - Minneapolis, MN
Status -
Bachelor of Science: Biology, Expected in 06/2012
William Penn University - Oskaloosa, IA
Status -

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Resume Overview

School Attended

  • Walden University
  • William Penn University

Job Titles Held:

  • Business Administration Manager
  • Office Manager (PACT Clinic)
  • Administrative Coordinator


  • Master of Science
  • Bachelor of Science

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