Bureau of Civil Affairs Investigator Resume Example

• Described procedures, requirements and benefits to clients and interested parties.
• Kept and established comprehensive case files to support proper documentation and record retention.
• Interviewed applicants for services and supported application completion as necessary.
• Utilized complex client management systems, both digital and manual and maintained sensitive information in highly encrypted databases.
• Established positive relationships with aid recipients and assessed goals, working hard to address individual needs and tailor services to suit them.
• Understood and recognized signs of physical and substance abuse patterns and other debilitating circumstances.
• Assessed barriers, strengths and needs of each family and worked quickly to remediate.
• Acted as mandatory reporter of abuse in confidential and conscious manner.
• Prepared documents for review and completion by service applicants, supporting completion and responding to questions.
• Inputted information and obtained quantitative and qualitative data on client details to provide services requested.
• Worked with others to manage numerous competing interests simultaneously and delegate accordingly to maximize productivity.
• Adhered to strict client confidentiality laws and site-specific procedures to uphold privacy and provide best experience possible.
• Worked with clients to improve life choices and maximize benefits of programs.
• Determined needed and relevant interventions based on each client's cognitive abilities and current needs.
• Identified service gaps and located needed resources for individuals, including housing, work placement and other support.
• Detailed program operations and participant activities with comprehensive recordkeeping.
• Educated potential participants on available services and processes to engage in program outreach. Coordinated referrals and direct support for clients.

Worked with Y.O.A.M. - an auxiliary of the Department of Missions, of the Church Of God In Christ, Inc. Mandatory training following the approval for participation.

Volunteer elect Y.O.A.M team member has been to Dominican Republic 2008; South Africa (Johannesburg and Cape Town) 2009; Haiti 2010; and Guyana, South America 2011.

The role of YOAM is to minister to youths and adults in a foreign country every summer to support the 'work' there.

Involvement with YOAM will support the local pastor's vision of missions at home and abroad.

Trips usually last for two weeks. The daily YOAM schedule includes early morning devotions and debriefings, breakfast, building project(s), vacation Bible school, food, clothes, and medicine distribution, street ministry, dinner and nightly evangelistic services.

Present the Gospel of Jesus Christ and encourage commitment to JesusChrist.