Buisness Consultant/Practice Manager of Operations Resume Example
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BUISNESS CONSULTANT/PRACTICE MANAGER OF OPERATIONS
Professional Summary
A hard-driving and collaborative leader with a history of developing and executing plans to achieve the company's vision, revenue, and profit goals. Results driven with a proven track record of operating successful dental practices, recruiting, mentoring, training and building teams.
Skills
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Work History
Regional Recruiter, 06/2021 to Current
Thor Motor Coach – Elkhart
Thor Motor Coach – Elkhart
- Partner with internal teams, clinicians and hiring managers to understand hiring needs
- Develop recruitment strategy to align with short- and long-term organizational needs
- Strategically source and post for quality talent, including diversity outreach
- Recruit for executive level positions (Regional Managers, Directors and above), Clinicians and Management.
- Oversee the interviewing process, including providing counsel and guidance to hiring managers
- Optimize the candidate experience from first contact through full onboarding through ICIMS.
- Coordinate the New Hire Onboarding process, all while ensuring a choice new hire experience
- Consult and Collaborate with hiring managers to educate on competency selections, interviewing skills, recruiting process, throughout the candidate selections process
- Worked alongside dental business leaders to deploy new training strategies.
- Recruitment strategies i.e., referrals, social media, LinkedIn, Facebook, Dental Schools onsite visits, community networking, campaigns, job boards, career fairs, and college recruitment.
Business Consultant/Practice Manager of Operations, 10/2020 to 06/2021
College Freshâ®, Inc. – Indianapolis , IN
College Freshâ®, Inc. – Indianapolis , IN
- Oversee fiscal operations, including accounting, budgeting, authorizing expenditures and financial reporting for multiple Plastic Surgery Practices and Surgery Clinics.
- Developed policies and procedures for effective practice management.
- Consulted with healthcare professionals on business decisions.
- Created and implemented organizational policies and procedures.
- Maintained work structure by updating job requirements and job descriptions for all positions.
- Generated specific candidate pool for career opportunities through strategic placement of advertisements, evaluation of applicant credentials, and conducting initial interviews and pre-screening assessments.
- Followed up with notable applicants sourced via industry-specific pipelines.
- Leveraged social media platforms and online job boards to advertise open positions and engage with potential candidates.
- Maintained in-depth understanding of Plastic Surgery/ Aesthetic field trends and Doctors hiring desires.
- Established reputation among leading Aesthetic/Plastics organizations for possessing extensive candidate network and successful placement of facial plastic surgeons specialists.
- Advised, coached and counseled MD's, managers and staff to support human resources policies, procedures, programs and labor relations.
- Introduced new systems of organization to streamline company changes.
- Created, managed and executed business plan and communicated company vision and objectives to motivate teams.
Director of Operations, 01/2020 to 07/2020
Pnc Financial Services Group, Inc. – Dallas , TX
Pnc Financial Services Group, Inc. – Dallas , TX
- Oversight of entire dental practices, consisting of 12 providers, 3 clinics, including financials, billing, and credentialing. Instrumental in developing the clinic process for both administrative and clinical process
- Directly manage a high-volume dental and surgery medicine practice, promoting superior dental care for 400-450 weekly pediatric patients through supervision of 35-40 administrative, financial, clinical employees
- Assisted various departments with change by communicating new improvement plans and expectations
- Reporting to the medical director of the facility, responsible for the day-to-day business operations and excellence in patient service
- Work collaboratively with providers & dental clinical team to create new tools and reports to help with patient care set a system in EagleSoft to track and follow up on patient care, retention & referrals
- Conduct all aspects of human resources, including, hiring, compensation, marketing, training, delegating work tasks, yearly employee reviews, and administering disciplinary actions when necessary
- Responsible for employee satisfaction and retention through practices that promote communications, rewards/recognition, teamwork, and administration of effective employee relations practices
- Increased office financial performance targets such as revenue and billing first time approval rates and prepare detailed monthly reports regarding business performance management
Regional Manager, 09/2015 to 12/2017
Pacific Dental Services, Inc – City , STATE
Pacific Dental Services, Inc – City , STATE
- Managed and provided leadership for 5 Owner Dentists and 7 Operating Managers in region (7 dental practices) to meet or exceed financial budget goals each month
- Lead my regions revenue and profit growth by ensuring all clinics are operating in accordance to best practices and standards, while achieving financial results starting with a great patient experience
- Responsible for the interviewing and hiring of all levels of clinical and support staff including Doctors, Hygienist, Dental Assistants, and Operations Managers
- Ensured Owner Doctors achieve their practice goals while developing strengths to their associate doctors and Hygienist, partnering up with specialists in a comprehensive dental practice environment
- Trained my Operations Managers and Doctors to focus on maximizing patient retention while promoting a high level of employee engagement
- Established project control procedures (monthly P&L reviews, sales forecasting, cash flow projections, and annual budget planning
- Reduced payroll expense by 7% by establishing scheduling models and holding teams accountable to daily and weekly monitoring of staffing to production ratios
- Complied and drafted KPI reports each week and partnered with operations managers and owner doctors to align team behaviors and patient centric focuses
- Increase patient counts by leveraging web-based marketing, local community outreach, and an increase in positive YELP reviews (4.7)
- Built monthly business review/training meetings and acted as a facilitator for regional team members and operations managers
- Worked directly and closely with the Regional Director to achieve organizational goals
- Masterminded updates to workflows and revitalized teams to meet changing business needs and boost team member performance
Operations Manager II, 01/2005 to 09/2016
Company Name – City, State
Company Name – City, State
- Responsible for 3 dental offices (7.6M annual revenue), including two operations managers & an operational leader to 40 total employees
- Full P & L responsibility
- Implement and master high level strategic analysis and execution of systems with concurrent accountability in order to achieve office growth
- Successfully achieved an average of 19% in top-line revenue growth in all 3 practices in 2015
- Achieved the highest YTD NOI % (31%) company wide in a vintage class office in March 2012
- Maintained an average YTD NOI % of 24.41% in all 3 practices in 2015
- Aggressively lead an inventory control process that resulted in an average in 4% total lab and supply expense on a goal of less than 6%
- Opened Denovo practice Escondido Smiles in 2010, achieving 17% growth in 2015
- Opened one of the top performing Denovo practice in the company Las Posas Dental Practice in 2012, winning the OM Champions Club in 2015, and achieving 28% growth
- Built teams at Pacific Dental Services effecting 15 new locations between 2010 through 2016
- In 2015 received the award "You're so Special" 4 times in the SW Region for maintaining a high specialty revenue
- Endodontic program runner up for the 1st quarter 2015 and honorable mention for Perio for San Marcos Dental Group
- Recruited & directed dentists, hygienists, front/back office staff members, and evaluate talent
- Mentored and coached employees resulting in a reduction of staff turn around to 6%
- Recruited and trained 9 internal candidates for potential management role opportunities
- Communicate in an effective/ professional manner with clinic staff to ensure goals are comprehended and attained
- Built a joined leadership work environment with the 3 owner doctors and 8 associate doctors
- Assist owner dentists in recruiting and developing associate dentists for potential ownership opportunities
- Established protocols and best practices to maximize efficiencies in the back office and front office to decrease costs, Implement marketing programs to grow the business
- Trained and developed staff in higher level patient satisfaction
- Trained 9 new PDS Operations Managers and 1 Regional Manager
- After completion of their training, they went into their own Vintage Class or Denovo practices
- Knowledgeable drafted detailed and realistic operating budgets, monthly & yearly budget targets and yearly office imperatives
- Achieved revenue goals by effectively managing patient scheduling, staff productivity, collections, receivables, speciality referral process, and all other operational expenses
- Manage patient treatment planning and smart payment solutions, Increased new patient growth by supporting, marketing and promo programs
- Recruit, hire and develop office teams capable of providing best in class patient care
- Directly supervises office team members and proactively managers their performance and development including feedback, performance reviews, and corrective actions
- Certified Front Office and Benefits Coordinator course facilitator
- Flawless execution of operational standards, including compliance with established company policies, procedures, and ethics
Education
Bachelor of Arts: Business Administration And Management, 2005
California State University - City
California State University - City
Awards
PDS XP Gold Award Winner, 2011
PDS XP Platinum Award Winner, 2014
PDS XP Platinum Award Winner, 2015
Certifications
- PDS OMT Trainer, 2009
- Front Office and Benefits Coordinator Certified Trainer, 2015
- California Real Estate and Business Agent's License, 2005
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Resume Overview
School Attended
- California State University
Job Titles Held:
- Regional Recruiter
- Business Consultant/Practice Manager of Operations
- Director of Operations
- Regional Manager
- Operations Manager II
Degrees
- Bachelor of Arts : Business Administration And Management , 2005
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