Buisness Consultant/Practice Manager Of Operations Resume Example Company Name

BUISNESS CONSULTANT/PRACTICE MANAGER OF OPERATIONS

Professional Summary

A hard-driving and collaborative leader with a history of developing and executing plans to achieve the company's vision, revenue, and profit goals. Results driven with a proven track record of operating successful dental practices, recruiting, mentoring, training and building teams.

Skills

Self-motivated
Effective leader
Process implementation
Creating and motivating high performance teams
Excellent working knowledge of operations
Annual budgeting knowledge
Talent acquisition strategies

Patient relations
Mentoring and coaching
Business development and strategic planning
Meetings and presentations
Exceptional interpersonal communication
Consistently meet goals
Financial performance understanding

Work History

Buisness Consultant/Practice Manager of Operations, 10/2020 to Current
Company Name – City, State

Oversee fiscal operations, including accounting, budgeting, authorizing expenditures and financial reporting for multiple Plastic Surgery Practices and Surgery Clinics.
Developed policies and procedures for effective practice management.
Consulted with healthcare professionals on business decisions.
Created and implemented organizational policies and procedures.
Maintained work structure by updating job requirements and job descriptions for all positions.
Generated specific candidate pool for career opportunities through strategic placement of advertisements, evaluation of applicant credentials, and conducting initial interviews and pre-screening assessments.
Followed up with notable applicants sourced via industry-specific pipelines.
Leveraged social media platforms and online job boards to advertise open positions and engage with potential candidates.
Maintained in-depth understanding of Plastic Surgery/ Aesthetic field trends and Doctors hiring desires.
Established reputation among leading Aesthetic/Plastics organizations for possessing extensive candidate network and successful placement of facial plastic surgeons specialists.
Advised, coached and counseled MD's, managers and staff to support human resources policies, procedures, programs and labor relations.
Introduced new systems of organization to streamline company changes.
Created, managed and executed business plan and communicated company vision and objectives to motivate teams.

Director of Operations, 01/2020 to 07/2020
Company Name – City, State

Oversight of entire dental practices, consisting of 12 providers, 3 clinics, including financials, billing, and credentialing. Instrumental in developing the clinic process for both administrative and clinical process
Directly manage a high-volume dental and surgery medicine practice, promoting superior dental care for 400-450 weekly pediatric patients through supervision of 35-40 administrative, financial, clinical employees
Assisted various departments with change by communicating new improvement plans and expectations
Reporting to the medical director of the facility, responsible for the day-to-day business operations and excellence in patient service
Work collaboratively with providers & dental clinical team to create new tools and reports to help with patient care set a system in EagleSoft to track and follow up on patient care, retention & referrals
Conduct all aspects of human resources, including, hiring, compensation, marketing, training, delegating work tasks, yearly employee reviews, and administering disciplinary actions when necessary
Responsible for employee satisfaction and retention through practices that promote communications, rewards/recognition, teamwork, and administration of effective employee relations practices
Increased office financial performance targets such as revenue and billing first time approval rates and prepare detailed monthly reports regarding business performance management

Regional Manager, 09/2016 to 12/2017
Company Name – City, State

Managed and provided leadership for 5 Owner Dentists and 7 Operating Managers in region (7 dental practices) to meet or exceed financial budget goals each month
Lead my regions revenue and profit growth by ensuring all clinics are operating in accordance to best practices and standards, while achieving financial results starting with a great patient experience
Responsible for the interviewing and hiring of all levels of clinical and support staff including Doctors, Hygienist, Dental Assistants, and Operations Managers
Ensured Owner Doctors achieve their practice goals while developing strengths to their associate doctors and Hygienist, partnering up with specialists in a comprehensive dental practice environment
Trained my Operations Managers and Doctors to focus on maximizing patient retention while promoting a high level of employee engagement
Established project control procedures (monthly P&L reviews, sales forecasting, cash flow projections, and annual budget planning
Reduced payroll expense by 7% by establishing scheduling models and holding teams accountable to daily and weekly monitoring of staffing to production ratios
Complied and drafted KPI reports each week and partnered with operations managers and owner doctors to align team behaviors and patient centric focuses
Increase patient counts by leveraging web-based marketing, local community outreach, and an increase in positive YELP reviews (4.7)
Built monthly business review/training meetings and acted as a facilitator for regional team members and operations managers
Worked directly and closely with the Regional Director to achieve organizational goals
Masterminded updates to workflows and revitalized teams to meet changing business needs and boost team member performance

Operations Manager II, 01/2005 to 09/2016
Company Name – City, State

Responsible for 3 dental offices (7.6M annual revenue), including two operations managers & an operational leader to 40 total employees
Full P & L responsibility
Implement and master high level strategic analysis and execution of systems with concurrent accountability in order to achieve office growth
Successfully achieved an average of 19% in top-line revenue growth in all 3 practices in 2015
Achieved the highest YTD NOI % (31%) company wide in a vintage class office in March 2012
Maintained an average YTD NOI % of 24.41% in all 3 practices in 2015
Aggressively lead an inventory control process that resulted in an average in 4% total lab and supply expense on a goal of less than 6%
Opened Denovo practice Escondido Smiles in 2010, achieving 17% growth in 2015
Opened one of the top performing Denovo practice in the company Las Posas Dental Practice in 2012, winning the OM Champions Club in 2015, and achieving 28% growth
Built teams at Pacific Dental Services effecting 15 new locations between 2010 through 2016
In 2015 received the award "You're so Special" 4 times in the SW Region for maintaining a high specialty revenue
Endodontic program runner up for the 1st quarter 2015 and honorable mention for Perio for San Marcos Dental Group
Recruited & directed dentists, hygienists, front/back office staff members, and evaluate talent
Mentored and coached employees resulting in a reduction of staff turn around to 6%
Recruited and trained 9 internal candidates for potential management role opportunities
Communicate in an effective/ professional manner with clinic staff to ensure goals are comprehended and attained
Built a joined leadership work environment with the 3 owner doctors and 8 associate doctors
Assist owner dentists in recruiting and developing associate dentists for potential ownership opportunities
Established protocols and best practices to maximize efficiencies in the back office and front office to decrease costs, Implement marketing programs to grow the business
Trained and developed staff in higher level patient satisfaction
Trained 9 new PDS Operations Managers and 1 Regional Manager
After completion of their training, they went into their own Vintage Class or Denovo practices
Knowledgeable drafted detailed and realistic operating budgets, monthly & yearly budget targets and yearly office imperatives
Achieved revenue goals by effectively managing patient scheduling, staff productivity, collections, receivables, speciality referral process, and all other operational expenses
Manage patient treatment planning and smart payment solutions, Increased new patient growth by supporting, marketing and promo programs
Recruit, hire and develop office teams capable of providing best in class patient care
Directly supervises office team members and proactively managers their performance and development including feedback, performance reviews, and corrective actions
Certified Front Office and Benefits Coordinator course facilitator
Flawless execution of operational standards, including compliance with established company policies, procedures, and ethics

Education

Bachelor of Arts: Business Administration And Management, 2005
California State University - City

Awards

PDS XP Gold Award Winner, 2011

PDS XP Platinum Award Winner, 2014

PDS XP Platinum Award Winner, 2015

Certifications

PDS OMT Trainer, 2009
Front Office and Benefits Coordinator Certified Trainer, 2015
California Real Estate and Business Agent's License, 2005

Resume Overview

School Attended

California State University

Job Titles Held:

Buisness Consultant/Practice Manager of Operations
Director of Operations
Regional Manager
Operations Manager II

Degrees

Bachelor of Arts : Business Administration And Management , 2005

Buisness Consultant/Practice Manager of Operations Resume Example

Resume Score: 80%

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