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Buisness Consultant/Practice Manager of Operations Resume Example

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BUISNESS CONSULTANT/PRACTICE MANAGER OF OPERATIONS
Professional Summary

A hard-driving and collaborative leader with a history of developing and executing plans to achieve the company's vision, revenue, and profit goals. Results driven with a proven track record of operating successful dental practices, recruiting, mentoring, training and building teams.

Skills
  • Self-motivated
  • Effective leader
  • Process implementation
  • Creating and motivating high performance teams
  • Excellent working knowledge of operations
  • Annual budgeting knowledge
  • Talent acquisition strategies
  • Patient relations
  • Mentoring and coaching
  • Business development and strategic planning
  • Meetings and presentations
  • Exceptional interpersonal communication
  • Consistently meet goals
  • Financial performance understanding
Work History
Buisness Consultant/Practice Manager of Operations, 10/2020 to Current
Company Name – City, State
  • Oversee fiscal operations, including accounting, budgeting, authorizing expenditures and financial reporting for multiple Plastic Surgery Practices and Surgery Clinics.
  • Developed policies and procedures for effective practice management.
  • Consulted with healthcare professionals on business decisions.
  • Created and implemented organizational policies and procedures.
  • Maintained work structure by updating job requirements and job descriptions for all positions.
  • Generated specific candidate pool for career opportunities through strategic placement of advertisements, evaluation of applicant credentials, and conducting initial interviews and pre-screening assessments.
  • Followed up with notable applicants sourced via industry-specific pipelines.
  • Leveraged social media platforms and online job boards to advertise open positions and engage with potential candidates.
  • Maintained in-depth understanding of Plastic Surgery/ Aesthetic field trends and Doctors hiring desires.
  • Established reputation among leading Aesthetic/Plastics organizations for possessing extensive candidate network and successful placement of facial plastic surgeons specialists.
  • Advised, coached and counseled MD's, managers and staff to support human resources policies, procedures, programs and labor relations.
  • Introduced new systems of organization to streamline company changes.
  • Created, managed and executed business plan and communicated company vision and objectives to motivate teams.
Director of Operations, 01/2020 to 07/2020
Company Name – City, State
  • Oversight of entire dental practices, consisting of 12 providers, 3 clinics, including financials, billing, and credentialing. Instrumental in developing the clinic process for both administrative and clinical process
  • Directly manage a high-volume dental and surgery medicine practice, promoting superior dental care for 400-450 weekly pediatric patients through supervision of 35-40 administrative, financial, clinical employees
  • Assisted various departments with change by communicating new improvement plans and expectations
  • Reporting to the medical director of the facility, responsible for the day-to-day business operations and excellence in patient service
  • Work collaboratively with providers & dental clinical team to create new tools and reports to help with patient care set a system in EagleSoft to track and follow up on patient care, retention & referrals
  • Conduct all aspects of human resources, including, hiring, compensation, marketing, training, delegating work tasks, yearly employee reviews, and administering disciplinary actions when necessary
  • Responsible for employee satisfaction and retention through practices that promote communications, rewards/recognition, teamwork, and administration of effective employee relations practices
  • Increased office financial performance targets such as revenue and billing first time approval rates and prepare detailed monthly reports regarding business performance management
Regional Manager, 09/2016 to 12/2017
Company Name – City, State
  • Managed and provided leadership for 5 Owner Dentists and 7 Operating Managers in region (7 dental practices) to meet or exceed financial budget goals each month
  • Lead my regions revenue and profit growth by ensuring all clinics are operating in accordance to best practices and standards, while achieving financial results starting with a great patient experience
  • Responsible for the interviewing and hiring of all levels of clinical and support staff including Doctors, Hygienist, Dental Assistants, and Operations Managers
  • Ensured Owner Doctors achieve their practice goals while developing strengths to their associate doctors and Hygienist, partnering up with specialists in a comprehensive dental practice environment
  • Trained my Operations Managers and Doctors to focus on maximizing patient retention while promoting a high level of employee engagement
  • Established project control procedures (monthly P&L reviews, sales forecasting, cash flow projections, and annual budget planning
  • Reduced payroll expense by 7% by establishing scheduling models and holding teams accountable to daily and weekly monitoring of staffing to production ratios
  • Complied and drafted KPI reports each week and partnered with operations managers and owner doctors to align team behaviors and patient centric focuses
  • Increase patient counts by leveraging web-based marketing, local community outreach, and an increase in positive YELP reviews (4.7)
  • Built monthly business review/training meetings and acted as a facilitator for regional team members and operations managers
  • Worked directly and closely with the Regional Director to achieve organizational goals
  • Masterminded updates to workflows and revitalized teams to meet changing business needs and boost team member performance
Operations Manager II, 01/2005 to 09/2016
Company Name – City, State
  • Responsible for 3 dental offices (7.6M annual revenue), including two operations managers & an operational leader to 40 total employees
  • Full P & L responsibility
  • Implement and master high level strategic analysis and execution of systems with concurrent accountability in order to achieve office growth
  • Successfully achieved an average of 19% in top-line revenue growth in all 3 practices in 2015
  • Achieved the highest YTD NOI % (31%) company wide in a vintage class office in March 2012
  • Maintained an average YTD NOI % of 24.41% in all 3 practices in 2015
  • Aggressively lead an inventory control process that resulted in an average in 4% total lab and supply expense on a goal of less than 6%
  • Opened Denovo practice Escondido Smiles in 2010, achieving 17% growth in 2015
  • Opened one of the top performing Denovo practice in the company Las Posas Dental Practice in 2012, winning the OM Champions Club in 2015, and achieving 28% growth
  • Built teams at Pacific Dental Services effecting 15 new locations between 2010 through 2016
  • In 2015 received the award "You're so Special" 4 times in the SW Region for maintaining a high specialty revenue
  • Endodontic program runner up for the 1st quarter 2015 and honorable mention for Perio for San Marcos Dental Group
  • Recruited & directed dentists, hygienists, front/back office staff members, and evaluate talent
  • Mentored and coached employees resulting in a reduction of staff turn around to 6%
  • Recruited and trained 9 internal candidates for potential management role opportunities
  • Communicate in an effective/ professional manner with clinic staff to ensure goals are comprehended and attained
  • Built a joined leadership work environment with the 3 owner doctors and 8 associate doctors
  • Assist owner dentists in recruiting and developing associate dentists for potential ownership opportunities
  • Established protocols and best practices to maximize efficiencies in the back office and front office to decrease costs, Implement marketing programs to grow the business
  • Trained and developed staff in higher level patient satisfaction
  • Trained 9 new PDS Operations Managers and 1 Regional Manager
  • After completion of their training, they went into their own Vintage Class or Denovo practices
  • Knowledgeable drafted detailed and realistic operating budgets, monthly & yearly budget targets and yearly office imperatives
  • Achieved revenue goals by effectively managing patient scheduling, staff productivity, collections, receivables, speciality referral process, and all other operational expenses
  • Manage patient treatment planning and smart payment solutions, Increased new patient growth by supporting, marketing and promo programs
  • Recruit, hire and develop office teams capable of providing best in class patient care
  • Directly supervises office team members and proactively managers their performance and development including feedback, performance reviews, and corrective actions
  • Certified Front Office and Benefits Coordinator course facilitator
  • Flawless execution of operational standards, including compliance with established company policies, procedures, and ethics
Education
Bachelor of Arts: Business Administration And Management, 2005
California State University - City
Awards

PDS XP Gold Award Winner, 2011

PDS XP Platinum Award Winner, 2014

PDS XP Platinum Award Winner, 2015

Certifications
  • PDS OMT Trainer, 2009
  • Front Office and Benefits Coordinator Certified Trainer, 2015
  • California Real Estate and Business Agent's License, 2005
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

School Attended

  • California State University

Job Titles Held:

  • Buisness Consultant/Practice Manager of Operations
  • Director of Operations
  • Regional Manager
  • Operations Manager II

Degrees

  • Bachelor of Arts : Business Administration And Management , 2005

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