Energetic Office Manager with 7 years experience in high-level executive support roles. Organized and professional. Specializing in administrative support to fast-paced offices. Committed to delivering high quality results with little supervision.
Generated lists of properties that were compatible with buyers' needs and financial resources. Acted as a property inspector for Broker
Coordinated appointments with prospective buyers to showcase houses and plots. Created contract documents, purchase agreements and closing statements. Verified that the legal formalities were completed prior to closing dates. Communicated with Banks and Lenders regarding home and loan status. Gathered, distributed and maintained all the materials for marketing plans. Assisted Broker with corporate relocation services. Completed all tasks in Equator. Worked closely with Fannie Mae Bank
Planned travel arrangements for CEO. Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences. Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.Designed electronic file systems and maintained electronic and paper files.Maintained the front desk and reception area in a neat and organized fashion. Served as central point of contact for all outside vendors needing to gain access to the building. Planned meetings. Wrote reports and correspondence from dictation and handwritten notes. Dispersed incoming mail to correct recipients throughout the office.Made copies, sent faxes and handled all incoming and outgoing correspondence. Created PowerPoint presentations used for business development.Posted open positions on company and social media websites.Organized files, developed spreadsheets, faxed reports and scanned documents.Created weekly and monthly reports and presentations.Managed the day-to-day calendar for the company's CEO.
Received and distributed faxes and mail in a timely manner. Received and screened a high volume of internal and external communications, including email and mail. Managed daily office operations and maintenance of equipment. Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists.
Delivered excellent customer service by greeting and assisting each customer. Addressed customer inquiries and resolved complaints.
Design and implemented customer satisfaction metrics. Stocked and restocked inventory when shipments were received. Reorganized the sales floor to meet company demands. Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts. Determined staff promotions and demotions, and terminated employees when necessary. Completed a series of training sessions to advance from Assistant Manager to Store Manager. Fulfilled customer shipping needs using UPS and USPS methods. Completed weekly schedules according to payroll policies. Trained all new managers on store procedures and policies. Maintained daily record of all transactions. Wrote order supply requests to replenish merchandise.
Trained staff to deliver outstanding customer service. Addressed and corrected sales staff communication issues in a tactful and effective manner. Worked closely with the district manager to formulate and build the store brand. Contributed to merchandising ideas at team sale meetings.
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