broadband technician resume example with 9+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:

Detail - oriented professional with the capacity to effectively manage a variety of projects. Experienced Technician in troubleshooting HFC systems including node health, commercial builds, and plant construction. Skilled employee with residential diagnosis, repair, and installation of television, internet, and telephone. Ambitious high-performing situational analyst with a deep sense of self pride, while remaining consistent, hard working, and proactive to satisfy clientèle.

  • Proficient in blueprint interpretation
  • Microsoft Office proficiency
  • Fluent in amplitude and attenuation
  • Superior troubleshooting skills
  • Understanding of OSI and TCP/IP protocols
  • Strong understanding of Moca Technology
  • Customer service-oriented
  • Dexterous with hand tools
  • Safety-oriented
  • Self-starter
  • Responsible and reliable
  • Strong attention to detail
  • Critical thinker
  • Participative leader

Jones NCTI Broadband Installer Certification

Ladder Safety Certification

Assisted in training new service technicians.

Promoted to Advanced BBT after just 3 months in the field.

Appointed Project Supervisor of Holiday Inn (Roswell) HD conversion.

Broadband Technician, 06/2013 to Current
AflRichmond, VA,
  • Under minimal supervision, perform basic to complex installation, troubleshooting and repair of cable, internet, telephone services from tap to customer equipment
  • Perform all work as necessary to conform to quality, security and safety control guidelines set by OSHA, TQA, NESC, and FCC
  • Familiarity with computer operating systems, and a myriad of consumer communications devices (e.g., PDAs, smartphones, routers, modems, converters, and wireless devices), and computer software applications
  • Actively and consistently support all efforts to simplify and enhance the customer experience
Advanced Broadband Installer (BBT II), 08/2012 to 06/2013
Tds TelecomMilwaukee, WI,
  • Ensured and recorded proper levels and signal quality were within required specifications on active outlets; Verify no signal leakage or ingress is present in the drop network
  • Educated customer on proper use of services and equipment, including channel lineups, and how to access online help
  • Utilized and became proficient with tasks, tools, test equipment and information that would enhance company results
  • Under moderate supervision, performed basic to advanced installations, upgrades, and reconnects for residential customers.
Broadband Technician I, 11/2011 to 08/2012
Charter CommunicationsCity, STATE,
  • Under close supervision, performed basic disconnects, downgrades, and upgrades for residential customers.
  • Followed security procedures to prevent any unauthorized services
  • Cleaned the premises of all debris and materials after the appointment is complete
High School Diploma: , Expected in 1999
Middle College At LaGuardia - Long Island City, NY
Bachelors: Network Security, Expected in
Westwood College - Tucker, GA

Estimated Graduation December 2014

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Resume Overview

School Attended

  • Middle College At LaGuardia
  • Westwood College

Job Titles Held:

  • Broadband Technician
  • Advanced Broadband Installer (BBT II)
  • Broadband Technician I


  • High School Diploma
  • Bachelors

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