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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary
Broadband technician with 19 years of experience in telecommunication. Experienced with diagnosis, repair, and installation of copper and fiber networks in the field and in residential and commercial environments. Analytical professional skilled in identifying the root causes of challenges, determining effective solutions, and resolving issues. Collaborative communicator continually focused on building relationships and promoting synergy with our customers and the community we serve to drive positive change.
Highlights
  • Customer communication skills 
  • Troubleshooting skills
  • Test equipment operation including, HST 3000, Kick meters, 965 DSP, JDSU FED, Fiber Meters; OLP-87, Fluke Fiber OneShot Pro
  • Telecommunications installations
  • Telecommunications service
  • Computer and Networking skills
  • Fiber and Copper POTS, HSI and TV
  • Aerial and underground plant
Experience
Broadband Technician, -
Altice Usa – Doyline, LA,
2010-Present - Install and maintain analog and digital voice circuits. Supporting copper high speed internet/broadband circuits and end user fiber optic voice/data/video circuits. Networking and troubleshooting at subscribers premise. Assisting and educating customers on wireless service. Splicing and terminating Fiber, Cat5 Networking cable as well as coax video cable. Deployed CenturyLink GPON and Prism products in Seattle Metro. Installation of Fiber and Copper end user equipment. Educating CenturyLink customers on internet and video products. Extensive copper field repair experience. Using TDR and Copper meters as well as light meters to track down and repair cable trouble. Trained many new CenturyLink Technicians through ride alongs and coaching on copper POTS technology as well as GPON and Prism. Continue to support trainees in the field. Proficient with Windows and Mac hardware, Firmware, software, networking and education. Installation of wiring and jacks at customers location. Install and educate on Prism TV service. Trace and repair trouble on F1 and F2 cable segments. Install and replace Drops. Experience with multiple test meters including kick meters, HST 3000, 965 DSP, Fiber meters and tracers, OLP-87, Fluke Fiber OneShot Pro, JDSU FED.
Network and Broadband Technician, -
Cushman & Wakefield Inc – Norristown, PA,

1998-2010 Installed and maintained analog and digital voice circuits, high speed internet/broadband circuits, end user fiber optic voice/data/video circuits as well as some light networking and computer repair. Installed NIC cards and performed computer repair. Connections for Cat5 Networking cable as well as coax video cable. Installation and repair of voice and data connections including Digital video equipment, fiber optic interfaces, Cat 3/Cat5/Coax jacks, Stereo and Surround Sound, home and small business networks, Computers, TV's, and Phones. Provided 1st level Cable maintenance and troubleshooting help for fellow technicians. Traced and repaired trouble on F1 and F2 cable segments. Experience with multiple test meters.
Technician, -
TCI Cable – City, STATE, 1997-1998 Installation and maintenance of both analog and digital TV service. Connected TV's, video players, stereo and surround sound equipment and digital equipment provided by the company. Educated each new digital customer about the new technology.
Education
Associates in Theology: , Expected in 2007
-
LCU - Aurora, CO
 GPA:
: Liberal Arts, Expected in 1996
-
Colorado Christian University - Lakewood, CO
 GPA:

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School Attended

  • LCU
  • Colorado Christian University

Job Titles Held:

  • Broadband Technician
  • Network and Broadband Technician
  • Technician

Degrees

  • Associates in Theology

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