Branch Office Administrator Supervisor resume example with 17+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
Summary
Compassionate, caring Social Service Professional motivated to positively impact program operations and participant success. Dedicated to continuously provide resources that seek to nurture, educate and enhance the client experience. I bring over 12 years of experience to help facilitate healthy relationships with patients, families as well as the community through education and the facilitation of available community resources.
Skills
Employee training and development
Able to work independently
Tolerance and patience
Experience with charting and gathering pertinent client information
Excellent communication skills, verbal and written
Strong patient advocate
Actively listen
Medical terminology
Understands HIPPA regulations, confidentiality and compliance
Ability To Work Independently
Client meetings
Community outreach
Conflict resolution
MS Office
Microbiology, Chemistry, Biology, over 200 semester hours of lab experience processing specimens
Critical thinking
Time management
Organizational skills
Experience
Branch Office Administrator/Supervisor, 10/2008 - 03/2012 Edward Jones Investments – City, STATE,
Processed deposits and client check requests
Placed trades and trade confirmations per Financial Advisor
Scheduled client appointments via telephone
Communicated with clients regarding documents needed for account reviews as well as for opening accounts
Prepared and printed reports for client appointments
Obtained information from client financials to reflect cumulative, accurate account reports and summaries
experience opening Individual Retirement Accounts, 529 College Planning Accounts, Business Retirement Accounts and Estate Planning
Processed branch expenses and ordered office supplies
Participated in quarterly district team meetings and helped to plan activities for Annual Branch Office Administrator Events
Participated in new client referral programs and called marketing lists to increase branch profits and generate new business
Assistant Store Manager/Supervisor, 09/1999 - 08/2006 Gymboree – City, STATE,
Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels
Reached out to customers via telephone and email to help resolve customer issues, complaints or questions
Assisted with the hiring of new employees to include interviewing and recruitment of prospective employees
Printed daily sales reports, hourly sales reports and communicated with Area and District Managers daily regarding sales goals
Taught and demonstrated sales techniques, provided mentorship, modeling successful customer service approaches to employees and new store managers
Excellent customer service
Patient Care Dialysis Technician/Social Services Worker, 06/1993 - 03/1998 Sacred Heart Hospital – City, STATE,
Performed patient care duties as assigned by the RN
Initiated and terminated Dialysis treatments per clinic protocol accessing fistula, grafts or catheter
Listened for bruit prior to Cannulation with 17-14 gage needles using aseptic technique
Responsible for taking pre and post dialysis vitals such as blood pressure, temperature, blood glucose level and charting the general physical condition of patient
dialysis machine set up, bath preparation, dry weight calculation and accurate, precise machine settings per RN and Nephrologist orders
Instructed and educated patients in regards to hemodialysis and referred patients to appropriate services such as dietician, social worker and financial specialist
Actively listened to patient concerns and communicated them with RN
Immediately notified RN of any changes or adverse reactions of patient during dialysis treatment and initiated CPR when necessary
Administered medications and recoded medications allowed by state regulations
Coordinated patient care needs with healthcare team and delivered compassionate assistance with activities of daily living.
Coordinated psychosocial assessments, treatment plans and progress notes.
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Resume Overview
School Attended
Washington State University
Spokane Community College
Job Titles Held:
Branch Office Administrator/Supervisor
Assistant Store Manager/Supervisor
Patient Care Dialysis Technician/Social Services Worker