Branch Banker resume example with 3+ years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Professional Summary
Skilled at receiving and processing banking transactions as well as highly skilled at customer service in general. Accomplished Branch Banker with 4 years of experience interacting with customers to increase sales and offer services. Expert at promoting products and offerings, creating new accounts and assisting customers with various requests. Motivated and results-oriented with background increasing new customer accounts and maximizing services among existing customers. Have great skills in Marketing and advertising, Staff management, Market positioning, Corporate communications, Client communication, Product development, Supervision, Communications, Strategic Planning, Campaign management, Public and media relations, Team management, Problem resolution, Team building, Business operations, Process improvement, Customer Service, Balance Allocation.
Accomplishments
Achieved the Sales Academy award by completing task with accuracy and efficiency, in PNC BANK.
Supervised team of 40 staff members.
Resolved product issue through consumer testing.
Collaborated with team of 50 in the development of Project 257 statewide.
Employee of the Year award, Sales Academy Award, Customer satisfaction award, Customer relations award, Public and Media relations award.
Skills
Banking product sales
Product presentation
Banking document preparation
Financial analysis and reporting
Sales professional
Familiar with account coding
Business Development
Staff Management
Strategic and financial planning
Relationship building and management
Human resources knowledge
Business development expertise
Complaint resolution
Report preparation
Order Fulfillment
Inbound and Outbound Calling
Staff education and training
Shipping procedures understanding
CRM
Retail materials management
Creative problem solving
Administrative support
Technical Support
POS systems expert
Money handling abilities
Professional telephone demeanor
Training development aptitude
Desktop Technical Support
Peripheral Repair
Help Desk Operations
Troubleshooting and Diagnostics
Application installations
AV Equipment Management
Peripheral maintenance
Data retention
Helpdesk services
Debugging
Desktop support
Personnel training and development
Customer Relationship Management Software (CRM)
Work Independently
Communication
Issue Resolution
Effective Time Management
Customer Service
Customer Experience
Technical Troubleshooting
Work History
02/2021 to 05/2021BRANCH BANKERBank Of Clarke County | East Lansing, MI,
Plan, direct, and coordinate activities of workers in branches, offices, or departments of establishments, such as branch banks, brokerage firms, risk and insurance departments, or credit departments
Communicate with stockholders or other investors to provide information or to raise capital
Direct insurance negotiations, select insurance brokers or carriers, and place insurance
Establish and maintain relationships with individual or business customers or provide assistance with problems these customers may encounter
Provide exceptional customer service to all business and retail customers
Understand financial needs of customers while building and deepening relationships Open and service customer accounts in efficient and professional manner Actively participate in outbound sales efforts to expand customer base Prepare and participate in weekly team sales meetings and daily huddles Loan Officer-Applications, Submissions,
Customer documentation, Close, Book.
Increased company revenue 38% by selling various investment products
06/2020 to 01/2021ECOMMERCE MARKETING MANAGERBiggby Coffee | Greenville, NC,
Supervised all marketing and planning activities to exceed sales and margin goals
Collaborated with senior sales, Engineering, and other Business development executives to create best practices marketing initiatives and media positioning for markets
Worked closely with all product development departments to create and maintain marketing materials for sales presentations.
Developed insights on marketing campaigns to assess performance against goals.
Generated sponsorships with related and partnering entities to enhance marketing objectives.
Oversaw preparation of marketing copy, images, videos, emails and other collateral.
Directed marketing projects through conceptual planning, schedule management and final implementation.
Conducted trials and tests of marketing channels such as paid acquisition, social media and fresh content creation.
Continually maintained and improved company's reputation and positive image in markets served.
Developed creative presentations, trend reports, kitted assets and product data sheets.
Considered business demands and customer preferences when developing pricing structures and marketing plans.
Secured long-term accounts by recommending strategies to promote brand effectiveness and highlight product benefits.
Planned and implemented studies to assess market conditions and evaluated results to enhance marketing campaigns.
Generated 58% in sales through effective networking and marketing strategies to grow new business and increase productivity
01/2018 to 06/2020SALES ASSOCIATEConcentrix Corp. | City, State,
Handled Sales with clients
Lead team and finished daily tasks/goals such as making new sales
Complete daily sales report
Kept record of sales activity and update any changes.
Prepared merchandise for sales floor by pricing or tagging.
Accurately processed POS transactions, returning coin, currency, payment cards and receipts to customers.
Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
Maintained customer satisfaction with quick and professional handling of product returns.
Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Maintained records related to sales, returns and inventory availability.
Increased sales by offering advice on purchases and promoting additional products.
Educated clients on current promotional offerings and products using persuasive selling tactics.
Solved customer challenges by offering relevant products and services.
Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
Answered customer questions about sizing, accessories and merchandise care.
Greeted customers, offered assistance in finding requested items and carried merchandise to checkout line.
Fulfilled orders and sourced products to meet rigorous customer delivery schedules.
Education
Expected in BBA | ManagementCommunity College of Philadelphia, Philadelphia, PA, GPA:
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