Branch Banker resume example with 3+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Skilled at receiving and processing banking transactions as well as highly skilled at customer service in general. Accomplished Branch Banker with 4 years of experience interacting with customers to increase sales and offer services. Expert at promoting products and offerings, creating new accounts and assisting customers with various requests. Motivated and results-oriented with background increasing new customer accounts and maximizing services among existing customers. Have great skills in Marketing and advertising, Staff management, Market positioning, Corporate communications, Client communication, Product development, Supervision, Communications, Strategic Planning, Campaign management, Public and media relations, Team management, Problem resolution, Team building, Business operations, Process improvement, Customer Service, Balance Allocation.

  • Achieved the Sales Academy award by completing task with accuracy and efficiency, in PNC BANK.
  • Supervised team of 40 staff members.
  • Resolved product issue through consumer testing.
  • Collaborated with team of 50 in the development of Project 257 statewide.
  • Employee of the Year award, Sales Academy Award, Customer satisfaction award, Customer relations award, Public and Media relations award.
  • Banking product sales
  • Product presentation
  • Banking document preparation
  • Financial analysis and reporting
  • Sales professional
  • Familiar with account coding
  • Business Development
  • Staff Management
  • Strategic and financial planning
  • Relationship building and management
  • Human resources knowledge
  • Business development expertise
  • Complaint resolution
  • Report preparation
  • Order Fulfillment
  • Inbound and Outbound Calling
  • Staff education and training
  • Shipping procedures understanding
  • CRM
  • Retail materials management
  • Creative problem solving
  • Administrative support
  • Technical Support
  • POS systems expert
  • Money handling abilities
  • Professional telephone demeanor
  • Training development aptitude
  • Desktop Technical Support
  • Peripheral Repair
  • Help Desk Operations
  • Troubleshooting and Diagnostics
  • Application installations
  • AV Equipment Management
  • Peripheral maintenance
  • Data retention
  • Helpdesk services
  • Debugging
  • Desktop support
  • Personnel training and development
  • Customer Relationship Management Software (CRM)
  • Work Independently
  • Communication
  • Issue Resolution
  • Effective Time Management
  • Customer Service
  • Customer Experience
  • Technical Troubleshooting
Work History
02/2021 to 05/2021 BRANCH BANKER Bank Of Clarke County | East Lansing, MI,
  • Plan, direct, and coordinate activities of workers in branches, offices, or departments of establishments, such as branch banks, brokerage firms, risk and insurance departments, or credit departments
  • Communicate with stockholders or other investors to provide information or to raise capital
  • Direct insurance negotiations, select insurance brokers or carriers, and place insurance
  • Establish and maintain relationships with individual or business customers or provide assistance with problems these customers may encounter
  • Provide exceptional customer service to all business and retail customers
  • Understand financial needs of customers while building and deepening relationships Open and service customer accounts in efficient and professional manner Actively participate in outbound sales efforts to expand customer base Prepare and participate in weekly team sales meetings and daily huddles Loan Officer-Applications, Submissions,
  • Customer documentation, Close, Book.
  • Increased company revenue 38% by selling various investment products
06/2020 to 01/2021 ECOMMERCE MARKETING MANAGER Biggby Coffee | Greenville, NC,
  • Supervised all marketing and planning activities to exceed sales and margin goals
  • Collaborated with senior sales, Engineering, and other Business development executives to create best practices marketing initiatives and media positioning for markets
  • Worked closely with all product development departments to create and maintain marketing materials for sales presentations.
  • Developed insights on marketing campaigns to assess performance against goals.
  • Generated sponsorships with related and partnering entities to enhance marketing objectives.
  • Oversaw preparation of marketing copy, images, videos, emails and other collateral.
  • Directed marketing projects through conceptual planning, schedule management and final implementation.
  • Conducted trials and tests of marketing channels such as paid acquisition, social media and fresh content creation.
  • Continually maintained and improved company's reputation and positive image in markets served.
  • Developed creative presentations, trend reports, kitted assets and product data sheets.
  • Considered business demands and customer preferences when developing pricing structures and marketing plans.
  • Secured long-term accounts by recommending strategies to promote brand effectiveness and highlight product benefits.
  • Planned and implemented studies to assess market conditions and evaluated results to enhance marketing campaigns.
  • Generated 58% in sales through effective networking and marketing strategies to grow new business and increase productivity
01/2018 to 06/2020 SALES ASSOCIATE Concentrix Corp. | City, State,
  • Handled Sales with clients
  • Lead team and finished daily tasks/goals such as making new sales
  • Complete daily sales report
  • Kept record of sales activity and update any changes.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Accurately processed POS transactions, returning coin, currency, payment cards and receipts to customers.
  • Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Maintained records related to sales, returns and inventory availability.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Solved customer challenges by offering relevant products and services.
  • Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
  • Answered customer questions about sizing, accessories and merchandise care.
  • Greeted customers, offered assistance in finding requested items and carried merchandise to checkout line.
  • Fulfilled orders and sourced products to meet rigorous customer delivery schedules.
Expected in BBA | Management Community College of Philadelphia, Philadelphia, PA, GPA:
Native or Bilingual
Native or Bilingual
Native or Bilingual
Full Professional
Full Professional
Professional Working

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Resume Overview

School Attended

  • Community College of Philadelphia

Job Titles Held:



  • BBA

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