Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Creative Business Owner with exceptional background spent in varies of customer service. Experienced Cosmetologist, Patient Administrator, Business owner and student with strong interpersonal skills, time-management, and problem-solving skills. Proven leader with engaging demeanor and success working in most demanding environments. Ambitious and eager to learn more.

  • Patient Services, Organized and detailed, Fast and adaptable learner, Verbal and written communications
  • Skills, Time-management, Dependable, Empathy, Patient, Multitasker, Ambitious, Advanced knowledge with
  • Focus and Follow-Through
  • Management Training
  • Employee Motivation and Performance
  • Operational Analysis
  • Sales Planning
  • Professional Relationships
  • Change and Growth Management
  • Sales Promotion
  • Product Knowledge
  • Hair Conditioning and Styling
  • Creative Thinking
Work History
04/2021 to Current Boutique Owner Kaiser Permanente | Bakersfield, CA,
  • Attended POP-UP events and created comfortable and inviting boutique environment to make customers feel welcomed and happy to make purchases.
  • Prepared yearly and quarterly budgets as well as effective strategies to consistently meet financial targets.
  • Tracked store inventory and coordinated new purchases to keep adequate merchandise on hand for sustained sales.
  • Empowered customers to make informed decisions by educating on product and service offerings and current industry trends.
  • Collected and analyzed KPI information to track trends and make proactive changes to business operations plans.
  • Put together realistic budgets based upon costs and fees for successfully operating business.
  • Oversaw business budget planning and administration, accounting functions, purchasing and bi-weekly payroll to handle financial needs.
  • Achieved sales goals and increased revenue and profits through productive strategy development and organizational leadership.
  • Devised processes to boost long-term business success and increase profit levels.
  • Devised and deployed sales and marketing tactics to drive strategic growth and support achievement of revenue goals.
  • Capitalized on social media platforms to increase market awareness and recruit sales agents.
06/2018 to 11/2020 Admitting Clerk Ace Hardware | Auburn, CA,
  • Provide premier customer service efficiently coordinating admission, processing and release paperwork nightly in the emergency department
  • Verify patient details and insurance coverage and collecting co-pays
  • Train night shift new hires
  • Quickly adapt to changes and prepare for unpredicted circumstances
  • Arrange forms and charts for each patient
  • Register patients for ER, labs, surgeries and radiology
  • Review hospital schedule and confirm arrival times
  • Assist patients in filling out check-in and payment paperwork
  • Process patient paperwork for inpatient procedures and testing in ED
  • Communicate between ED Doctors, Nurses, Lab Techs and
  • Radiologist
  • Using Microsoft and Excel proficiently.
02/2014 to 05/2019 Key Holder/ Sales Associate Z Salon & Spa | Hurstbourne, KY,
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue
  • Coached new hires to collaboratively reach targets, consistently meeting or exceeding personal quotas during my shift lead
  • Made sure all tasks given to shift team are finished before closing
  • Managed closing duties such as handling money, organizing sale numbers and locking doors
  • Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs
  • Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral
  • Maintained records related to sales, returns and inventory availability
  • Educated customers on promotions to enhance sales
  • Prepared merchandise for sales floor by pricing and updating software for tagging purposes
  • Processed product returns and assisted customers with other selections
  • Providing accurate information to general manager on key issues.
04/2015 to 04/2016 Cosmetologist Ulta | City, STATE,
  • Booked appointments, answered phones, greeted clients, handled payments and created client service tickets.
  • Kept work areas, tools and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
  • Supported reception desk, receiving phone calls, entering appointments and collecting payments for services rendered.
  • Grew sales with great work ethic, individualized beauty care plans and positive attitude.
  • Suggested treatments and styles to suit customer appearance and fashion choices.
  • Helped clients achieve desired looks for daily wear and special events by designing makeup strategies for each scenario.
  • Consistently received positive performance reviews from guests.
  • Shampooed, conditioned and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
  • Evaluated client needs and recommended treatments and strategy to achieve desired result, while maintaining hair health.
Expected in 05/2013 High School Diploma | Pocahontas High School, Pocahontas, AR GPA:
Expected in 02/2015 Cosmetologist | Cosmetology Empire Beauty School, Brentwood, TN, GPA:
Expected in Associate of Arts | General Studies Black River Technical College, Pocahontas, AR GPA:

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School Attended

  • Pocahontas High School
  • Empire Beauty School
  • Black River Technical College

Job Titles Held:

  • Boutique Owner
  • Admitting Clerk
  • Key Holder/ Sales Associate
  • Cosmetologist


  • High School Diploma
  • Cosmetologist
  • Associate of Arts

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