boutique owner resume example with 7+ years of experience
JessicaClaire
CEO/Cosmetologist
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
:
WWW:
Professional Summary
Creative Business Owner with exceptional background spent in varies of customer service. Experienced Cosmetologist, Patient Administrator, Business owner and student with strong interpersonal skills, time-management, and problem-solving skills. Proven leader with engaging demeanor and success working in most demanding environments. Ambitious and eager to learn more.
Skills
Patient Services, Organized and detailed, Fast and adaptable learner, Verbal and written communications
Skills, Time-management, Dependable, Empathy, Patient, Multitasker, Ambitious, Advanced knowledge with
Focus and Follow-Through
Management Training
Employee Motivation and Performance
Operational Analysis
Sales Planning
Professional Relationships
Change and Growth Management
Sales Promotion
Product Knowledge
Hair Conditioning and Styling
Creative Thinking
Work History
Boutique Owner, 04/2021 to Current Kaiser Permanente – Bakersfield, CA,
Attended POP-UP events and created comfortable and inviting boutique environment to make customers feel welcomed and happy to make purchases.
Prepared yearly and quarterly budgets as well as effective strategies to consistently meet financial targets.
Tracked store inventory and coordinated new purchases to keep adequate merchandise on hand for sustained sales.
Empowered customers to make informed decisions by educating on product and service offerings and current industry trends.
Collected and analyzed KPI information to track trends and make proactive changes to business operations plans.
Put together realistic budgets based upon costs and fees for successfully operating business.
Oversaw business budget planning and administration, accounting functions, purchasing and bi-weekly payroll to handle financial needs.
Achieved sales goals and increased revenue and profits through productive strategy development and organizational leadership.
Devised processes to boost long-term business success and increase profit levels.
Devised and deployed sales and marketing tactics to drive strategic growth and support achievement of revenue goals.
Capitalized on social media platforms to increase market awareness and recruit sales agents.
Admitting Clerk, 06/2018 to 11/2020 Ace Hardware – Auburn, CA,
Provide premier customer service efficiently coordinating admission, processing and release paperwork nightly in the emergency department
Verify patient details and insurance coverage and collecting co-pays
Train night shift new hires
Quickly adapt to changes and prepare for unpredicted circumstances
Arrange forms and charts for each patient
Register patients for ER, labs, surgeries and radiology
Review hospital schedule and confirm arrival times
Assist patients in filling out check-in and payment paperwork
Process patient paperwork for inpatient procedures and testing in ED
Communicate between ED Doctors, Nurses, Lab Techs and
Radiologist
Using Microsoft and Excel proficiently.
Key Holder/ Sales Associate, 02/2014 to 05/2019 Z Salon & Spa – Hurstbourne, KY,
Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue
Coached new hires to collaboratively reach targets, consistently meeting or exceeding personal quotas during my shift lead
Made sure all tasks given to shift team are finished before closing
Managed closing duties such as handling money, organizing sale numbers and locking doors
Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs
Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral
Maintained records related to sales, returns and inventory availability
Educated customers on promotions to enhance sales
Prepared merchandise for sales floor by pricing and updating software for tagging purposes
Processed product returns and assisted customers with other selections
Providing accurate information to general manager on key issues.
Cosmetologist, 04/2015 to 04/2016 Ulta – City, STATE,
Booked appointments, answered phones, greeted clients, handled payments and created client service tickets.
Kept work areas, tools and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
Supported reception desk, receiving phone calls, entering appointments and collecting payments for services rendered.
Grew sales with great work ethic, individualized beauty care plans and positive attitude.
Suggested treatments and styles to suit customer appearance and fashion choices.
Helped clients achieve desired looks for daily wear and special events by designing makeup strategies for each scenario.
Consistently received positive performance reviews from guests.
Shampooed, conditioned and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
Evaluated client needs and recommended treatments and strategy to achieve desired result, while maintaining hair health.
Education
High School Diploma: , Expected in 05/2013 to Pocahontas High School - Pocahontas, AR GPA:
Cosmetologist: Cosmetology, Expected in 02/2015 to Empire Beauty School - Brentwood, TN, GPA:
Associate of Arts: General Studies, Expected in to Black River Technical College - Pocahontas, AR GPA:
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