Personable, welcoming and solution-oriented Customer Service Specialist, with over seven years of experience in servicing the public and management support. Customer focused team player offering expertise and dedication to building and maintaining customer loyalty and satisfaction. Utilizing these skills I anticipate entering an administrative healthcare position, where I can provide the same unparalleled service.
Skills
Excellent client/customer service engagement to build rapport
Caring and personable demeanor with patients
Proficient in Electronic Medical Records; EClinicalWorks & EPIC
Dependable and reliable
Effective team player
Excellent multi-tasker
Oral and writing communication
Email and telephone decorum
Microsoft Office
Administrative skills
Effective leadership and training
Experience
Contact Center Representative, 09/2020 - Current Hca – Long Beach, MS,
Display strong telephone etiquette, while effectively handling 50-60 medical related inbound calls daily for Internal Medicine, Gynecology and Pediatric Departments.
Assisting 90+ doctors, nurses and various office staff with patient care by scheduling appointments, taking calls from pharmacies, outside healthcare facilities and insurance companies, in addition to various other administrative tasks.
Navigating EPIC Medical Records System to register new patients, help existing patients relay messages to clinical team regarding health concerns, prescriptions, medical & disability forms, referrals, etc.
Consistently acting as liaison between patients and providers with precise communication skills in accordance with our practice's policies and procedures.
Patient Care Representative, 04/2019 - 09/2020 Richemont – Fort Worth, TX,
Greeted and registered patients on the schedule for their walk-in appointments. Collecting contact, insurance and other health related information needed to create or update their medical charts.
Assisted patients in understanding HIPAA forms, insurance information, co-pays and billing procedures.
Followed protocol when patients came in for Worker's Compensation and Occupational Medicine; as well as Employment, Sports and School Forms needing to be filled out by providers.
Answered questions via multiple phone lines and directed patients to Billing, Medical Records and the AfterCare department, for further help with their healthcare needs.
Verified Insurances through various portals. Obtaining prior authorizations for Diagnostic Imaging appointments needing to be scheduled.
Assisting providers in getting STAT appointments for patients to further their healthcare needs beyond our Urgent Care facility.
Ability to remain professional and deliver quick and efficient but accurate patient care while working in a fast paced setting.
Boutique Manager, 09/2016 - 03/2019 ELF Studio – City, STATE,
Recruited, interviewed, hired and trained staff within my location as well as others in the city.
Managed a team from 5-8 employees: sales associates, key holders and an assistant manager.
Responsible for delivering an exceptional level of service to each customer by listening to their gifting needs.
Coached and mentored employees by offering constructive feedback and taking interest in long-term career growth for those that showed interest.
Displayed products in visually appealing way for bi-weekly and monthly floor sets according to company standards.
Planned and executed promotional events in store as well as off site locations to increase business and sales revenues.
Oversaw daily functions, including inventory management, display merchandising and purchasing operations.
Grew revenue by improving sales and service strategies.
Oversaw all cash handling and ensuring the rest of my management team did so in a professional and ethical manner.
Key Holder->Assistant Mgr-> Store Manager, 04/2013 - 09/2016 Sephora – City, STATE,
Used Point of Sale register system to complete transactions.
Increased store sales by cross-selling complementary items as well as educating customers on what products were suitable for their skin type and complexion.
Managed daily operations including purchasing, inventory control, merchandising and product distribution.
Conducted bi-weekly classes educating customers as well as staff on new products, techniques and demonstrating makeovers on a model.
Created weekly schedules for employees.
Displayed merchandise for upcoming sales in visually appealing way.
Directed and supervised staff performance.
Payroll and various other administrative tasks.
Expert Beauty Consultant, 11/2009 - 12/2012 Company Name – City, State,
Built and deepened productive and positive customer relationships with high-quality service and a focus on gaining loyalty.
Evaluated client's skin to determine unique conditions and skin type, being mindful that they felt comfortable with the process.
Showed clients how to apply makeup and other products to achieve desired looks.
Quick tutorials or full makeovers done on numerous client's throughout the work day.
Coaching staff on new products, techniques, tools etc., and how to properly recommend these when necessary.
Capitalized on up-selling opportunities for additional products and services to increase sales numbers.
Accomplished and surpassed sales goals on a regular basis.
Education and Training
Associate of Applied Science: Buisness Management, Expected in 2015 - Globe Institute of Technology - New York, NY GPA:
NYS Licensed Esthetician: Esthetics, Basic & Advanced Makeup, Expected in 2011 - Christine Valmy International School for Esthetics, Skin Care & Makeup - New York, NY GPA:
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School Attended
Globe Institute of Technology
Christine Valmy International School for Esthetics, Skin Care & Makeup
