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Boutique Manager Resume Example

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BOUTIQUE MANAGER
Professional Summary

Dedicated Administrative professional with proven skills in managing administrative teams and delegating tasks to accomplish operational goals. Knowledgeable about arranging authorizations, preparing work orders and processing vouchers. Methodical and highly organized with good prioritization and planning abilities.

Skills
  • Business Development
  • Inventory Control
  • Team Leadership
  • Point of Sale systems
  • Insurance Knowledge
  • Appointment Setting
  • Filing
  • Scheduling
  • Medical Coding
  • Spreadsheets
  • Multi-line phone systems
  • Patient care and confidentiality
  • Compliance standards
  • Communication skills
  • Hospitality service expertise
  • Sales expertise
  • Performance improvement
Work History
Boutique Manager, 06/2019 to 11/2019
Live Boho – Wichita Falls, TX
  • Created comfortable and inviting boutique environment to make customers feel welcomed and happy to make purchases.
  • Prepared yearly and quarterly budgets as well as effective strategies to consistently meet financial targets.
  • Tracked store inventory and coordinated new purchases to keep adequate merchandise on hand for sustained sales.
  • Built boutique's reputation for effectively serving Live Bohos customers through careful staff management, effective customer relations and smooth service delivery.
  • Empowered customers to make informed decisions by educating on product and service offerings and current industry trends.
  • Enhanced and redefined organizational structure to maintain company's competitive edge across territories.
  • Negotiated manufacturing service agreements and quality standards.
  • Evaluated existing operations and current market trends to identify necessary improvements and capitalize on changes.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Receptionist, 01/2018 to 06/2019
Harmony Health Clinic – Wichita Falls, TX
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
  • Sorted and distributed mail correspondence between departments and personnel, including parcel packaging, preparation and efficient shipping.
  • Received and routed business correspondence to correct departments and staff members.
  • Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Monitored premises, screened visitors, updated logs and issued passes to maintain security.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Balanced availability, patients schedules and maximum load levels when scheduling appointments.
  • Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers.
  • Collected and distributed messages to team members and managers to support open communication and high customer service.
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
  • Answered incoming calls on high-volume, multi-line phone switchboard and pleasantly transferred callers to appropriate personnel.
  • Corresponded with patients through email, telephone or postal mail.
  • Entered daily data in computer systems and documented office activities.
  • Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
  • Maintained current and accurate medical records for over 1,000 patients.
  • Completed and filed financial documentation for accounting purposes.
  • Managed master calendar and scheduled appointments for 4 providers based on optimal patient loads and clinician availability.
  • Assessed and forwarded procedure and service details to correct coding staff to best categorize for insurance purposes.
  • Fielded concerns surrounding patients and care, liaising between physician, patient and insurance company.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Used computer programs and registration systems to schedule patients for routine and complex procedures.
  • Scheduled, rescheduled and handled cancelled appointments for patients.
  • Used computerized data management systems to organize immense datasets and coordinate care details for large patient bases.
Administrative Assistant, 02/2017 to 01/2018
Stamford First Baptist Church – Stamford, TX
  • Provided logistical support for programs, meetings and events, including room reservations, agenda preparation and calendar maintenance.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency and quality service.
  • Drafted professional memos, letters and marketing copy to support business objectives and growth.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
  • Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
  • Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
  • Performed general office duties, including answering multi-line phones, routing calls and messages and greeting visitors.
  • Created reports, correspondence and procedure manuals.
  • Processed invoices and expenses using Excel and Microsoft
  • Organized weekly staff meetings and logged minutes for corporate records.
  • Coordinated bookkeeping activities in QuickBooks and Lawson, including invoicing and accounts payable.
  • Maintained staff directory and company policy handbook for human resources department.
  • Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments.
  • Coached new employees on administrative procedures, company policies and performance standards.
Waitress, 01/2017 to 01/2018
Blue Jean Cafe – Stamford, TX
  • Used correct cleaning, sanitizing and food handling procedures to maintain optimal protections for customers.
  • Cleaned and coordinated cleaning of indoor and outdoor dining spaces- wiping tables, placing trash in receptacles and replenishing supplies.
  • Kept server areas clean and stocked during service hours to increase efficiency while serving tables.
  • Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Stayed up to date on menu changes to offer current and accurate information, answer questions and help customers select optimal meal choices based on individual preferences.
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
  • Suggested appropriate food and drink pairings to increase per-ticket sales.
  • Inspected dishes and utensils for cleanliness, sending back to be washed again when necessary.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Education
Cosmetology: Cosmetology, 05/2017
Weatherford College - Weatherford, TX
High School Diploma: 05/2016
Cross Plains High School - Cross Plains, TX
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Resume Overview

Companies Worked For:

  • Live Boho
  • Harmony Health Clinic
  • Stamford First Baptist Church
  • Blue Jean Cafe

School Attended

  • Weatherford College
  • Cross Plains High School

Job Titles Held:

  • Boutique Manager
  • Receptionist
  • Administrative Assistant
  • Waitress

Degrees

  • Cosmetology : , 05/2017
    High School Diploma : 05/2016

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