Boutique Manager Resume Example Mac Cosmetics At Ulta Beauty

BOUTIQUE MANAGER

Summary

Talented Customer Service Specialist and team leader offering 24 years of success in retail, salon, and office environments. Strategic thinker with leadership, education and mentoring proficiency. Offers proven ability to build effective teams and accomplish goals required. Committed to identifying and leveraging opportunities for growth.

Service-oriented and performance-driven with excellent organizational, multitasking and problem-solving skills.

Motivated professional with excellent leadership and planning abilities focused on delivering high-quality sales and customer service on tight schedules. Monitor, train and encourage employees to improve skills and meet demanding targets. History of successfully developing and managing strong teams through proactive training and issue management.

Experience

01/2019 - CurrentMac Cosmetics At Ulta Beauty - Boutique ManagerSpokane Valley, WA

Communicated aggressive sales goals to boutique staff and discussed potential options to help achieve goals.
Established high standards for professionalism and customer service and communicated expectations with employees.
Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
Managed day-to-day operations, including supervision and assignment delegation for three-member team.
Executed [Type] strategies to foster better customer service and promote positive and engaging environment for all.
Addressed internal and customer-related issues each day and affected strategic resolutions.
Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
Facilitated on-site staff training and developed processes and procedures to increase accuracy.
Led team of three tenured professionals meeting artistry and customer service needs.
Studied existing procedures and policies to offer optimal leadership to employees and store operations when standing in for absent managers.
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Strengthened product branding initiatives and coordinated effective marketing campaigns.
Strengthened operational efficiencies and traceability, developing organizational filing systems for confidential client records and reports.
Directed schedule of weekly projects and anticipated timelines for milestones and completion dates.
Identified areas requiring immediate improvement and rolled out sales elevating program, boosting productivity 30%.
Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Increased overall team efficiency and productivity.
Drove profit increases by leveraging market knowledge and natural leadership talents.

01/2018 - 01/2019Aveda - Team LeadSpokane Valley, WA

Maintained composure and level-headed mentality during challenging situations to best resolve situations and serve business needs.
Documented daily production levels, materials use and special incidents to keep management informed of all activities.
Addressed employee and production issues to determine and implement optimal resolutions, preventing wasted resources and maintaining schedules.
Compiled and analyzed sales figures to determine best approaches to improve sales as well as performance.
Delegated daily tasks to team members to optimize team productivity.
Cleaned work areas regularly to keep team efficient and eliminate any safety concerns.
Assisted newly hired team members by explaining company procedures and safety requirements and delivered positive feedback upon job task completion.
Packaged 5+ completed products per day and efficiently prepared shipments.
Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
Conducted weekly inventory, resolved discrepancies and completed paperwork to keep system accurate and current.

09/2008 - 01/2018Estee Lauder Companies - Makeup Artist Spokane, WA

Handled basic administrative tasks, such as booking, cancelling and rescheduling appointments.
Operated cash register and credit card machine to receive payments worth up to $3,00 daily.
Maintained relationships with numerous long-term clients while handling up to 20 walk-in appointments daily.
Double-checked inventories and stocking for various treatment and sale areas.
Handled $1,000+ in cash and credit card payments daily with 100% accuracy.
Recommended products to customers to meet current needs or resolve specific concerns.
Collected payment from customers and scheduled next appointments.
Designed contemporary new styles for people of all ages and maintained high customer satisfaction rating.
Researched makeup trends to learn about new products, trends and techniques by using YouTube, beauty blogs and magazines.
Employed artistry and technique expertise by working directly with clients representing products at industry or fashion shows and private events.
Sold products and services to maintain daily sales goal of $500+.
Provided makeup services to 50+ clients per month for weddings, proms and other special events.

Skills

Team building
Customer service
Cash management
Documentation
Strategic planning
Time management
Inventory management
Quality assurance

Training
Project management
Conflict resolution
Administrative support
Scheduling
Staff supervision
MS Office

Education and Training

1995Washington Homeschool Organization Tacoma, WAGED

Resume Overview

Companies Worked For:

Mac Cosmetics At Ulta Beauty
Aveda
Estee Lauder Companies

School Attended

Washington Homeschool Organization

Job Titles Held:

Boutique Manager
Team Lead
Makeup Artist

Degrees

Boutique Manager Resume Example

Resume Score: 80%

Resume Overview

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