Boston Pops Business Director Resume Example

• Oversaw Group Sales and marketing for Boston Symphony Orchestra, Boston Pops and Tanglewood with annual gross revenues exceeding $4 Million annually
• Implemented revenue strategies, sales initiatives and customer engagement offerings, resulting in increased sales/attendance and a loyal customer base
• $200 Million Gross Revenue achieved over 26 year career including ticket sales, hall rental fees, orchestra fees, Master Classes and food/beverage above $200 Million
• Managed annual concert logistics for MIT, Harvard, Boston University, Boston College, Tufts University, Northeastern and the University of Massachusetts
• Planned, coordinated and provided oversight of high profile celebratory concerts including 125th Anniversary of the Trustees of Reservations, University of Notre Dame Shamrock Series, MIT 40th Anniversary Moon Landing, Weizmann Institute Global Gathering, City Year, 25th Anniversary, Secretary of State John Kerry's 60th Birthday, Greek Night, Mayor Menino's inaugural Ball, Devos Family Foundation, Pops by the Sea, McKinsey & Company Client Gala, Savage Industries Employee Appreciation, Boston University Capital Campaign, Ancient and Honorables, American Optometric Association, Institute of International Bankers
• Developed, implemented and tracked marketing and promotional strategies to strengthen long-term business success and meet demanding objectives while maintaining core mission of institution
• Capitalized on meeting industry changes to maximize Boston Pops Revenues by increasing private concert bookings and creating Boston Pops Swing Orchestra to meet demands of smaller corporate needs and venue spaces
• Took active role in local, national and international tourism initiatives to understand trends and buying power of visitors to Massachusetts
• Partnered with other attractions across the Commonwealth to attract new patrons/customers to our businesses and communities and helped form the Boston Attractions Group
• Communicated brand identity and corporate position to external customers to foster brand loyalty and recognition of each brand, BSO, Pops & Tanglewood
• Enhanced customer relationships by creating easy access solutions to group ticket reservations.
• Provided strategic leadership and expertise on ticket inventory management
• Resolved ticketing issues with group leaders and delivered high quality customer service
• Initiated patron outreach to set up appointments, checked on satisfaction and suggested additional offerings.
• Spearhead cross-functional internal sales force teams to increase overall revenues including room rentals, merchandise, food and beverage sales and corporate fundraising projects
• Analyzed program costs, schedules to drive concert production decisions.
• Limited financial discrepancies, reviewing and approving billing invoices and expense reports.
• Suggested talent and programming ideas to increase overall demographic reach while satisfying traditional Pops patrons
• Controlled spending and managed department budget.
• Hired, coached and trained staff and monitored performance while maximizing sales revenues by setting performance benchmarks for customer service, value added incentives and overall group sales for all brands

Aquarium

• Supported payroll personnel by auditing and reconciling accounts
• Performed budget formulation work involving review and preparation of budget estimates and financial plans with department heads throughout the organization.
• Informed various departments of certificates, applications and documents required by various government agencies needed for International tours such as visa's and Carnet Bonds
• Completed monthly operational reviews to check budget compliance and identify areas in need of adjustment.
• Processed statistical files after month-end closing.
• Reviewed department head reports for accuracy and data integrity.
• Determined and tracked budget expenses to maintain accuracy and transparency.
• Audited budget line items within programs and assessed the accuracy of recorded payments.
• Reviewed accounting book entries to ensure accuracy of the G/L.
• Prepared monthly and annual expense forecasts, including any necessary recommended action required to manage costs to achieve budget
• Liaised with Gift Shop Managers in Boston and Tanglewood to insure proper inventory protocols were in place
• Managed vendor relationships to support supply chain and maintain product quality.
• Tracked inventory, conducted cycle counts and audits and resolved issues to maintain accurate records.
• Monitored insurance coverage and premiums for all properties owned by the BSO to ensure changing needs were met with most comprehensive cost effective plans
• Collaborated extensively with auditors during preliminary and year-end audit processes.
• Assisted Budget Manager with month-end and year-end close activities, including annual reporting.
• Investigated and resolved discrepancies in Royalty Payments