Retail Banker driven to exceed sales goals and build long term relationships with customers. Delivering positive experiences through high-quality customer care with experience in a fast-paced, team-based environment.
Bancline, Mozart, Teller Plus efficient
Trusted key holder
Cash Dispenser Operation
Cash Handling Expertise
Professional Customer Interactions
High School Diploma: College of Southern Maryland - Prince Frederick, MD
07/2014 to 11/2015
Bookstore ClerkCollege of Southern Maryland – Prince Frederick, MD
Recommended merchandise to customers based on their needs and preferences.
Contacted other store locations to determine merchandise availability.
Completed all cleaning, stocking and organizing tasks in assigned sales area.
Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
06/2015 to 08/2016
Customer Service SpecialistJCPenney Inc. – California, MD
Determined customer needs by asking relevant questions and listening actively to the responses.
Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner
Built long-term customer relationships and advised customers on purchases and promotions.
Operated a POS system to itemize and complete an average of 50 customer purchases daily
08/2016 to 11/2016
Retail BankerWoodforest National Bank – California, MD
Answered telephone inquiries on banking products including checking, savings, loans and lines of credit.
Accurate Cash Handling
Complied with regulatory requirements including Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act.
Provided opening, closing, and other branch servicing duties, such as cash counting and vault balancing; ordering cash, cards, and other supplies; completing logs, reports, audits and control checks; maintaining and servicing automated teller machines.
Opened and performed servicing maintenance on accounts; assisted with courtesy and collection calls.