BLUE CROSS BLUE SHIELD OF MICHIGAN CONTRACTOR: PHARMACY ANALYST
Detail-oriented Clinical Conduct Specialist with strong educational background in biology, supported by
field research and professional work experience in clinical research.
Creative problem solving
Experience in Microsoft Office
Employee training and development
Measuring vital signs
Calm and level-headed under duress
Blue Cross Blue Shield of Michigan Contractor: Pharmacy Analyst November 2015 to CurrentOpTech － Detroit, MI
-Develop documentation for clinical compliance and STARS programs.
-Responsible for mail merges and other member/prescriber communications for STARS programs.
-Identify procedural problems and recommend strategic improvements to existing processes/programs-Assist in maintaining Share Point sites for the STARS team.
-Review and analyze data from STARS programs-Present reports to internal employees and upper management.
Clinical Conduct Specialist December 2014 to June 2015Celerion － Lincoln, NE
Played key role in designing study set ups that resulted in successful completion of that study.
Spearheaded development of Quality Control and Management Department.
Interrupted study protocols to make all forms needed and gather all appropriate equipment.
Managing study conduct.
Prepare and ship all samples to laboratories for analysis.
Training in International Transport Association standards.
Prepared specimens for analysis and established proper chronological priorities in testing.
Properly calibrated and adjusted malfunctioning equipment to ensure precise test results.
Quickly responded to and resolved all customer service issues in a timely manner.
Created worksheets and logged samples correctly into the computerized tracking system.
Ordered supplies, obtained pricing and quotes, prepared purchase requests and maintained an organized expense log.
Managed specimen sample handling, receiving, storage and inventory.
Clinical Conduct Associate March 2014 to June 2015Celerion － Lincoln, NE
Monitored vital signs, such as blood pressure and pulse.
Responded appropriately to the physical, emotional and developmental needs of patients.
Maintained a clean, healthy and safe environment.
Collects patient specimens and data, including vital signs, input/output and other delegated measurements.
Preformed ECG's at designated time points or for safety evaluations.
Assisted with blood draws.
Preformed blood processing following protocol guidelines.
Training in phlebotomy.
Preforming many time critical events for clinical research.
Completion of the Collaborative Institutional Training Initiative online training.
Customer Service Representative January 2013 to January 2014Blockbuster － Lincoln, NE
Processed cash and credit payments rapidly and accurately.
Responded to all customer inquiries thoroughly and professionally.
Referred unresolved customer grievances to designated departments for further investigation.
Placed special merchandise orders for customers.
Greeted customers in a timely fashion, while quickly determining their needs.
Answered customer questions about product availability and shipment times.
Maintained and organized a customer database.
Recommended merchandise to customers based on their needs and preferences.
Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
Responded to customer questions and requests in a prompt and efficient manner.
Contacted other store locations to determine merchandise availability.
Engaged with customers in a sincere and friendly manner.
Completed all cleaning, stocking and organizing tasks in assigned sales area.
Prioritized helping customers over completing other routine tasks in the store.
Built relationships with customers to increase likelihood of repeat business.
Education and Training
Bachelor of Arts : Biology, 2014University of Nebraska at Omaha － Omaha, NEGPA: GPA: 3.473Biology GPA: 3.473
High School Diploma : 2009North Platte High School － North Platte, NEGPA: GPA: 4.0 Graduated with honors
Member of the National Honor SocietyGPA: 4.0 Graduated with honors
Member of the National Honor Society
Knowledge of clinical research for pharmaceutical companies, creative problem solving, customer service, employee training, inventory management, Microsoft Office, organization, phlebotomy, project planning, reading and interrupting protocols, quality control, quality assurance, sales, time management, vital signs, measuring vital signs, detail-oriented, excellent interpersonal skills, medical terminology