Hardworking and reliable team contributor with diverse experience in customer service skills, retail sales, design and management. Highly motivated with ability to foster guest experiences through welcoming interactions, product knowledge and responding to client feedback. Proficient in adapting to new skills and technology.
Skills
Great researching skills
POS inventory system operation
Payment processing
Customer service
Organization
Project organization
MS Office
Team management
Relationship development
Business operations
Supervision
Store opening and closing
Sales
Accurate Money Handling
Sales Goals
Cash Handling
Cash Register Operation
Product Knowledge
Product Sales
Microsoft applications proficiency
Employee timesheet processing
Customer and client relations
Office administration
Data Entry
Employee training and development
Scheduling
Supervising staff
Payroll and budgeting
Quality assurance
Social media knowledge
Work History
01/2020 to Current
Blog Contributor VolunteerFamily Express – La Porte, IN,
Interviewed sources for pieces and fact-checked information to create accurate work.
Collaborated with other writers and team members for new ideas and strategies.
Researched and organized facts and sources.
Provided information about current and future events at facility.
Pitched blog post ideas to [Client name] and wrote for target audience demographics and preferences.
Maintained aesthetics of blog through images and troubleshooting issues.
Met with content editors to plan post subjects and publishing schedules.
Wrote, edited and produced stories for multiple platforms, including Internet and digital channels.
Performed research and checked all facts to maintain high standard of journalistic integrity.
Followed through on beat sources, contacts and leads to gather information for stories.
Evaluated and followed up on news leads and news tips to develop story ideas.
Organized material, determined area of emphasis, and wrote stories according to prescribed editorial style and format standards.
Utilized [Software] to produce professional pieces.
Applied understanding of public opinion, social media and traditional media use to create engaging and attention-grabbing stories.
Monitored social media and online sources for industry trends.
09/1996 to 09/2020
Sales AssociatePerformance Team – Avenel, NJ,
Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
Maintained organized, presentable merchandise to drive continuous sales.
Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
Tracked stock using company inventory management software.
Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
Engaged with customers to effectively build rapport and lasting relationships.
Solved customer challenges by offering relevant [Type] products and services.
Liaised with customers and recommended specific products and specials, aligning with individual needs, requirements and specifications.
Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise.
Maintained customer satisfaction while handling [Type] product returns quickly and professionally.
Educated customers on promotions to enhance sales.
Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
Completed orders through [Type] system and organized product deliveries to meet customer timetables.
02/2015 to 02/2016
Operations ManagerMaidPro – City, STATE,
Directed day-to-day operations focused on attainment of key business metrics, continuous improvement initiatives and [Number]-member management team with related direct reports.
Implemented policies and standard operating procedures for continuous improvement.
Developed and implemented daily operations plans such as delivery routes, employee assignments and promotional strategies.
Conducted performance reviews each quarter, offering praise and recommendations for improvement.
Ensured compliance with best business practices throughout organization.
Established and updated work schedules to account for changing staff levels and expected workloads.
Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies.
Managed supervisor itinerary and appointments and streamlined scheduling procedures.
Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Established and developed highly efficient and dependable administrative team by delivering ongoing coaching and motivation and fostering career advancement.
Completed bi-weekly payroll for [Number] employees.
Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
Education
Expected in 06/2006
Associate of Science: Interior Design San Diego Mesa College - San Diego, GPA:
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