Computers and Electronics Physics Engineering and Technology Equipment Maintenance Equipment Selection Systems Analysis Troubleshooting Repairing
Perform and or oversee repair and maintenance activities on water treatment
equipment, dialysis equipment, ancillary equipment, test equipment, and the
physical plant for assigned areas/facilities as recommended by the manufacturer
and in compliance with FMCNA Clinical/Technicial Services policies and
procedures,industry standards and local,state and federal regulatory requirements.
Document all repairs and maintenance and activity/repairs per applicable policies
and/or procedures. Required to work on high voltage equipment. Purchase and
maintain inventory of service parts.Ensure defective parts with associated RGA and
warranty partsare returned in a timely manner. Actively support and participate in
the Quality Assessment and Process Improvement (QAPI) process. Work with
facility staff to ensure all regulatory and OSHA requirements are met. Perform
water/dialysate sample collection and processing per applicable policies and
procedures. Review, evaluate and report water/dialysate quality results per
applicable policies and procedures.Transport equipment and supplies as needed.
Perform other duties as assigned.
Provide repair, upgrade, and maintenance support for TomoTherapy HiArt and CyberKnife systems located at customer sites, throughout the world. Support is provided to the customer remotely b y phone, internet and b y on site visits, as determined by the machine status or customer requirements. Promoting customer satisfaction through the timely response to customer calls, clear and effective communications with internal and external customers, professional appearance, and efficient repair/maintenance activities. Self management of schedule and workpriorities to ensure that urgent customer requirements a r e addressed appropriately and customer satisfaction is optimized. Accurate and clear documentation ofworkactivitiesare to be completed within the Accuray Customer Management software program, such that these records provide appropriate documentation of the product service history for Device History File records. Initial review of customer issues, such that customer concerns with product performance and safety arequickly communicated toAccuray for appropriate review and handling. Assist in the training of FSEs, other Customer Support staff, and customer or site personnel w i t h respect to maintenance and serviceactivities, as required. Work w i t h other FSEs and/or Customer Support Staff on CyberKnife or TomoTherapy products as required Appropriate care of parts inventory and prompt return of replaced parts that a r e required to be returned toAccuray for processing. Appropriate management and timely completion of expense reports inc urredin the field for customer service or company required travel and/or training. Assist i n the development ofservice documentation, in conjunction with the Accuray Customer Service team. Assist in the new installation of TomoTherapy and CyberKnife systems at customer sites, as available. Assist in identification and development of Field Support tools and test equipment. Maintain company vehicle (if provided) in accordance with Accuray fleetvehiclepolicy, including safe operations, vehicle cleanliness and vehicle maintenance
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