Highly motivated Customer Service professional with the ability to handle high volume of administrative and clerical duties in a fast-paced environment with minimum supervision. Strong verbal, written, and listening skills. Comfortable interacting with all levels of the organization.
45+ WPM typing speed
Professional phone etiquette
Works well under pressure
Multi-line phone proficiency
04/2017 to Current
Bilingual Patient Service RepresentativeGoshen Physicians | Multispecialty Clinic General Surgery – Goshen, Indiana, United States
Scheduled appointments, registered patients and collected copays.
Assisted in the maintenance of medical charts and/or electronic medical record (filing, Op Reports, test results, home care forms).
Adeptly managed a multi-line phone system and pleasantly greeted all patients.
Determined prior authorizations for medication and outpatient procedures.
Pre-certified medical and radiology procedures, surgeries and echocardiograms.
08/2016 to 04/2017
Collections ClerkKosciusko Medical Group LLC – Warsaw, Indiana, United States
Answered phone calls regarding patient accounts and making pay off arrangements as needed.
Monitored collection work list for delinquent accounts.
Made Error corrections on accounts as needed.
Pulled patient accounts out of collections when necessary to update claims.
Prepared daily deposit and delivered deposit to the bank.
05/2012 to 07/2017
Customer Service SpecialistMedstat Urgent Care & Occupational Health – Warsaw, Indiana, United States
Registered and checked in /check out patients and processed related paperwork.
Opened and properly distributed incoming mail.
Greeted numerous visitors, including VIPs, vendors and interview candidates.
Answered and managed incoming and outgoing calls while recording accurate messages.
Compiled company information and related material and distributed it to candidates.
05/2012 to 03/2016
Translator English/SpanishKosciusko Community Hospital – Warsaw, Indiana, United States
Performed medical interpretation/translation for patients and their families, at times in group setting.
Compile terminology and information to be used in translations including technical terms such as those for legal or medical material.
Followed ethical codes that protect the confidentiality of information to patien.
Ability to exercise calmness in stressful situations.
High School Diploma: Saddleback Hight School - Santa Ana, Ca