Bilingual Inside Sales Retention Specialist resume example with 7+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Knowledgeable and dedicated customer service professional. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

  • Customer service oriented
  • Data Entry
  • Computer Literate/Troubleshooting
  • Bilingual- English and Spanish
  • Attention to Detail/Detail Oriented
  • Ability to follow strict protocols
  • Critical thinking skills
  • Interpersonal skills with good communication skills including verbal communication, and listening skills
  • Ability to work in fast paced enviornment without compromising quality of work
  • Ability to learn quickly/ Always looking to learn new things
  • Sales expertise
Work History
01/2019 to Current
Bilingual Inside Sales- Retention Specialist Cnh Industrial Wichita, KS,
  • Provide exceptional service by promoting campaigns and saving plans to customers all over the country.
  • Alleviating customer concerns and bringing them around to value-added plans while seamlessly transitioning between conversation and computer billing and requisition programs.
  • Problem solving with effective persuasion skills Effectively trouble-shoot technical problems
  • Having strong working knowledge of cable communications products and services to include video (TV), data (internet) and voice (telephone).
  • Provide accurate information about promotions, customer programs and products, helping drive high customer retention.
  • Deliver exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.
10/2018 to 01/2019
Warehouse Worker Walmart ECommerce Distribution Center City, STATE,
  • Handle and process freight in a safe and correct manner.
  • Load, unload, order-fill, pack, and/or process freight in an accurate and timely manner.
  • Communicate with management about unsafe working conditions, damaged products, or improper procedures in the facility.
  • Meet Daily, Weekly, and Monthly performance goals.
  • Complete continuing education courses both weekly and monthly. Quality Assurance skills.
  • Ability work in several different departments.
  • Utilize handheld computer MC40 to accomplish daily tasks.
  • Use freight handling equipment (forklifts, pallet jacks, and other powered industrial equipment) in a safe and correct manner.
  • Maintain a clean and organized work environment to ensure safety and compliance.
  • Communicate with (or to) individuals or groups verbally and/or in writing (e.g. customers, suppliers, associates)
11/2017 to 10/2018
Guest Service Representative/ Housekeeping Even Vacation Rentals City, STATE,
  • Observe and monitor staff performance to ensure efficient operations and adherence to facility's policies and procedures.
  • Answer inquiries pertaining to company policies and services, and resolve occupants' complaints.
  • Ability to work with little supervision and maintain a high level of performance. Customer-oriented and friendly.
  • Prioritization and time management skills.
  • Working quickly without compromising quality.
  • Notify superiors on any damages, deficits and disturbances.
  • Provide assistance to staff members by inspecting rooms, setting tables or doing laundry.
  • Purchase supplies, and arrange for outside services, such as deliveries, laundry, maintenance and repair, and trash collection.
  • Inspect guest rooms, public areas, and grounds for cleanliness and appearance.
08/2013 to 11/2017
Dental Assistant/ Patient Representative La Clinica De Familia City, STATE,
  • Assist patients via phone or in person with scheduling, billing inquiries, payments for dental services, complete insurance forms, and maintain records, manually or using computer.
  • Attended to questions/concerns regarding service, and escalated situations accordingly. Worked in unison with several departments in order to better assist patient needs.
  • Data entry for EHR and Media-dent application used on a daily basis for record/account management.
  • Developed highly empathetic client relationships and earned reputation for delivering exceptional customer service.
  • Established long-term relationships with patients; consistently provided quality service and offered recommendations based on individual needs, which facilitated ongoing business.
  • Successfully influenced patients purchasing decisions by delivering high-impact presentations; secured numerous sales for removal appliances-i.e dentures and various other cosmetic procedures.
  • Managed financial plans, treatment plans, purchasing and inventory as well as servicing inquiries.
  • Successfully reduced the dental department budget by 50% within my first year of employment.
  • Built a highly productive team focused on delivering quality service; trained staff members to deliver great customer service, which optimized daily operations.
  • Trainer for all new upcoming dental assistants, students and current dental site employees. Created several logs for effective record keeping.
  • Dedicated to preserving the privacy of patient records while complying with set HIPPA, JCAHO and OSHA regulations.
  • Attend to Safety Representative duties- Complete compliance audits, report and analyze data. Created several presentations for new software training.
  • Advanced personal development by completing trainings and additional continuing education courses.
  • Ability to work with little supervision and maintain a high level of performance.
  • Prioritization and time management skills.
  • Provider services for patients, while working in a challenging environment.
Expected in 2021
Associate of Applied Science: Health Information Technology
New Mexico State University - Dona Ana Community College - Las Cruces, NM
Expected in 12/2013
Dental Assisting Certificate:
Vista College - El Paso, TX
Expected in 05/2011
Distinguished Achievement Diploma: General Studies: High School Diploma
Canutillo High School - Canutillo, TX

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Resume Overview

School Attended

  • New Mexico State University - Dona Ana Community College
  • Vista College
  • Canutillo High School

Job Titles Held:

  • Bilingual Inside Sales- Retention Specialist
  • Warehouse Worker
  • Guest Service Representative/ Housekeeping
  • Dental Assistant/ Patient Representative


  • Associate of Applied Science
  • Dental Assisting Certificate
  • Distinguished Achievement Diploma

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