bho director resume example with 12+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
:
Professional Summary
Astute, tenacious, and highly accomplished executive, with more than one decade of exemplifying management and leadership distinctions in directing overall aspects of retail management. Armed with verifiable success in the areas of sales operations, organizational administration, and business development. Equipped with metric-driven decision-making capabilities that successfully penetrate new territory/client base, capture market share, and accelerate revenue growth. Thrive at identifying and resolving complex challenges, complemented with proven track record of success in generating bottom-line results and performance toward attainment of goals and objectives. Well-versed in providing hands-on leadership in motivating, training, and coaching employees to meet high performance standards.
Skills
Service-oriented
Strong work ethic
Passion for customer satisfaction
Proven cost-control expert
Conflict resolution techniques
Results-oriented
Business operations expertise
Marketing and advertising
Work History
BHO Director, 01/2022 to Current Bigid – Phoenix, AZ,
Spearheaded all new menu item training, production and execution.
Systemized scheduling formats and labor performance , creating all labor budgets that reflected each individual market
Fine tuned team members handbooks, training, progressive discipline systems.
Achieved 2.5% labor decrease and 4.5% improvement in food cost company wide over my 1 year of employment all along increasing sales from .5% to 2%.
Established departmental performance goals and provided feedback for underperforming areas.
Monitored office workflow and administrative processes to keep operations running smoothly.
Oversaw supply chain functions to verify inventory levels and budget adherence.
Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Worked closely with shift manager to solve problems and handle customer concerns.
Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
Developed kitchen staff through training, disciplinary action, and performance reviews.
Scheduled and received food and beverage deliveries, adhering to food cost and budget.
Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
Checked and tested foods to verify quality and temperature.
Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
Developed and implemented kitchen policies and procedures to establish clear guidelines for kitchen operations and comply with regulations.
Collaborated with other departments to coordinate meal service and special events, executing smooth operations.
Implemented and maintained food safety and sanitation standards to establish safe handling and preparation of food.
Inspected stock to identify shortages, replenish supply and maintain consistent inventory.
Reviewed and analyzed kitchen performance to verify gaps and observe continuous improvement.
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