I am an accomplished Customer Service (CS) Supervisor working with people for over 5 years. As my stable work history shows, I am dependable and dedicated and have a history of working with people, individually as well as collectively. Prior to my career in technology, Id provided support and leadership within the scope of collections, guidance and social services with a level of compassionate excellence.
Responsible for verifying patient insurance coverage, to ensure necessary procedures are covered by an individual's provider.
Entered data in an accurate manner, by updating patients benefit information in the organization's insurance system and verify that existing information is accurate.
Spend extensive amounts of time on the phone with insurance companies.
A valuable resource to patients, providing them with pertinent information regarding their coverage.
Worked with patients to explain coverage amounts provided by their insurance policy, so they can understand why some procedures may be covered, while others are not.
Helps patients arrange payment for services that are not covered by their insurance companies, discussing different financing options to fit their budgets.
Performed light administrative duties as needed.
Built and retained customer loyalty through timely and effective one call resolution; increased revenue through the execution of various sales initiatives.
Respond to authorized service center's inquiries via email or phone, and resolved issues efficiently and professionally
Update and authorize approximately 50-80 customer request tickets for owned or new purchased units that are needing repair service or needing new parts due to missing or damaged
Trained new CSR's on department procedures
Managed all inquiries of the call center. Duties included investigation of questions/complaints, forward issues to appropriate parties if needed.
Scrutinized overdue account balances and followed up with it and evaluated underpaid claims.
Corresponded payment information adjustments to the supervisor and even handled customer queries with regard to account status.
Managed collection practices for delinquent accounts.
Analyzed customer's accounts and managed documentation as well as solved discrepancies and formulated refunds.
Coordinated with the collection agency and maintained updated billing system.
11. Handled payments and coordinated with the department supervisor and collections representative.
12. Handled telephone calls to customers for managing payment arrangements for due accounts.
Established long-term customer relationships through prompt and courteous service. Maintained accurate stock records and schedules.
Assigned and recorded job Numbers for 5 jobs per shift.
Enforced the on-time shipment of products to create exceptional customer experiences.
Redirected shipments en route in response to customer requests.
Divided cargo received by account Number and intended location.
Coordinated quarterly business reviews alongside senior management.
Led warehouse improvement initiatives to advance operational efficiencies.
Conducted monthly inventories of materials on the work floor.
Trained, coached and mentored staff to ensure smooth adoption of new program.
Set project timelines and kept teams on task to complete milestones according to schedule. Delivered customized and effective solutions to clients that met unique demands. Negotiated and finalized contracts with new and existing customers.
Implemented innovative programs to increase employee loyalty and reduce turnover. Supervised material flow, storage and global order fulfillment.
Researched complex problems and resolved issues in a timely manner.
Directed training of new team members and mentored each to promote productivity, accuracy and friendly service.
Scheduled appointments with service professionals.
Coordinated department schedules to maximize coverage during peak hours.
Responded to customer requests with friendly, knowledgeable service and support.
Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems.
Handled all customer relations issues in a gracious manner and in accordance with company policies. Actively pursued personal learning and development opportunities.
Operated a cash register for cash, check and credit card transactions with 100% accuracy.
Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
Resolved all customer complaints in a professional manner while prioritizing customer satisfaction. Communicated clear expectations and goals to each team member.
11. Ensured superior customer experience by addressing customer concerns, demonstrating empathy and
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