Excellent organizational, presentation and negotiation skills
*Ability to analyze cost effective and design processes to optimize performance and productivity
*Advance level user for Microsoft Suite 2003 to current.
*20+ years of effective management and customer relations experience.
Bachelor of Arts: Human Services2010Ottawa UniversityOttawa, KSHuman Services
1988IBA School of CosmetologyMilwaukee, WI
Benefit Programs SpecialistCity of NorfolkNorfolk, VA
Evaluate information obtained from clients and other sources against complex regulations to determine eligibility for multiple benefit programs.
Manage caseload for applicants and recipients of federal, state, and locally funded programs.
Determine eligibility for assistance and benefit levels using automated systems and manual methods.
Conduct face-to-face and telephone interviews with applicants to determine eligibility for assistance.
Identify possible fraud case and make appropriate referrals.
Housing Counselor/Events Coordinator01/2013 to Current Urban League of Hampton RoadsVirginia Beach, VA
Administer Loss Mitigation for clients that are facing foreclosure proceedings.
Lead counselor for the Housing Opportunity for Persons with AIDS; administered income eligibility, conduct interviews, home inspections, and administer daily case management.
Procured and contracted housing agents for clients, through pricing, cost analysis, and reasonableness.
Coordinate outreach and community training courses and special events.
Completed the necessary Department of Housing and Development certifications for Loss Mitigation and Pre-Purchase counseling.
Income Maintenance Specialist01/2012 to 01/2013 State of Wisconsin/Department of Health ServicesMilwaukee, WI
Conducted interviews with applicants to collect information needed to determine eligibility for Income Maintenance Programs using, complex state and federal policies.
Badger Care Plus/ Medicaid, Food Share, Caretaker Supplement, Medicare Premium Assistance and/or Childcare) Analyzed policy and procedures to determine appropriate outcome for complex related case issues-Troubleshooting Unit
Participated in program and policy evaluation committees and Process Improvement Work groups.
Provided information and referrals to Milwaukee County residents as on social and economic need.
Provided immediate resources to diverse populations and participants under the Federal Poverty Level and participated in multifaceted training to insure the successful transition of the Obamacare Exchange/Marketplace for qualified individuals.
Salon Owner/Manager01/1989 to 01/2013 Hair by StylisticsMilwaukee, WI
Developed effective marketing sales and marketing plans.
Planned and directed all functions of the company and staff- Enforced strong leadership and management techniques to maximize company performance.
Maintained all financial records (payroll, supply inventory, equipment budget, and travel expenses) Negotiated all leasing agreements for supplies, equipment and workspaces, by using a complete cost and pricing data breakdown.
Lead Customer Relation Specialist01/2008 to 01/2010 Labor ReadyMilwaukee, WI
Provided support to the sales team, ensuring all sales and service objectives were met.
Designated liaison to maintain service records for high revenue commercial accounts, until all payments were completed or accounts closed.
Managed customer relation operations in the personnel division with internal and external contacts and contracts Designed new policies/ procedures and training with focus to create customer oriented environment which led to increase retention record of 94%.
Managed extensive cold calling, to active and potential clients, to generate employment opportunities for employees.
Crisis Intervention Specialist01/2000 to 01/2003 Sankofa Family ServicesMilwaukee, WI
Conducted new client need assessments and created a self-sufficiency development plan.
Provided referrals for community resources and socioeconomic programs.
Prepared monthly statistical information and program reports for agency and community partners.
Participated in multi-disciplinary workshops, including mental health and child protection.
Conducted family reunification meetings and supervised visits.