benefit payment officer resume example with 5 years of experience
Highly enthusiastic customer service professional with four years client interface experience ,dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.
- Strong organizational skills
- Active listening skills
- Seasoned in conflict resolution
- Sharp problem solver
- Courteous demeanor
- use of microsoft office
- Telephone inquiries specialist
- energetic work attitude
- Large cash/check deposits expert
- ability to sale companies products to clients
- 2nd runner up for best worker of 2012 third quarter
- Quality Communication
- Interact with 50+ clients(both internal & external) , ensuring reliable and high-speed delivery to client request.
- Computed Data Reports
- Provided required weekly, monthly and quarterly reports listing claims received and paid figures and client track records.
- Customer Service
- Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
- Customer Interface
- Greeted customers upon entrance and handled all cash and credit transactions.
- Assisted customers over the phone regarding claims, product and promotions.
New York, NY, 07/2011 - 08/2013
Attend to client queries
analyse death claims
investigate claims
payment of claims
prepare overpayment refunds for clients
issue client statement of account
prepare weekly and monthly report
Acting Unit Head,benefit payment
maintain up-to-date claims spreadsheet
resale the companies product to clients
performs general administrative duties(eg.photocopying,typing,filling)
City, STATE, 07/2009 - 06/2011
Answer in-coming calls
book appiontment for management
cashier
pay staff social security and tax to appropriate office
assist in the preparation of interviews
prepare insurance policy documents for clients
Cash and Cheque deposit to the Bank
prepare weekly and monthly report
Acted as the Administration manager
Resell companies product to clients
prepare commissions for brokers,agents and marketers.
City, STATE, 06/2008 - 06/2009
Investigations,verification and processing of claims
Payment of claims
prepare weekly and monthly report
marketing company's products to clients
cheque processing
performs general administrative duties
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Resume Overview
School Attended
- Malta international training school & Ghana Insurance College
- University Of Ghana
- BT Group International
- Michael A Potter international
- Enterprise Life Assurance Company Limited
Job Titles Held:
- Benefit payment officer
- EXECUTIVE ASSISTANT
- Claims officer(National Service)
Degrees
- High School Diploma
- Bachelor of Arts
- Certificate
- Certificate
- Certificate
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