Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

I feel that I am a natural born leader. I have been a manager and instructor of different courses in the fields I have worked in for about 10 years and I was very passionate about leading my team of staff. I have always been a very understanding manager with my staff, and I believe in having empathy if they are willing to communicate their situation. I believe that I should not ask any of my staff to do anything that I am not willing to do myself and I am part of the team, so I get in there and work with them instead of just sitting in the office and letting them do all the work. Being the program/house manager over my clients was also one of my favorite things that I have ever done. It was joyful to me to make sure they had the best possible quality of life and care and did my best to make sure they were happy and had everything they needed and wanted.

  • Ability to remain calm in intense and stressful situations-dealt with people with severe behavioral challenges since 2010 and have adapted skills to keep calm while still being able to think logically to deal with the situation as well as keep everyone safe.
  • Excellent verbal and written communication skills-follow directions well and ask questions if there is something that is unclear, comfortable speaking in front of people.
  • Competent in recording data accurately and analyzing past data in case changes may need to be made to plans.
  • Always eager to learn new things and new ways of doing things.
  • CPR/First Aid/AED Certified
  • Certified in Safety Care
  • Typing speed 70+ WPM
  • Proficient in Microsoft Word, Excel, & Outlook, basics of Power Point
Work History
06/2021 to Current Behavior Technician Attendant Care Companies | Chesterfield, MI,
  • Conducted functional behavior assessments, functional analysis, preference assessments and assessments of basic learning and language skills to identify target behaviors and purpose of behaviors.
  • Assisted with building life and social skills useful for everyday activities and interactions.
  • Documented patients' activities and behaviors into Central Reach for recordkeeping and monitoring.
  • Effectively managed daily charting for each patient.
  • Communicated with clients and families in professional and respectful manner, effectively building lasting relationships.
  • Executed ABA Therapy to each patient and followed each individual treatment plan, targets, and behavior support plans as written and instructed by the patient's BCBA.
08/2020 to 05/2021 ASC/Special Education TA Visa | Wilmington, DE,

I worked in a special education classroom that consisted of a combination of first and second graders. My duties included, but were not limited to:

  • Assisted teachers in printing class handouts and worksheets and distributing to students during classroom sessions.
  • Assisted classroom teacher with accomplishing instructional goals by mentoring students, leading activities and implementing lesson plans.
  • Worked with both groups and individuals to provide instruction in mathematics, reading, science, and other core subjects.
  • Aided disabled students in using restroom facilities.
  • Cleaned and organized classrooms, materials and supplies.
  • Monitored students in class, hallways and cafeteria to supervise, enforce rules and support lead teacher.
  • Prepared lesson materials and visual aids to reinforce lesson concepts.
  • Provided continuous support by accompanying students to classes and in-school activities.
  • Provided special attention to individuals needing extra academic or behavioral guidance during classes.
  • Helped students to develop good behavioral habits through positive reinforcement and encouragement in studies as well as discipline and careful use of physical intervention when required.
  • Arranged and led academic and study activities for students.
  • Supervised students awaiting after-school transportation and assisted students boarding and exiting school bus daily.
03/2018 to 08/2019 House Manager, SOAR Instructor, & NEO Instructor Chrysalis | City, STATE,
  • Maintained utmost confidentiality of residents' information and records in accordance with federal and state requirements
  • Taught life skills, including completing chores and cooking meals and offering positive reinforcement.
  • Provided gentle assistance in areas of hygiene and feeding to clients.
  • Cross-trained in every store role to maximize operational knowledge.
  • Researched and planned fun activities that would be enjoyable for clients and staff.
  • Generated reports to assess performance and adjusted workflows to realign with targets.
  • Coached staff on strategies to enhance performance and improve client relations.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Managed and maintained staff schedule to meet group home needs and utilized allotted home hours to meet client needs.
  • As a House Manager, I oversaw the day-to-day operations of the home, the clients, and the employees in the home. Some of my responsibilities included, but were not limited to: month-end paperwork and reports, keeping track of financials and receipts and turning them in monthly, grocery shopping for clients, maintaining well-balanced menus and shopping lists for clients, maintaining the schedule for staff so that the home is always staffed efficiently but also making sure to stay within allotted home hours, working shifts where needed, being on call 24/7 for any problems that the home or clients may have or when staff didn't show up to their shifts, conducting staffs’ performance evaluations, any necessary disciplinary action, running monthly staff meetings and fire drills, etc.
  • As a SOAR Instructor, in a two-day class, I taught newly hired employees and current staff that needed recertifying the SOAR material, which consists of such things as communication, teamwork, basic behavior analysis, how to de-escalate situations and behavior with clients before they get to physical levels. The core principle of SOAR is to respect, work as a team, trying to deescalate situations before they get physical, keeping ourselves, clients, and other people in the home safe, and using physical intervention as a very LAST resort ONLY if yourself or others in the immediate area are in danger. On day 2 of the SOAR class, I taught new employees and employees that needed recertifying approved holds and restraints they can use on clients if a situation arises where physical intervention would be necessary.
  • As a NEO Instructor, I taught a class to newly hired employees on their very first day of work. Assisted employees to fill out all necessary employment paperwork, did their fingerprints, and taught them basics of what their typical every day shift would look like an answered any questions they had.
11/2012 to 03/2018 Program Manager Danville Services | City, STATE,

Very similar responsibilities as above at Chrysalis, but on a much larger scale. I had 10-15 clients at any given time and 18-25 staff members depending on how many clients we had at the time. I also managed all of their bank accounts, I hired my own staff to work in the program, I did their financials and wrote monthly summaries on each of them at the end of each month, I managed the schedule for the staff and tried to accommodate days off and was on call 24/7 when we had staff that didn’t show up or that had called in, collected and analyzed data each month on their behaviors, oversaw their MARs and made sure the staff were properly trained on giving medication correctly and made sure there were no medication errors, I paid each of the clients’ rent, utilities, and any other bills that needed to be paid, took clients to doctors’ appointments, etc.

Expected in High School Diploma | Dorius Academy, Layton, UT, GPA:

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School Attended

  • Dorius Academy

Job Titles Held:

  • Behavior Technician
  • ASC/Special Education TA
  • House Manager, SOAR Instructor, & NEO Instructor
  • Program Manager


  • High School Diploma

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