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Behavior Technician Resume Example

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BEHAVIOR TECHNICIAN
Summary

- Passionate Volunteer with experience in benefit outreach. Energetic individual with compassionate nature and drive to serve community populations.

- Hardworking receptionist and manager offering familiarity with computer software. Passionate about business success and talented at supporting company staff, office personnel and customer needs.

- Successful Pharmacy Technician bringing two years of experience in filling prescriptions with expert accuracy, building relationships with customers and promoting teamwork within a pharmacy settings. Knowledgeable about regulatory guidelines and policies governing fraud, waste and abuse.

-Dedicated Behavioral Technician with experience using positive and negative reinforcement strategies to improve behaviors. Talented relationship-builder with excellent communication and organizational abilities.

Skills
  • Mediation
  • Materials handling
  • Document management
  • Customer service
  • Community service background
  • Relationship building
  • Team collaboration
  • Record-keeping
  • Customer support and assistance
  • Community outreach
  • Research and facts collecting
  • Appointment setting
  • Data collection
  • ABA techniques
  • Behavioral conditions
  • Positive and negative reinforcements
Experience
Company Name | City, StateBehavior Technician10/2019 - 12/2019
  • Documented patients' activities and behaviors into EHR system for recordkeeping.
  • Applied visual and social strategies to positively affect client behaviors.
  • Delivered seamless care, minimizing misuse and diversion through close collaboration with peers.
Company Name | City, StateVolunteer01/2005 - 08/2019
  • Presented talks at community groups to promote organizational mission and programs
  • Volunteered over a thousand hours with organization helping with the Arab community and mosque.
  • Putting together organizations for our youth.
  • Organizing fun activities for children
  • In 2009, I taught Drama on Saturday's at our local mosque
  • Improved operations by assisting with various entry-level tasks, saving valuable time for busy staff
  • Collaborated with community leaders, organizations and public agencies to promote organization's community service programs
  • Sat with patients in need of companionship and emotional support
  • Monitored special group events and off-site field trips
  • Modeled social, behavioral and physical skills to promote development and improve classroom management
Company Name | City, StateReceptionist/Manager11/2015 - 08/2018
  • Prepared, compiled and filed documents as well as reports presented to various parties
  • Maintained office safety by screening visitors, updating logs and issuing temporary passes
  • Met incoming customers with professional approach and provided friendly, knowledgeable assistance
  • Kept reception area clean and organized to offer positive first impression to every visitor
  • Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions
  • Provided clerical support to all team members to improve office efficiency and enhance productivity
  • Sorted and distributed business correspondence to correct department or staff member, reducing dropped communications and enabling faster responses to key requests
  • Compiled and produced documents and reports and filed, copied or faxed required papers to appropriate parties
  • Received incoming packages and mail, dispersed parcels, correspondence and shipped outgoing items daily
  • Organized and updated daily/weekly schedules as well as monthly calendar obligations for various levels of management and staff
  • Took accurate messages for staff and management to facilitate open and speedy communication
  • Managed and anticipated clerical needs of company employees, including copying, faxing and file management
  • Sorted incoming mail and directed to correct personnel each day
  • Responded to customer concerns and issues
  • Answered calls to help over a number of customers
  • Maintained all financial records to verify timely clearance of all credit and debit activities
  • Followed security procedures, issued visitor badges, monitored logbooks and reported irregularities
  • Scheduled patient appointments for Therapy staff
  • Answered and directed incoming calls using multi-line telephone system
  • Greeted visitors, assessed needs and directed to appropriate personnel
  • Responded to telephone inquiries from clients and delivered information to inform and educate callers
  • Managed and controlled office supply inventory to ensure timely ordering or requisition of depleted or low-level stock
  • Scheduled appointments based on Therapist availability and established load parameters
  • Welcomed visitors upon entrance, answered inquires and directed questions or appointments to appropriate personnel
  • Coordinated daily and weekly schedules and monthly calendar obligations
Company Name | City, StatePharmacy Technician05/2013 - 10/2015
  • Trained new technicians to provide excellent customer service which resulted in % higher customer satisfaction scores
  • Refilled medications, offered insight into over-the-counter products and verified insurance benefits
  • Checked medications for content, accuracy and completeness of all drug packaging and labeling to provide final verification of prescription
  • Managed medication stocks, including conducting counts, labeling products and maintaining controls
  • Assisted staff members with drug inventory, purchasing, and receiving
  • Calculated dosage, filled prescriptions and prepared prescription labels
  • Restocked shelves and prepared expired drugs for return
Education and Training
Fordson High School | City, StateHigh School Diploma06/2011
Henry Ford College | City, StateSome College (No Degree) in Behavioral Sciences
University of Michigan - Dearborn | City, StateBachelor of Arts in Behavioral Sciences12/2020
Penn Foster Career School | City, StatePharmacy Tech in Pharmacy Technician 06/2014
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Resume Overview

School Attended

  • Fordson High School
  • Henry Ford College
  • University of Michigan - Dearborn
  • Penn Foster Career School

Job Titles Held:

  • Behavior Technician
  • Volunteer
  • Receptionist/Manager
  • Pharmacy Technician

Degrees

  • High School Diploma
    Some College (No Degree) in Behavioral Sciences
    Bachelor of Arts in Behavioral Sciences
    Pharmacy Tech in Pharmacy Technician

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