Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -

- Passionate Volunteer with experience in benefit outreach. Energetic individual with compassionate nature and drive to serve community populations.

- Hardworking receptionist and manager offering familiarity with computer software. Passionate about business success and talented at supporting company staff, office personnel and customer needs.

- Successful Pharmacy Technician bringing two years of experience in filling prescriptions with expert accuracy, building relationships with customers and promoting teamwork within a pharmacy settings. Knowledgeable about regulatory guidelines and policies governing fraud, waste and abuse.

-Dedicated Behavioral Technician with experience using positive and negative reinforcement strategies to improve behaviors. Talented relationship-builder with excellent communication and organizational abilities.

-Adaptable Office Manager with distinguished skills in budgeting, data entry and communications. Quick to support visitors and staff with diverse needs.

  • Mediation
  • Materials handling
  • Document management
  • Customer service
  • Community service background
  • Relationship building
  • Team collaboration
  • Record-keeping
  • Customer support and assistance
  • Community outreach
  • Research and facts collecting
  • Appointment setting
  • Data collection
  • ABA techniques
  • Behavioral conditions
  • Positive and negative reinforcements
  • Billing
  • Scheduling and calendar management
  • Accounts payable and receivable
  • File and data retrieval systems
  • Invoicing and billing
  • Banking operations
  • Data entry
  • Expense reporting
  • Workforce Management
06/2021 to Current
Office Manager Bayada Home Health Care Greensburg, PA,
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Managed office inventory and placed new supply orders.
  • Coded and entered daily invoices with in-house accounting software.
  • Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
  • Reviewed files and records to obtain information and respond to requests.
  • Administered payroll and maintained proper documentation of employee personnel.
  • Used judgment and initiative in handling confidential matters and requests.
  • Managed, scheduled and coordinated office functions and activities for employees.
  • Monitored payments due from clients and promptly contacted clients with past due payments.
  • Managed office budget to handle inventory, postage and vendor services.
  • Replenished office supplies, placing new orders for restocking to maintain inventory.
  • Processed financial documents, contracts, expense reports and invoices.
  • Reviewed invoices for accuracy to identify cost savings.
  • Evaluated office processes to report opportunities for improvement to leadership.
  • Created memos, letters and other documents, fostering internal and external communication.
  • Processed and managed accounts payable, driving accuracy and on-time payment of vendor invoices.
10/2019 to 12/2019
Behavior Technician Dominion Senior Living Athens, TN,
  • Documented patients' activities and behaviors into EHR system for recordkeeping.
  • Applied visual and social strategies to positively affect client behaviors.
  • Delivered seamless care, minimizing misuse and diversion through close collaboration with peers.
01/2005 to 08/2019
Volunteer Maine Health Springvale, ME,
  • Presented talks at community groups to promote organizational mission and programs
  • Volunteered over a thousand hours with organization helping with the Arab community and mosque.
  • Putting together organizations for our youth.
  • Organizing fun activities for children
  • In 2009, I taught Drama on Saturday's at our local mosque
  • Improved operations by assisting with various entry-level tasks, saving valuable time for busy staff
  • Collaborated with community leaders, organizations and public agencies to promote organization’s community service programs
  • Sat with patients in need of companionship and emotional support
  • Monitored special group events and off-site field trips
  • Modeled social, behavioral and physical skills to promote development and improve classroom management
11/2015 to 08/2018
Receptionist/Manager PharmaScript City, STATE,
  • Prepared, compiled and filed documents as well as reports presented to various parties
  • Maintained office safety by screening visitors, updating logs and issuing temporary passes
  • Met incoming customers with professional approach and provided friendly, knowledgeable assistance
  • Kept reception area clean and organized to offer positive first impression to every visitor
  • Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions
  • Provided clerical support to all team members to improve office efficiency and enhance productivity
  • Sorted and distributed business correspondence to correct department or staff member, reducing dropped communications and enabling faster responses to key requests
  • Compiled and produced documents and reports and filed, copied or faxed required papers to appropriate parties
  • Received incoming packages and mail, dispersed parcels, correspondence and shipped outgoing items daily
  • Organized and updated daily/weekly schedules as well as monthly calendar obligations for various levels of management and staff
  • Took accurate messages for staff and management to facilitate open and speedy communication
  • Managed and anticipated clerical needs of company employees, including copying, faxing and file management
  • Sorted incoming mail and directed to correct personnel each day
  • Responded to customer concerns and issues
  • Answered calls to help over a number of customers
  • Maintained all financial records to verify timely clearance of all credit and debit activities
  • Followed security procedures, issued visitor badges, monitored logbooks and reported irregularities
  • Scheduled patient appointments for Therapy staff
  • Answered and directed incoming calls using multi-line telephone system
  • Greeted visitors, assessed needs and directed to appropriate personnel
  • Responded to telephone inquiries from clients and delivered information to inform and educate callers
  • Managed and controlled office supply inventory to ensure timely ordering or requisition of depleted or low-level stock
  • Scheduled appointments based on Therapist availability and established load parameters
  • Welcomed visitors upon entrance, answered inquires and directed questions or appointments to appropriate personnel
  • Coordinated daily and weekly schedules and monthly calendar obligations
05/2013 to 10/2015
Pharmacy Technician Company Name City, State,
  • Trained new technicians to provide excellent customer service which resulted in % higher customer satisfaction scores
  • Refilled medications, offered insight into over-the-counter products and verified insurance benefits
  • Checked medications for content, accuracy and completeness of all drug packaging and labeling to provide final verification of prescription
  • Managed medication stocks, including conducting counts, labeling products and maintaining controls
  • Assisted staff members with drug inventory, purchasing, and receiving
  • Calculated dosage, filled prescriptions and prepared prescription labels
  • Restocked shelves and prepared expired drugs for return
Education and Training
Expected in 06/2011
High School Diploma:
Fordson High School - Dearborn, MI
Expected in
: Behavioral Sciences
Henry Ford College - Dearborn, MI
Expected in 12/2020
Bachelor of Arts: Behavioral Sciences
University of Michigan - Dearborn - Dearborn, MI
Expected in 06/2014
Pharmacy Tech: Pharmacy Technician
Penn Foster Career School - Scranton, PA

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School Attended

  • Fordson High School
  • Henry Ford College
  • University of Michigan - Dearborn
  • Penn Foster Career School

Job Titles Held:

  • Office Manager
  • Behavior Technician
  • Volunteer
  • Receptionist/Manager
  • Pharmacy Technician


  • High School Diploma
  • Some College (No Degree)
  • Bachelor of Arts
  • Pharmacy Tech

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