- Passionate Volunteer with experience in benefit outreach. Energetic individual with compassionate nature and drive to serve community populations.
- Hardworking receptionist and manager offering familiarity with computer software. Passionate about business success and talented at supporting company staff, office personnel and customer needs.
- Successful Pharmacy Technician bringing two years of experience in filling prescriptions with expert accuracy, building relationships with customers and promoting teamwork within a pharmacy settings. Knowledgeable about regulatory guidelines and policies governing fraud, waste and abuse.
-Dedicated Behavioral Technician with experience using positive and negative reinforcement strategies to improve behaviors. Talented relationship-builder with excellent communication and organizational abilities.
-Adaptable Office Manager with distinguished skills in budgeting, data entry and communications. Quick to support visitors and staff with diverse needs.
Skills
Mediation
Materials handling
Document management
Customer service
Community service background
Relationship building
Team collaboration
Record-keeping
Customer support and assistance
Community outreach
Research and facts collecting
Appointment setting
Data collection
ABA techniques
Behavioral conditions
Positive and negative reinforcements
Billing
Scheduling and calendar management
Accounts payable and receivable
File and data retrieval systems
Invoicing and billing
Banking operations
Data entry
Expense reporting
Workforce Management
Experience
06/2021 to Current
Office ManagerBayada Home Health Care – Greensburg, PA,
Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
Managed office inventory and placed new supply orders.
Coded and entered daily invoices with in-house accounting software.
Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
Reviewed files and records to obtain information and respond to requests.
Administered payroll and maintained proper documentation of employee personnel.
Used judgment and initiative in handling confidential matters and requests.
Managed, scheduled and coordinated office functions and activities for employees.
Monitored payments due from clients and promptly contacted clients with past due payments.
Managed office budget to handle inventory, postage and vendor services.
Replenished office supplies, placing new orders for restocking to maintain inventory.
Processed financial documents, contracts, expense reports and invoices.
Reviewed invoices for accuracy to identify cost savings.
Evaluated office processes to report opportunities for improvement to leadership.
Created memos, letters and other documents, fostering internal and external communication.
Processed and managed accounts payable, driving accuracy and on-time payment of vendor invoices.
10/2019 to 12/2019
Behavior TechnicianDominion Senior Living – Athens, TN,
Documented patients' activities and behaviors into EHR system for recordkeeping.
Applied visual and social strategies to positively affect client behaviors.
Delivered seamless care, minimizing misuse and diversion through close collaboration with peers.
01/2005 to 08/2019
VolunteerMaine Health – Springvale, ME,
Presented talks at community groups to promote organizational mission and programs
Volunteered over a thousand hours with organization helping with the Arab community and mosque.
Putting together organizations for our youth.
Organizing fun activities for children
In 2009, I taught Drama on Saturday's at our local mosque
Improved operations by assisting with various entry-level tasks, saving valuable time for busy staff
Collaborated with community leaders, organizations and public agencies to promote organization’s community service programs
Sat with patients in need of companionship and emotional support
Monitored special group events and off-site field trips
Modeled social, behavioral and physical skills to promote development and improve classroom management
11/2015 to 08/2018
Receptionist/ManagerPharmaScript – City, STATE,
Prepared, compiled and filed documents as well as reports presented to various parties
Maintained office safety by screening visitors, updating logs and issuing temporary passes
Met incoming customers with professional approach and provided friendly, knowledgeable assistance
Kept reception area clean and organized to offer positive first impression to every visitor
Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions
Provided clerical support to all team members to improve office efficiency and enhance productivity
Sorted and distributed business correspondence to correct department or staff member, reducing dropped communications and enabling faster responses to key requests
Compiled and produced documents and reports and filed, copied or faxed required papers to appropriate parties
Received incoming packages and mail, dispersed parcels, correspondence and shipped outgoing items daily
Organized and updated daily/weekly schedules as well as monthly calendar obligations for various levels of management and staff
Took accurate messages for staff and management to facilitate open and speedy communication
Managed and anticipated clerical needs of company employees, including copying, faxing and file management
Sorted incoming mail and directed to correct personnel each day
Responded to customer concerns and issues
Answered calls to help over a number of customers
Maintained all financial records to verify timely clearance of all credit and debit activities
Followed security procedures, issued visitor badges, monitored logbooks and reported irregularities
Scheduled patient appointments for Therapy staff
Answered and directed incoming calls using multi-line telephone system
Greeted visitors, assessed needs and directed to appropriate personnel
Responded to telephone inquiries from clients and delivered information to inform and educate callers
Managed and controlled office supply inventory to ensure timely ordering or requisition of depleted or low-level stock
Scheduled appointments based on Therapist availability and established load parameters
Welcomed visitors upon entrance, answered inquires and directed questions or appointments to appropriate personnel
Coordinated daily and weekly schedules and monthly calendar obligations
05/2013 to 10/2015
Pharmacy TechnicianCompany Name – City, State,
Trained new technicians to provide excellent customer service which resulted in % higher customer satisfaction scores
Refilled medications, offered insight into over-the-counter products and verified insurance benefits
Checked medications for content, accuracy and completeness of all drug packaging and labeling to provide final verification of prescription
Managed medication stocks, including conducting counts, labeling products and maintaining controls
Assisted staff members with drug inventory, purchasing, and receiving
Calculated dosage, filled prescriptions and prepared prescription labels
Restocked shelves and prepared expired drugs for return
Education and Training
Expected in 06/2011
High School Diploma: Fordson High School - Dearborn, MI GPA:
Expected in
: Behavioral Sciences Henry Ford College - Dearborn, MI GPA:
Expected in 12/2020
Bachelor of Arts: Behavioral Sciences University of Michigan - Dearborn - Dearborn, MI GPA:
Expected in 06/2014
Pharmacy Tech: Pharmacy Technician Penn Foster Career School - Scranton, PA GPA:
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