Acute understanding of Social Work ethics and values along with their applicationsin a facility setting. In particular with at risk individuals and groups. Knowledgeable and adept in client care with 13 years of experience. Excellent inter- cultural communication skills, with the ability to instantly code switch, creating effective understanding in English and Spanish.
Skills
Rehabilitación, evidence skilled, therapeutic, social services
Education and Training
Georgain Court University Lakewood, NJ, NJExpected in 05/2019 – –Bachelor of Science:Social Work - GPA:
Experience
Frederick County Public Schools - Behavior Support Assistant Frederick, MD, 12/2020 - Current
Emotionally supported (youths) patients, monitoring changes in behavior for potentially dangerous changes.
Maintained professionalism in emergency situations, assisting staff members in ( youths) actions and monitoring patients.
Employed instruction strategies to improve development of sensory- and perceptual-motor skills.
Utilized behavior modification and personal development programs under psychologist.
Prepared lesson outlines and plans in assigned subject areas and submitted to teachers for review.
Interviewed patients upon admission and recorded information.
Recorded and closely monitored patient behaviors and progress to effectively identify changes needing attention.
Monitored student performance and maintained accurate records to assess progress.
Maintained calendar of social, recreational and educational events to enhance patient stays.
Kerry Bus Service - Client Care Aide City, STATE, 11/2007 - 12/2020
Observed and reported changes in clients' physical condition and behavior.
Created safe environment, preventing falls and accidents.
Established good rapport with clients and family members by being cheerful and efficient.
Performed light cleaning duties, including dusting.
Organized games and other activities to engage clients and offer mental stimulation.
Maintained clean and well-organized environment for client happiness and safety.
Improved patient outlook and daily living through compassionate care.
Tracked and reported clients' progress based on observations and conversations.
Engaged with patients and families to provide emotional support and daily living instruction.
Developed strong and trusting rapport with patients to facilitate smooth, quality care.
Aided with mobility and independence for disabled individuals and continually monitored safety.
Reported concerns to nurse supervisor to promote optimal care.
Liaised with supervisor to review cases and improve care.
Administrated Assistant - Harrison School of Business City, STATE, 09/2003 - 06/2007
Organized and maintained documents, files and records.
Worked with management team to improve workflows and eliminate unnecessary tasks.
Created and implemented administrative processes and procedures to prioritize job tasks and establish personnel responsibilities.
Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
Handled supply purchases and inventory management for office operations and equipment maintenance.
Managed daily operations within [Type] office by supporting continuous delivery of excellent services and care.
Ordered office equipment and supplies after researching vendors and obtaining quotes.
Oversaw customer service and satisfaction initiatives, reporting to management on successful strategies.
Scheduled maintenance for office equipment to keep machines operating efficiently.
Analyzed and identified improvements to implement in department systems and controls.
Automated office operations for managing client correspondence, payment scheduling, record tracking and data communications.
Evaluated program performance against expectations.
Communicated company philosophies and policies, demonstrated work routines and documented performance.
Pitched in to help with office tasks, including office necessities during busy periods and staff absences.
Automated office operations, managing client correspondence, record tracking and data communications in database and case management software.
Managed work requests, new orders, and pricing changes while coordinating logistics to verify delivery dates.
Planned and executed successful corporate meetings, lunches and special events for large and small groups.
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