Behavior Specialist Resume Example
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BEHAVIOR SPECIALIST
Professional Summary
To join the winning team of social workers at Lincoln County Department of Social Services in capacity of a case manager. Well versed in case handling regarding various physical and mental health issues and disabilities. Over 6 years of experience in the human service field working with families, youth and adults. Case Management Residential Management Customer Focus Intake Specialist Applied Behavioral Analysis Management Proficiency Cross Functional Team Coordination
Skill Highlights
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Accomplishments
- Who's Who Amongst Colleges and Universities
- National Dean's List
- Employee of Month
Professional Experience
01/2015 to Current
Behavior SpecialistCompany Name － City, State
- Handles the child abuse and neglect cases within ICF/IDD setting with staff and outside agency personnel for the purpose of complying with mandated requirements Liaison between the public and mental health community to serve the purpose of supporting individual development goals Developed interventions, functional behavior assessments and behavior to provide a safe and effective educational environment for consumers with challenging behaviors Developed procedures and training materials for company staff involved with consumers with challenging behaviors Enhanced programs for consumers to ensure the program operations are in compliance with established guidelines Conducted workshops, training, in-service presentations, classroom management techniques and other topics for the purpose of developing skills and establishing effective relationships with behaviorally or emotionally disturbed consumers Determines clients' requirements by completing intake interviews; determining need for therapeutic medical, psycho-social, and psychiatric evaluations; reviewing therapist evaluations, treatment objectives, and plans.
- Improves treatment results by studying, evaluating, and re-designing processes; implementing changes; rewriting policies and procedures.
01/2012 to 01/2015
Case ManagerCompany Name － City, State
- Directly supervised and trained 10 full-time and 10 part-time staff on policies and procedures of the group home Monitor staff performance, including evaluations and developmental plans, disciplinary actions for all program staff Arranged and scheduled all trainings for all program staff and implemented all agency policies and procedures Interviewed/hired of new staff Conducted monthly manager meetings and staff meetings Ensured completion of all required daily, bi-weekly, monthly, quarterly and annual reports as scheduled.
- Routinely reviewed all required reports to meet monthly deadline Coordinated all aspects of financial procedures in accordance with agency policies and assure the proper and prudent expenditures of all funds Communicates clients' progress by conducting weekly interdisciplinary meetings and evaluations; disseminating results and obstacles to therapeutic team and family; identifying treatment influences.
- Prepares reports by collecting, analyzing, summarizing treatment and data collection results with trends and compiling statistics.
- Communicates clients' progress by conducting monthly interdisciplinary meetings and evaluations; disseminating results and obstacles to therapeutic team and family; identifying treatment influences.
- Monitors cases by verifying clients' attendance; observing and evaluating treatments and responses; advocating for needed services and entitlements; obtaining additional resources; intervening in crises; providing personal support.
- Maintains clients' records by reviewing case notes; logging events and progress.
- Admits new clients by reviewing records and applications; conducting orientations.
- Establishes treatment programs by setting schedules and routines; coordinating services being provided; arranging resources, including transportation and escort.
- Take the extra mile and interact with patients to keep track of their progress and to ensure satisfaction.
01/2008 to 01/2013
Customer Service ManagerCompany Name － City, State
- Directly supervised 10 full-time staff Professionally handled incoming requests from customers and ensured that issues were resolved both promptly and thoroughly Meticulously and efficiently gathered customer information and fulfilled customer needs Provided quality service and support in a variety of areas including, but not limited to: billing, placing print orders, and system troubleshooting; Troubleshot customer issues over the phone Maintained a balance between company policy and customer benefits pertaining to decision making Evaluated and identified opportunities to drive process improvements that positively impacted the customer's experience Responsible for compiling and generating reports as they related to customer service surveys Maintains store staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results.
- Achieves financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
- Identifies current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements.
01/2006 to 01/2008
Assistant Property ManagerCompany Name － City, State
- Assisted with effectively computing, classifying and recording numerical data to keep financial records complete while assisting with the leasing, marketing and resident relations for the community Performed a combination of routine calculating, posting and verifying duties to make payments to vendors, processed resident rental payments and obtain primary financial data for use in maintaining property accounting records Completed lease transactions by typing leases, gathering applicant's history and credit approvals Ensured that all maintenance requests are complete effectively and following up on any personal matters in a timely manner.
- Conducted housing inspections per North Carolina state regulations.
- Supervise and train staff in compliance with Housing Authority policies and procedures.
- Work with management to address performance issues in an open, direct and timely manner to assure staff are meeting performance expectations.
- Generate work orders in response to requests for repairs from residents, coordinate completion of repairs, and close out work orders in accordance with established procedures.
- Conduct property inspections, including move-in, housekeeping, and grounds in order to assure adherence to established standards.
- Counsel residents who are not complying with the terms of the lease, and concerning delinquent payments.
- Refer residents with special problems, such as economic, social, legal, health, etc.
- to supportive services staff or agencies that provide assistance.
- Recommend eviction if resident behavior warrants, and prepare related documentation to support recommendation.
- Participate in hearings and appeals, as needed.
- Work with the waiting list specialist to certify potential tenants, conduct briefing and orientation sessions to prospective tenants and market units to applicants to ensure occupancy in a timely manner.
- 11.
- Promote Housing First principles by pro-actively work with tenants and supportive service staff to assuretenants are able to maintain their housing.
- Show vacant apartments utilizing professional marketing procedures and maintain a high level of continued occupancy by leasing property in a timely manner.
- 13.
- Verify eligibility according to property requirements, which may include checking references and other information on resident applications through Housing Authority's approved credit and criminal investigative service.
Education and Training
May 2003
Bachelor of Arts: Education Community RecreationClaflin University － City, StateEducation Community Recreation
Certifications
Case Management Training Leadership and Supervision Training Person Center Plan Training Organizational and Managerial Training CPR and First Aid Certification Crisis Plan Training Active Treatment Certification OSHA Training Behavioral Management Training Applied Behavioral Analysis Training You're Safe I'm Safe Certification / NCI
Skills
accounting, agency, balance, benefits, billing, budget, bi, Case Management, coaching, counseling, CPR, credit, clients, customer service, data collection, decision making, documentation, financial, First Aid, functional, funds, Leadership, legal, logging, notes, Managerial, Management Training, marketing, market, meetings, mental health, Monitors, Organizational, personnel, policies, presentations, designing processes, progress, quality, rapport, recording, repairs, scheduling, statistics, Supervision, surveys, phone, training materials, transportation, treatment programs, troubleshooting, typing, warrants, workshops, annual reports
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Resume Overview
School Attended
- Claflin University
Job Titles Held:
- Behavior Specialist
- Case Manager
- Customer Service Manager
- Assistant Property Manager
Degrees
- Bachelor of Arts : Education Community Recreation
