Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:

Dedicated DSP/ Behavior Tech with over eight years experience using positive and negative reinforcement strategies to improve behaviors. Expert at implementing behavior treatment plans and intervention techniques. Talented relationship-builder with excellent communication and organizational abilities. Office Clerk with five years experience working in a fast paced environment. Exceptionally efficient, highly trustworthy, ethical, and discreet; committed to superior customer service. Confident in interactions at all levels. Detail oriented and resourceful in completing work and assignments; able to multi-task effectively. Capabilities include: Customer Service Excellent communication skills Word Processing Computer Operations Filing & Data Entry Office Equipment Operation Maintaining Office Records/Complying Reports Flexible hard worker ready to learn and contribute to team success.

  • Positive and negative reinforcements
  • Data collection
  • Appointment setting
  • ABA techniques
  • Behavior management
  • Behavioral conditions
  • Client goal planning
  • Medication Administration
  • Tracking client progress
Behavior Plan Implementer/Direct Support Professional/ Behavior Technician, 01/2013 to Current
Leake & Watts Services IncBrooklyn, NY,
  • Provide support to clients with challenging behaviors by increasing positive and appropriate behavior by performing the following tasks: implementing client's Person Centered Plan (PCP) and Behavior Support Plan (BSP) and any other programs or processes needed to provide direct care, document recordable events accurately and promptly on Behavioral Data Sheets and Shift Review Forms, provide positive support and enthusiasm when working with clients with personal care needs, teaching new skills and transporting to medical appointments, shopping, and community outings, and act as an advocate to ensure the needs of the individuals are met if needed.
  • Observed participants for behavioral concerns and adherence to schedules.
  • Assisted with building life and social skills useful for everyday activities and interactions.
  • Communicated in English with parents and other caregivers about child's progress and behavioral concerns.
  • Communicated with patients' family members to explain treatment process, answer questions and maintain relationships.
  • Developed and deepened relationships with fellow staff members to enhance team collaboration.
  • Responded to crisis situations when severe mental health and behavioral issues arose.
  • Interacted with clinical staff and external resources such as school or community personnel.
  • Administered psychotropic drugs and other medications, adhering to medication schedules and making adjustments commensurate with patients' condition and response.
  • Administered medication to at-risk patients to assist individualized treatment plans.
Direct Support Professional, 12/2004 to 12/2011
ServicemasterCharlotte, NC,
  • Worked directly with individuals with developmental disabilities.
  • Acted as an advocate for the disabled individual to communicate needs, self expression and goals.
  • Duties included assisting the individual with personal care tasks and activities of daily living, providing professional support for the individual to become integrated into the community and to be able to lead a self directed life and be able to contribute to the community where they live.
  • Encouraged positive behavior and provided support at home, school, church and other community places.
  • Other duties included: administer medications, bathing, feeding, personal hygiene, direct patient care, light housework and assist individuals with light housework, document daily interactions and behaviors, transferring individuals from wheelchair to bed or chair.
  • Maintained clean and well-organized environment for client happiness and safety.
  • Transported clients to doctor's appointments and errands.
  • Enhanced patient wellbeing by supporting participation in recreational activities.
  • Tracked and reported clients' progress based on observations and conversations.
  • Supervised medication administration, personal hygiene and other activities of daily living.
  • Followed care plan and directions to administer medications.
  • Documented client progress in charts and logbooks.
  • Improved patient outlook and daily living through compassionate care.
  • Served meals and assisted immobile or disabled individuals with eating.
  • Built strong and trusting rapport with clients and loved ones.
General Office Clerk, 04/2004 to 04/2010
Dollar General Distribution CenterCity, STATE,
  • Duties include providing customer service, problem solving, data entry, preparing documents, transcribing information from one document to another.
  • Proofread records and forms, answering phones and convey messages, typing, filing, copying, data entry, run errands and other general office duties.
  • Oversaw office inventory by restocking supplies and submitting purchase orders.
  • Kept office records organized and supplies well-stocked for optimal team performance.
  • Delivered helpful and kind customer service to guests, maintaining composure in stressful situations to maximize customer satisfaction.
  • Supported office clerical functions using word processing and other software, email and office machines.
  • Complied with confidentiality regulations in handling customer information.
  • Delivered customer support and service experiences to promote more effective office environment.
  • Sorted and distributed incoming mail, dispersing to appropriate departments and personnel.
  • Answered multi-line telephone system and routed calls to appropriate personnel.
Education and Training
Diploma: , Expected in 01/2003
Fulton Senior High School - Fulton, MO
First Aid/CPR, Level 1 Med Tech, Abuse and Neglect, Class: , Expected in
- ,
E Chauffeur License

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School Attended

  • Fulton Senior High School

Job Titles Held:

  • Behavior Plan Implementer/Direct Support Professional/ Behavior Technician
  • Direct Support Professional
  • General Office Clerk


  • Diploma
  • First Aid/CPR, Level 1 Med Tech, Abuse and Neglect, Class

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