Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Seeking a challenging position in an organization with a focus on customer service, quality improvement, and/or guest experience utilizing my talents in these areas, combined with my effective communication skills, that will also benefit from my initiative, capabilities, creativity, and contribution. I am eager to contribute to team success through hard work, attention to detail, and excellent organizational skills. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. I have the desire to learn, grow and excel in a position with the potential for advancement and increased decision-making responsibilities.

  • Customer service
  • Quality assurance
  • Team collaboration and leadership
  • Data-driven decision making
  • Individual and family support
  • Individualized education programs
  • Scheduling
  • Data entry
  • Administrative support
  • Counseling and therapy
  • First Aid/CPR
High School Diploma: , Expected in 06/2009
Lloyd C. Bird High School - Chesterfield, VA
: Counseling, Expected in
John Tyler Community College - Chester, VA
: Social Work, Expected in
Old Dominion University - Norfolk, VA
Work History
Behavior Coach, 12/2019 to Current
Kingman Unified School DistrictKingman, AZ,
  • Provided counseling and support to clients with Autism Spectrum Disorder and their families.
  • Provided comprehensive case management services, including creating treatment plans and connecting clients and families to appropriate resources.
  • Counseled students wherein behavior, school progress, mental or physical impairment indicated need for assistance, diagnosing students' problems and arranging for needed services
  • Provided referrals for community resources and mental health professionals for families and students.
  • Analyzed student data to assess counseling program effectiveness and make improvements.
  • Determined and recommended methods to address improvement opportunities.
  • Displayed sensitivity to cultural and linguistic needs of clients and families served.
  • Completed required documentation for continued therapy coverage by insurance companies to meet deadlines.
  • Provided observations, took measurements and performed tests at various stages according to quality control plan.
Administrative Assistant, 07/2019 to 12/2019
Legacy Health ServicesParma, OH,
  • Provided high level administrative support to providers in the Department of Acute Care Surgical Services.
  • Performed general office duties, including answering multi-line phones, routing calls and messages and greeting visitors.
  • Composed internal memos and external correspondence for senior management and reviewed all documentation to eliminate errors.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
  • Provided logistical support for programs, meetings and events, including room reservations, agenda preparation and calendar maintenance.
  • Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
  • Coordinated domestic and international travel arrangements, including booking airfare, hotel and ground transportation.
  • Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
  • Coached new employees on administrative procedures, company policies and performance standards.
Unit Secretary, 04/2018 to 07/2019
Chelsea Jewish LifecareChelsea, MA,
  • Acted as unit host, greeting and directing patients and visitors.
  • Responded to patient's intercom calls and notified appropriate personnel of patients' requests.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Drafted unit correspondence, including memos, emails and department updates.
  • Monitored inventory levels and advised management of need for replenishment.
  • Provided information for patient admissions and discharges to foster timely processing.
  • Managed incoming calls and directed to appropriate department.
  • Maintained rapport with all unit staff, including physicians, nurse and other healthcare personnel.
  • Executed administrative duties to facilitate unit tasks and meet team goals.
  • Developed training protocols for new unit secretaries.
Program Assistant, 08/2014 to 03/2018
Goodwill Of North GeorgiaSuwanee, GA,
  • Tutored struggling students individually and in small groups to reinforce learning concepts.
  • Used behavior modeling and specialized teaching techniques to share and reinforce social skills.
  • Organized classroom materials to help teachers prepare for daily instruction and activities.
  • Monitored student actions and applied established interventions to redirect behavior and resolve conflicts.
  • Created lesson materials, visuals and digital presentations to supplement lesson plans.
  • Assessed student assignments to check quality and completeness and assign grades.
  • Kept classrooms clean, neat and properly sanitized for student health and classroom efficiency.
  • Collected and entered behavioral data accurately.
  • Ensured the safety of students, staff, and property.
  • Helped meet program goals for individual students and monitored progress toward goals (academics and behavior).

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Resume Overview

School Attended

  • Lloyd C. Bird High School
  • John Tyler Community College
  • Old Dominion University

Job Titles Held:

  • Behavior Coach
  • Administrative Assistant
  • Unit Secretary
  • Program Assistant


  • High School Diploma
  • Some College (No Degree)
  • Some College (No Degree)

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