Behaior Detection Officer resume example with 12+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA XXX05 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:

Transportation Security Officer with leadership skills and knowledge of the legal system. Communicates effectively with others and helps motivate them to make positive life changes. Friendly Customer Service Agent skilled in communicating with people of diverse cultures while providing exceptional customer service. Natural leader with a passion for team building and promoting positive company morale. Certified in Optimize Behavior Detection and ATLAS Certified. Offering 4 years of experience conducting daily screening operations and controlling and monitoring exit and entrance points. Comfortable operating full-body screening devices, hand-held metal detectors and explosive detection systems. Successful Customer Service Lead with 8 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to effectively resolve issues. Upbeat and energetic with grace in handling difficult situations through resourcefulness and adaptability.

  • Behavioral observations
  • Hazardous items knowledge
  • Rapiscan X-ray Machine
  • Customer service and assistance
  • Travel Document Checker
  • Explosive Trace Detection Machine
  • Advance Imaging Technology
  • Hand Held Metal Detector
  • Walk through Metal Detector
  • Mentoring new hires
  • Clerical, Phone etiquette
  • Excellent customer service
  • Team Leadership
  • Team building
Behaior Detection Officer, 10/2018 to Current
Securitas Security Services Usa, Inc.Draper, UT,
  • Serve as the Transportation Security Officer engaging in threat mitigation activities to protect Aviation and other transportation modes.
  • Perform all security functions related to passenger screening, baggage screening and Behavior Detection (BD) through use and application of procedures, techniques and technology.
  • Have the knowledge, skill and technique to detect Behavior Detection (BD) which is observing behavior and appearance indicators to identify potentially high-risk individuals who may pose a threat to transportation security.,

Achieved Expectations:

· Completes a variety of routine and complex tasks, as assigned.

· Verifies that own work is done correctly and encourages and assits others to verify that work is done correctly.

· Follows directions and encourages and assists others to follow directions.

· Meets or exceeds deadlines on assigned tasks.

· Accepts additional responsibilities and responds appropriately to shifting priorities.

· Encourages others to commit to the security mission and perform work in a responsible and dependable manner.

· Learns new skills to enhance own work and provides instruction to others.

· Consistently maintains an awareness of operational needs and responds to those needs.

· Completes assigned tasks on a consistent basis and assists others in completing assigned tasks in support of the security mission.

· Verifies that work is done correctly, regardless of to whom the work was assigned.

· Serves as a role model, provides instruction, and engages others to learn new skills to enhance work performance.

· Volunteers for additional responsibilities and quickly responds to shifting priorities.

· Schedules, prioritizes, and completes multiple work assignments in a timely manner or ahead of schedule.

· Is consistently reliable to complete work in a timely manner and correctly applies screening procedures, regardless of circumstances.

· Serves as a role model to others by consistently maintaining an awareness of operational needs and proactively responding to those needs.

Observed/Documented Behaviors:

· Responds to increased volume by notifying supervison and opening additional capacity when possible

· Quickly responds to alarms or requests for assistance

· Appropriately schedules breaks around anticipated workflow.

· Encourages TSOs to stay focused on security through words and actions.

· Promptly corrects TSOs performing procedures incorrectly and notifies supervision.

· Checks behind others to ensure pre-operational checks are completed.

· Asks for additional assignments when available. Identifies issues and problems and volunteers to find the solutions.

Transportation Security Officer, 06/2016 to 10/2018
Monster Beverage 1990 CorporationRialto, CA,
  • Verified integrity and accuracy of photo ID's, tickets and passports prior to authorizing passage.
  • Utilized metal detectors, wands and X-ray screening machines to perform thorough check of individuals, belongings and cargo.
  • Supervised and mentored team of 3 security officers.
  • Monitored and conducted passenger screening.
  • Conducted pat-downs and hand-held wand searches of passengers when machine alarms indicated further inspection.
  • Inspected carry-on items through x-ray viewing equipment to determine whether content included objects warranting further investigation.
  • Documented all security-related situations and submitted in-depth reports to
  • Manually searched carry-on or checked baggage containing suspect items such as weapons or liquids exceeding volume limits.
Customer Service Lead, 09/2007 to 09/2015
Whole Foods MarketCity, STATE,
  • Perform a wide variety of clerical store transactions, following specific procedures and policies to ensure accurateness.
  • Duties included cash handling, answering phones, assisting visitors with checks and refunds.
  • Audited cashiers' cash drawers and receipts and operated register.
  • Professionally resolved problems encountered in daily store operations.
  • Provide excellent customer service and address needs of customers in a timely and effective manner.
  • Surprise and delight the customers with excellent customer service.
  • Assist supervisors in controlling customer flow and backed up lines; help to reduce waiting time for customers.
  • Follow proper procedures for customer check out, handling of tenders, use of tares, sales of alcoholic beverages, and use of PLUs and UPCs.
  • Follow all cash handling procedures; Understand, meet and exceed regional cashier variance policy (CVP).
  • Follow established procedures to report errors in retail pricing or signage.
  • Support global, regional, and store programs.
  • Answer department telephone calls and pages quickly and with excellent phone etiquette.
  • Trained, oversaw and mentored new team members to strengthen performance and job expertise.
  • Boosted team spirit and performance by communicating clear service expectations and quality goals to each team member.
  • Strategically scheduled 15 - 20 team members to maintain optimal staffing levels for expected customer loads.
  • Coached 15-20 employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
Education and Training
Bachelor of Science: Criminal Justice, Expected in
Florida Institute of Technology - Melbourne, FL
Activities and Honors

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Resume Overview

School Attended

  • Florida Institute of Technology

Job Titles Held:

  • Behaior Detection Officer
  • Transportation Security Officer
  • Customer Service Lead


  • Bachelor of Science

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