With more than 7 years of Hospitality experience within the Hotel and Resort industry, in the areas of Housekeeping and Customer Service, Supervisor, and team lead rolls. As well as 4 years of administrative office work in the Health Care Field, in which I became a lead for my department, creating templates and documents for tracking purposes, as well as the department trainer for all new hires.
-Fluent in Spanish (verbal & written) -Supervisor/Team Leader -Internal & External Customer Service -Exceeding Customer
Assist in answering all incoming calls to nursing office, and directing callers to appropriate departments. Receive admission orders for patients from the Emergency department, and other Hospital campuses, and assigning to appropriate units for care. Work closely with hospital Administrative Representative, nursing staff and Emergency department for placing patients in a timely manner. Work with nurse managers with staffing their patient care areas with the appropriate nursing staff. Input patient information, running admitting and discharging reports for daily Nursing meeting, as well as filing, faxing , creating Excel spread sheets and other documents for Patient tracking and staffing purposes.
Provide shift leadership for housekeepers, janitors, quad care cleaning teams, floor care cleaning teams and multi-service associates.
Supervise work teams assigned to hospital and/or outbuilding areas to ensure that applicable protocols are followed. Monitors use of equipment and supplies.
Provide education and training on cleaning procedures . Ensure compliance with regulations, safety and patient care protocols.
Ensure that all customer service standards and quality standards are met for patients, staff and public.
Inspect public areas; provide feedback to management and employees on the cleanliness and maintenance of those areas. Supervise the performance of room attendants, general cleaning, and take appropriate action to correct deficient conditions, behavior, and work practices. Inspect guest rooms, guest areas and employee areas and assess compliance with all established standards as they relate to cleanliness, maintenance, safety, and security. Report, as directed, any observed deviations to established standards.
Housekeeping, Inventory, Healthcare, Answering Incoming Calls, Customer Service, Receptionist, Retail Sales, Faxing, Filing, Excel, Staffing, Corrective Action, Inspections, Floor Care, Training, Maintenance, Administrative Support, Front Desk, Telephone, Data Entry, Scheduling, Microsoft Word, Outlook, Quality Assurance, Satisfaction, Team Building,
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