Livecareer-Resume
JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Summary

With more than 7 years of Hospitality experience within the Hotel and Resort industry, in the areas of Housekeeping and Customer Service, Supervisor, and team lead rolls. As well as 4 years of administrative office work in the Health Care Field, in which I became a lead for my department, creating templates and documents for tracking purposes, as well as the department trainer for all new hires.

Highlights

-Fluent in Spanish (verbal & written) -Supervisor/Team Leader -Internal & External Customer Service -Exceeding Customer

  • Satisfaction -Quality Assurance -Team Building & Training -Proficient in Microsoft Word, Excel, and Outlook. -Proficient in Internet Navigation.
Experience
2013 to Current Bed Control-Staffing Coordinator Ahead | Chicago, IL,

Assist in answering all incoming calls to nursing office, and directing callers to appropriate departments. Receive admission orders for patients from the Emergency department, and other Hospital campuses, and assigning to appropriate units for care. Work closely with hospital Administrative Representative, nursing staff and Emergency department for placing patients in a timely manner. Work with nurse managers with staffing their patient care areas with the appropriate nursing staff. Input patient information, running admitting and discharging reports for daily Nursing meeting, as well as filing, faxing , creating Excel spread sheets and other documents for Patient tracking and staffing purposes.

02/2011 to 2013 EVS Supervisor 1 Montage Hotels | Pendry Park City, UT,

Provide shift leadership for housekeepers, janitors, quad care cleaning teams, floor care cleaning teams and multi-service associates.

Supervise work teams assigned to hospital and/or outbuilding areas to ensure that applicable protocols are followed. Monitors use of equipment and supplies.

Provide education and training on cleaning procedures . Ensure compliance with regulations, safety and patient care protocols.

Ensure that all customer service standards and quality standards are met for patients, staff and public.

07/2009 to 01/2011 Housekeeping Senior Supervisor AUGUST | City, STATE,

Inspect public areas; provide feedback to management and employees on the cleanliness and maintenance of those areas. Supervise the performance of room attendants, general cleaning, and take appropriate action to correct deficient conditions, behavior, and work practices. Inspect guest rooms, guest areas and employee areas and assess compliance with all established standards as they relate to cleanliness, maintenance, safety, and security. Report, as directed, any observed deviations to established standards.

07/2007 to 04/2008 Office Coordinator Sanctuary Resort & Spa | City, STATE, Successfully worked with internal and external parties to organize and support the various components needed to initiate, run and conclude Resort projects. Placing orders for supplies and services Coordinate and execute numerous activities Organized and maintained resorts Lost and Found Department Filing, faxing, data entry, document creation, scheduling and maintaining supply inventory
01/2006 to 01/1 Resort Operator Hermosa Inn | City, STATE, Supervise work activities of cleaning personnel to ensure clean, orderly, and attractive. Assign duties, inspect work, and investigate complaints regarding housekeeping service and equipment and take corrective action. Purchase housekeeping supplies and equipment Screen applicants, train new employees, and recommend dismissals. Managed staff of 8 employees Accountable for all room inventory, status reports, and property inspections Interact with customers to provide and process information in response to inquiries, reservations and requests about hotel and services Processed reservations via telephone email and fax Solely accountable for answering multiple telephone lines (incoming calls) Assisted with room inventory and special room blocking for resort events Assisted Front Office with guest Check-In and Check-Out process General day-to-day activities required of Administrative Support Reorganized Customer Service to properly address the needs of hotel guests from an Operator and Front Desk angle
Education
Expected in 2001 High School Diploma | , , GPA:
Nogales H.S High School Diploma- 2001
Languages
-Fluent in Spanish (verbal & written) -Supervisor/Team
Skills

Housekeeping, Inventory, Healthcare, Answering Incoming Calls, Customer Service, Receptionist, Retail Sales, Faxing, Filing, Excel, Staffing, Corrective Action, Inspections, Floor Care, Training, Maintenance, Administrative Support, Front Desk, Telephone, Data Entry, Scheduling, Microsoft Word, Outlook, Quality Assurance, Satisfaction, Team Building,

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Resume Overview

School Attended

Job Titles Held:

  • Bed Control-Staffing Coordinator
  • EVS Supervisor 1
  • Housekeeping Senior Supervisor
  • Office Coordinator
  • Resort Operator

Degrees

  • High School Diploma

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