Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Hardworking and reliable worker with strong ability in dependability, Eagerness to learn, and flexibility and adaptability task. Offering great Customer service, Communication, and Teamwork skills. Highly organized, proactive and punctual with team-oriented mentality. Flexible hard worker ready to learn and contribute to team success.
Called infractions and penalties according to league and basketball gameplay regulations.
Taught players and coaches correct game rules.
Refereed competitive seasonal basketball games, tournaments and yearly sporting events.
Officiated Boys & Girls middle Schools, Boys & Girls High schools, Boys & Girls High level Grassroots, AAU Exposure Shoe Tournaments, Women's College DII, DIII, and NAIA basketball games.
Achieved consistent referrals as honest and fair basketball referee.
Travels to as many as 60-70 basketball games per season in Southeast region.
Managed behavior of players, coaches and crowd to facilitate gameplay.
Explained rules, regulations and league guidelines to players and coaches.
Reacted to complex game situations quickly and effectively.
Conferred with fellow sporting officials to discuss issues, coordinate activities and determine required actions.
Analyzed video playbacks to check accuracy of calls and make judgments on appeals.
Inspected sporting equipment and participants to check compliance with event and safety regulations.
Checked player uniforms, verified rosters and removed illegal equipment.
Blew whistle to signify dead balls and stop play.
05/2001 to Current
Claims Service RepresentativeUtica National Insurance Group – Rochester, NY,
Processed claims for payment or forwarded to appropriate personnel for further investigation
Checked documentation for appropriate coding, catching errors and making revisions.
Verified policy holder data, including age, contact number and physical address.
Updated patient and insurance data and input changes into company's computer system.
Collected payments, processed receipts and informed policyholders of outstanding balances.
Collaborated with fellow team members to manage large volume of claims.
05/2000 to 03/2021
Barista and Shift ManagerStarbucks – City, STATE,
Prepared and served coffee, espresso drinks, blended coffees and teas.
Greeted customers at front counter, answering questions and inputting specialty coffee orders into POS system.
Maintained highest standards of conduct and service to support company reputation.
Discussed menu items and preparation methods with customers and suggested promotional items to increase sales.
Resolved problems or concerns to satisfaction of involved parties.
Hosted coffee and tea tastings to showcase seasonal items and boost sales opportunities.
Operated headset to take orders from drive-thru, detailed costs to customers and collected payments, returning coin, bills, payment cards and receipts.
Checked temperatures of freezers, refrigerators and heating equipment.
Trained new employees in operational procedures and modeled duties for front and back house positions.
Reconciled daily sales each shift, counting member drawers to analyze discrepancies.
Weighed, ground and packed coffee per customer orders.
Mentored front of house personnel on company policies customer service techniques and professional communication.
02/2010 to 08/2018
Georgia Barons Head Basketball CoachAAU – City, STATE,
Worked with administration to set appropriate budget and tracked all expenses.
Instilled discipline and principles of good sportsmanship in players.
Maintained player and staff safety during practices, games and travel.
Developed player abilities with well-structured and rigorous practice program.
Motivated and encouraged student athletes to make best effort during practices and games.
Developed training and exercise programs to meet individual requirements and team play strategies.
Monitored safety of training, individual exercises and equipment usage to avoid sports injuries and damage to facility.
Oversaw rigorous practice sessions to enhance individual skills and team gameplay.
Ran drills and fitness circuits to improve athletes' coordination and skills.
Consulted with athletic director and coaching staff to assess team structure and devise recruitment strategies.
Organized players' nights and other special events to cultivate positive relations with players, families and local community members.
Assisted with fundraising events to raise funds for team travel and other expenses.
Visited other locations to observe potential recruits and determine selections to fill out team roster.
Supervised academic progress of student-athletes and arranged tutoring for individuals with falling grades.
Encouraged athletes, fellow coaches and parents to engage in good sportsmanship with competitors.
Created out-of-season training camps to keep player skills at peak levels and introduce new members to team.
Guided team through difficult situations, player injuries and tough losses.
Reviewed game tapes of competitor events to understand strategies and plan approaches.
Attended events of prospective players, met with families and presented recruitment proposals.
Education and Training
Expected in to to
: Physical Education And Coaching University Louisiana At Monroe - Monroe, LA, GPA:
Expected in to to
: Liberal Arts And General Studies Holmes Community College - Goodman, MS GPA:
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