barista shift lead resume example with 20+ years of experience

(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Professional Summary
  • Friendly [Job Title] enjoys creating memorable beverages for customers in busy establishments. Well-educated in all types of brews and known for engaging people from all cultures and backgrounds. Enthusiastic demeanor coupled with ability to stay composed during peak periods. Versatile [Job Title] possessing [Number] years bartending and waitstaff experience. Effective coordinator of service efforts for settings ranging from fast-paced banquet events to casual dining rooms. Organized preparer of structured service and work plans, balancing needs of patrons and team members. Friendly and outgoing [Job Title] with excellent interpersonal communication strengths. Solid experience processing payments, handling food and meeting customer demands with diligent and well-organized mentality. Certified in [Area of certification]. Motivated restaurant professional with excellent money handling and food preparation skills. Proficient in preparing drinks, stocking supplies and cleaning surfaces. Focused on boosting and maintaining customer satisfaction through efficient and upbeat service. Personable and reliable Barista Lead successful at creating repeat customers with friendly service and excellent coffee preparation. Enthusiastic about promoting sustainably grown and fair-trade coffee. Barista knowledgeable of coffee shop operations including impeccable customer service, staff management, supply ordering and creating warm, welcoming environments. Excellent memory for complex drink requests. Successful upselling snacks, merchandise and seasonal specials. Efficient Barista dedicated to making specialty coffee and tea drinks, creating attractive product displays and contributing to safe and welcoming cafe environment. Diligent cashier with detail-orientation and efficiency in processing large volumes of money on daily basis. Calm multitasker with unique ability to manage numerous orders simultaneously and without error. Detail-oriented Barista with [Number] years in fast-paced coffee shop. Skilled at making specialty coffee and tea drinks, creating attractive product displays and contributing to safe and welcoming cafe environment. Extensive knowledge of coffee brewing procedures and customer service. Accomplished Barista adept at producing quality drinks while managing high-volume store with composure and efficiency. Extensive coffee and tea knowledge. Superior customer service skills and commitment to upholding highest standards of product quality and operational efficiency. Focused and versatile professional with undeniable talents in [Skill] and [Skill]. Bilingual multi-tasker dedicated to customer service and engagement. Works great under pressure. Experienced [Job title] bringing demonstrated success in developing and motivating strong restaurant teams to assist [Number] customers hourly. Keeps all areas clean and sanitized while managing inventory and preventing waste. Positive and upbeat with customers and team members alike.
  • Sandwich preparation
  • Smoothie making
  • Ordering procedures
  • Point of sale knowledge
  • Exceptional customer service
  • Soft selling
  • Beverage preparation
  • Coffee machinery
  • Friendly and outgoing
  • Cash Handling
  • Conversant in [Language]
  • Sales expertise
  • Inventory controls
  • High-volume dining
Wichita Falls High School Wichita Falls, TX Expected in 01/1982 High School Diploma : - GPA :
  • ServSafe
  • Collaborated with team of [Number] in the development of [Project name].
  • Resolved product issue through consumer testing.
Work History
American Dining Creations - Barista Shift Lead
Dudley, MA, 02/2019 - 04/2020
  • Learned every menu preparation and numerous off-label drinks to meet all customer needs.
  • Maintained supply levels in counter and customer areas to meet typical demands.
  • Prevented infections and maintained store professionalism by cleaning and sanitizing work areas every [Timeframe].
  • Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Elevated customer loyalty by using strong [Skill] and [Skill] abilities to resolve customer problems.
  • Maintained [Type] equipment and performed minor repairs to keep coffee machines functioning properly.
  • Complied with standards for merchandising, stocking and storing product.
  • Sanitized [Type] and [Type] equipment and wiped down counters and tables to prevent spread of germs.
  • Served individually made coffee drinks to over [Number] customers daily.
  • Trained [Number] employees over [Number] months.
  • Made and served [Number] café beverages per day with speed, quality and consistency.
  • Developed and implemented updating training programs for [Number] employees.
  • Memorized recipes for [Number] specialty coffee beverages and seasonal offerings.
  • Provided in-depth information to customers on beverage preparation and offered samples of latest brews.
  • Constantly expanded personal knowledge of coffee styles and varieties.
  • Decreased waste by [Number]% through designing effective signage for recycling and composting.
  • Engendered customer loyalty by remembering personal preferences and allergy information.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales by more than [Number]%.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
  • Cleaned counters, machines, utensils and seating areas daily.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Upsold [Type] and [Type] items with beverages, increasing store sales to $[Amount] within [Timeframe].
  • Prepared more than [Number] batches of coffee per [Timeframe], monitoring levels to avoid empty machines during peak shop hours.
  • Maintained regular and consistent attendance and punctuality.
  • Educated coworkers and customers about new products.
  • Presented process improvement ideas to leadership team to cultivate professional, friendly and efficient work environment.
Northern Tool + Equipment - Cashier Team Lead
El Paso, TX, 08/2017 - 02/2019
  • Performed store opening, closing and shift change actions, including completing accurate shift change logs, to keep operations efficient and current.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Served needs of more than [Number] customers in busy [Type] environment.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Assisted customers by answering questions and fulfilling requests.
  • Increased customer loyalty and retention.
  • Oversaw group of [Number] cashiers and service staff, supervising performance, correcting problems and boosting efficiency to optimize team operations and dynamics.
  • Reviewed and resolved differences between accounting information and cash drawer.
  • Developed and implemented promotional strategies targeting overstocked, high-profit or nearly expired merchandise to move items and boost revenue.
  • Displayed new stock and rotated existing products.
  • Received and processed customer payments.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Monitored areas for security issues and safety hazards.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Maintained stock within optimal levels to meet expected customer and sales levels.
  • Resolved escalated customer disputes with special actions such as discounts.
  • Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Educated customers on promotions to enhance sales.
Jerry's Food - Cashier
Elk River, MN, 09/2016 - 07/2017
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Reviewed and resolved differences between accounting information and cash drawer.
  • Counted cash in register drawer at beginning and end of shift.
  • Operated cash register for cash, check and credit card transactions with [Number]% accuracy.
  • Efficiently processed new orders, completing [Number]+ daily transactions with remarkable accuracy.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Arranged paper and electronic payment records to maintain well-organized fill systems and recordkeeping compliance.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
El Fenix Restaurants - Head Waitress
City, STATE, 01/1988 - 08/2016
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Stayed up-to-date on menu changes to offer current and accurate information and help customers select optimal meal choices based on individual preferences.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Upheld high standards of professionalism when dealing with customer issues, supporting serving staff and waiting on tables.
  • Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.
  • Assigned work tasks and coordinated activities of dining room personnel to provide prompt and effective service to patrons.
  • Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Updated POS system from [Software] to [Software] and trained [Number] staff members on use.
  • Supported needs of [Number]- person wait staff who attended to specific needs of countless customers daily for [Type] restaurant with social relevancy and intentionality.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.
  • Supervised restocking of salad bar and buffet for lunch and dinner service.
  • Trained employees on salesmanship and updated menus to increase sales of [Type] products [Number]%.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Achieved [Result] by frequently collaborating with chefs on menu changes, staffing needs and ways to improve overall restaurant functionality.
  • Checked identification to enforce age regulations for alcoholic beverages.
  • Verified up to $[Amount] in daily sales for end-of-day audits and accurately filled out closing paperwork.
  • Closely monitored restaurant traffic across special days and seasons and designed schedules to optimize coverage.
  • Achieved monthly sales goals by using successful strategies to promote specials, desserts and alcoholic beverages.
  • Displayed enthusiasm and promoted [Type] service to customers, successfully increasing referrals and walk-in business.
  • Inspected dishes and utensils for cleanliness, sending back to be washed again when necessary.
  • Scheduled numerous reservations and managed seating arrangements simultaneously in high-traffic [Type] restaurant while maintaining calm, professional demeanor.
  • Applied comprehensive knowledge of wine, cider and beer as well as appropriate entree pairings, increasing daily beverage sales by [Amount]%.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Assessed [Number] square-foot restaurant and lounge according to state and federal cleanliness standards.
  • Implemented new drink policies, reducing over-pouring by [Number]%.
  • Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
  • Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
  • Supervised staff of [Number] servers while serving tables and maintaining inventories.

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Resume Overview

School Attended

  • Wichita Falls High School

Job Titles Held:

  • Barista Shift Lead
  • Cashier Team Lead
  • Cashier
  • Head Waitress


  • High School Diploma

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