Detail-oriented, enthusiastic Lead Barista with stellar skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any coffee shop. Excited to begin a new path with a kind and efficient team.
Skills
Customer service
Opening and closing procedures
Relationship development
Business operations
Planning and coordination
Supervision
Inventory management
Organization
Food safety understanding
Serving expertise
Education and Training
Everett Community CollegeEverett, WAExpected in 06/2020 ā āAssociate of Science:Environmental Science - GPA:
Honors Society Member
STEM Summer Scholarship Recipient
3.0 GPA
Oregon State UniversityCorvallis, ORExpected in ā āBachelor of Science:Environmental Science - GPA:
Major in Botany
Minor in Aquatic Botany, Zoology, and Soil and Agriculture Sciences
Experience
American Dining Creations - Barista Shift Lead Homer, NY, 07/2019 - Current
Handle escalated customer complaints to provide full resolutions and promote loyalty.
Oversee food preparation, production and presentation of coffee according to quality standards.
Collaborate with Baristas to educate new and seasoned employees on menu and procedural changes.
Create orders on a routine basis for my store three times a week from three different suppliers
Coach Peets team members and motivate performance in order to achieve demanding objectives in high-volume coffee shop settings.
Developed and implement strategies to enhance team performance, improve processes and increase efficiency.
Keeping facility and equipment in good working condition through regular preventive maintenance and repair schedules.
Estimate supply requirements based on historical needs and projected business levels by accounting for special Boeing events or high volume meetings.
Supervise a team of five employees in a coffee shop, maintaining positive and productive atmosphere to enhance employee experience.
Handled over $1,300 worth of cash daily with accuracy and efficiency.
Consistent communication with managers to make sure stores needs are met and all holiday/seasonal promotions are being prepared and released on time.
Prepare and serve hot and cold beverages such as coffee, espresso drinks, blended coffees and teas.
Increase sales by upselling, leading regular coffee and tea tastings, showcasing seasonal items and reinforcing staff expertise.
Enthusiastically engage customers during busy periods to keep mood light and fun.
Protect store assets and facilities by complying with company policies and procedures.
Memorized official and off-menu preparations to serve all customer beverage desires.
Listen to customer desires and needs to recommend optimal products.
Describe menu items to customers and suggest products based on stated preferences.
Perform minor maintenance and repairs on Eversys Espresso equipment and handle troubleshooting tasks to keep coffee machines operational.
Increase use of recycling and compost programs through Boeing, reducing trash waste.
Protect customers by regularly cleaning and sanitizing work areas and equipment.
Brewed approximately two batches of drip coffee per hour on the hour; keeping watchful eye to avoid burnt coffee and empty machines during peak shop hours.
Reinforce individual and team accomplishments to keep an efficient and encouraging work environment to build strong relationships.
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