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Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Summary

Detail-oriented, enthusiastic Lead Barista with stellar skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any coffee shop. Excited to begin a new path with a kind and efficient team.

Skills
  • Customer service
  • Opening and closing procedures
  • Relationship development
  • Business operations
  • Planning and coordination
  • Supervision
  • Inventory management
  • Organization
  • Food safety understanding
  • Serving expertise
Education and Training
Everett Community College Everett, WA Expected in 06/2020 Associate of Science : Environmental Science - GPA :
  • Honors Society Member
  • STEM Summer Scholarship Recipient
  • 3.0 GPA
Oregon State University Corvallis, OR Expected in Bachelor of Science : Environmental Science - GPA :
  • Major in Botany
  • Minor in Aquatic Botany, Zoology, and Soil and Agriculture Sciences
Experience
American Dining Creations - Barista Shift Lead
Homer, NY, 07/2019 - Current
  • Handle escalated customer complaints to provide full resolutions and promote loyalty.
  • Oversee food preparation, production and presentation of coffee according to quality standards.
  • Collaborate with Baristas to educate new and seasoned employees on menu and procedural changes.
  • Create orders on a routine basis for my store three times a week from three different suppliers
  • Coach Peets team members and motivate performance in order to achieve demanding objectives in high-volume coffee shop settings.
  • Developed and implement strategies to enhance team performance, improve processes and increase efficiency.
  • Keeping facility and equipment in good working condition through regular preventive maintenance and repair schedules.
  • Estimate supply requirements based on historical needs and projected business levels by accounting for special Boeing events or high volume meetings.
  • Supervise a team of five employees in a coffee shop, maintaining positive and productive atmosphere to enhance employee experience.
  • Handled over $1,300 worth of cash daily with accuracy and efficiency.
  • Consistent communication with managers to make sure stores needs are met and all holiday/seasonal promotions are being prepared and released on time.
  • Prepare and serve hot and cold beverages such as coffee, espresso drinks, blended coffees and teas.
  • Increase sales by upselling, leading regular coffee and tea tastings, showcasing seasonal items and reinforcing staff expertise.
  • Enthusiastically engage customers during busy periods to keep mood light and fun.
  • Protect store assets and facilities by complying with company policies and procedures.
  • Memorized official and off-menu preparations to serve all customer beverage desires.
  • Listen to customer desires and needs to recommend optimal products.
  • Describe menu items to customers and suggest products based on stated preferences.
  • Perform minor maintenance and repairs on Eversys Espresso equipment and handle troubleshooting tasks to keep coffee machines operational.
  • Increase use of recycling and compost programs through Boeing, reducing trash waste.
  • Protect customers by regularly cleaning and sanitizing work areas and equipment.
  • Brewed approximately two batches of drip coffee per hour on the hour; keeping watchful eye to avoid burnt coffee and empty machines during peak shop hours.
  • Reinforce individual and team accomplishments to keep an efficient and encouraging work environment to build strong relationships.
  • Minor scheduling when call-outs occur at store.
Elior - Clothing Department Sales Floor Associate
Cuba, NM, 11/2018 - 07/2019
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Kept apprised of emerging trends and provided informative customer service to assist in product selection.
  • Coached team members on security risks and loss prevention to aid in mitigating store theft.
  • Offered product and service consultations and employed upselling techniques.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Demonstrated products to customers, discussed features and redirected objections to capture sales.
  • Kept fitting rooms cleaned, organized and well-maintained.
  • Folded and hung up clothing that customers had tried on but decided not to purchase.
  • Processed returns by repackaging, tagging and restocking items.
  • Maintained security measures to check for issues such as switched tags and stolen merchandise.
Elior - Food Service Worker
Culpeper, VA, 05/2018 - 11/2018
  • Cross-trained in cashier and food preparation positions to support team and help meet all customer needs.
  • Performed prep work such as washing, peeling, cutting and seeding vegetables.
  • Prepared for busy periods by organizing ingredients and restocking supplies for expected loads.
  • Closely adhered to food safety and sanitation procedures established by company and regulatory agencies.
Taco Bell - Food Service Worker
City, STATE, 07/2016 - 05/2018
  • Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
  • Maintained order and cleanliness of work areas in conformance with health codes.
  • Mastered point-of-service (POS) computer system for automated order taking.
  • Verified orders and bagged items for easy transport.
  • Processed all sales transactions accurately and promptly to prevent long customer wait times.

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Resume Overview

School Attended

  • Everett Community College
  • Oregon State University

Job Titles Held:

  • Barista Shift Lead
  • Clothing Department Sales Floor Associate
  • Food Service Worker
  • Food Service Worker

Degrees

  • Associate of Science
  • Bachelor of Science

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