barista shift lead resume example with 5+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
:
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Ambitious, career-focused job seeker, anxious to obtain an entry-level position to help launch career while achieving company goals. Employee with winning attitude and desire to deliver exceptional dining experience. Focused on setting high expectations and raising service standards. Keen to expand customer base through careful oversight and novel promotional methods.
Skills
Complaint Resolution
Team Building and Leadership
Supply Ordering
Customer Service
Coffee Shop Operations
Shop Opening and Closing
Inventory Management
Verbal and Written Communication
Work Station Assignments
Food and Beverage Service
Service Training
Cash Handling
Critical Thinking
Worker Training
Task Delegation
Supervising Classroom Activities
Problem Solving
Creating a Safe Learning Environment
Collaborative and Team-Oriented
Problem-Solving
Needs Identification and Assessment
Activity Demonstrations
School Policy and Rules Enforcement
Time Management
Encouraging Participation and Inclusivity
Safety Monitoring and Management
Progress Tracking and Reporting
Organizational and Planning Skills
Experience
Barista Shift Lead, 04/2021 to Current American Dining Creations – York, PA,
Prepared and served coffee, espresso drinks, blended coffees and teas.
Greeted guests with pleasant smile and superior customer service.
Supported highest standards of conduct and service to support company reputation.
Checked temperatures of freezers, refrigerators and heating equipment.
Greeted customers at front counter, answering questions and inputting specialty coffee orders into POS system.
Trained new employees in operational procedures and modeled duties for front and back house positions.
Reconciled daily sales each shift, counting register drawers and resolving discrepancies.
Discussed menu items and preparation methods with customers and suggested promotional items to increase sales.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
Delegated work to staff, setting priorities and goals.
Cleaned and sanitized kitchen equipment, utensils and work stations.
Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
Explained goals and expectations required of trainees.
Coached staff on strategies to enhance performance and improve customer relations.
Prepared workstations with ingredients and tools to increase efficiency.
Oversaw food preparation, production and presentation according to quality standards.
Assistant Preschool Teacher, 04/2019 to 04/2021 Calhoun Intermediate School District – Marshall, MI,
Taught children foundational skills in colors, shapes and letters.
Observed each child to help improve social, mental and behavioral competencies.
Implemented hands-on, play-based strategies for experiential learning.
Tracked each child's progress and reported progress to parents.
Organized and led activities to promote physical, mental and social development.
Maintained tidy and clean classroom consistent with safety and health standards.
Supervised students outside classroom during recess, lunch and breaks.
Supported lead teacher with daily classroom activities.
Assisted with implementation of approved lesson plans and daily classroom schedule.
Maintained clean, well-kept classroom to encourage children to create, explore and play with confidence.
Helped facilitate indoor and outdoor play, parent-teacher conferences and keeping classroom clean with diligent attention to each support task.
Assisted with or led story time by reading books to children.
Maintained safe, clean and constantly supervised play environment.
Maintained daily records of activities, behaviors, meals and naps.
Made and distributed nutritious snacks by preparing and dividing into portions.
Identified early signs of emotional and developmental problems in children and brought up problems to parents.
Created and assembled classroom displays and decorations.
Crew Member, 01/2018 to 12/2018 Burger King Corporation – Strasburg, VA,
Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
Wiped down tables and equipment, swept and refilled stock.
Served food quickly for positive guest experiences.
Interacted pleasantly with guests to deliver quality customer service.
Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
Took orders from patrons and input selections into store computer system.
Stocked shelves and cases with new or transferred items.
Explained current promotional information and items to patrons.
Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
Education and Training
High School Diploma: , Expected in 06/2018 to Lifetech Academy - Lansing, MI GPA:
2015-2018 - Honor Roll
3.18 GPA
Student Council, Student Government (9th and 10th grade representative, vice president 2017)
Additional Coursework in Dale Carnegie Leadership Training 2017-2018
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